Hendrick BMW

Very Happy with Service Tim was very professional and friendly. Kept me updated on how long service was going to take and what was found along the way. He went above and beyo Tim was very professional and friendly. Kept me updated on how long service was going to take and what was found along the way. He went above and beyond to make sure my car was in good working condition and in better shape than when it arrived! More

the bmw Charlotte dealership give excellent service. the service rep., John Paul, is excellent as is the service. They are the reason I continue to purchase the bmw car series. BMW cars are also the most the service rep., John Paul, is excellent as is the service. They are the reason I continue to purchase the bmw car series. BMW cars are also the most reliable. More

Outstanding customer service Luca and the whole service team are professional, courteous and accommodating. They go above and beyond to make service experience very pleasant and Luca and the whole service team are professional, courteous and accommodating. They go above and beyond to make service experience very pleasant and hassle-free. More

Always Pleasant I have yet to have a bad experience at Hendrick Mini. The people have always been very pleasant and explain things thoroughly. The few issues I've ha I have yet to have a bad experience at Hendrick Mini. The people have always been very pleasant and explain things thoroughly. The few issues I've had have been dealt with under warranty, with no runaround. More

Service I love that Eric gave me a new Mini for a loaner, they keep my Diamond mini to it was done. Plus Eric call to keep me informed I love that Eric gave me a new Mini for a loaner, they keep my Diamond mini to it was done. Plus Eric call to keep me informed More

Great customer service! I like the way Cody keeps in contact with his clients when The vehicle is being serviced. He keeps you appraised of the process and explains it in l I like the way Cody keeps in contact with his clients when The vehicle is being serviced. He keeps you appraised of the process and explains it in layman’s terms! More

Premier customer service I worked with Andres to select the pre-owned BMW that fit my needs. He was very patient and professional with me as I asked about a thousand questions I worked with Andres to select the pre-owned BMW that fit my needs. He was very patient and professional with me as I asked about a thousand questions in the process. I could not be happier with the M3 I purchased. As an "insider" to the industry, it was a great experience to work with such a well-polished team. More

428I repair Hendrick BMW went beyond my expectations to satisfy me. They corrected the issue and more. And returning the car to me at my location when I needed wa Hendrick BMW went beyond my expectations to satisfy me. They corrected the issue and more. And returning the car to me at my location when I needed was very nice Thanks again for all the assistance More

Used car purchase - Hendrick BMW- 2-4-19 Overall this was a very good experience and I am very happy with the vehicle. I have dealt with other dealerships in the area and was not as happy. My Overall this was a very good experience and I am very happy with the vehicle. I have dealt with other dealerships in the area and was not as happy. My Client Advisor, Asher Isaccs was friendly, engaging and helpful. There was no hard pressure sale. That said, it was up to me as a customer to come in prepared when purchasing a vehicle. This means researching the vehicles history, asking the right questions about the vehicle to verify it's condition, testing all equipment and having some idea of the value of the vehicle, not just the dealer sale price. That way, there should be no surprises or misunderstandings. My purchase price was fair for both of us. More

Pain Free Very Professional and not pressured. Duane was very patient with me because I asked a lot of questions. He knew a lot about the car and explained in Very Professional and not pressured. Duane was very patient with me because I asked a lot of questions. He knew a lot about the car and explained in detail the benefits of the Infiniti. More