Hendrick BMW

Service Department is A+ I would highly recommend them, they are Friendly, Fast and Fair! I took my car in which is an older model and they have it running like new. I would highly recommend them, they are Friendly, Fast and Fair! I took my car in which is an older model and they have it running like new. More

Horrible customer service Absolutely no care in the world for the service needs of a BMW owner. Moving from Clearwater Florida where the BMW dealership is top notch to here in Absolutely no care in the world for the service needs of a BMW owner. Moving from Clearwater Florida where the BMW dealership is top notch to here in North Carolina where they don’t have any solutions for your car needs, beimg able to tell a customer who’s car is under warranty there isn’t anything open till mid August when we’re in July. Looking like I’m going to have to make the eight hour driving to Florida to get proper BMW service More

Personnel and service were on point and within the predicted time. Excellent performance, This was my first service visit but the performance mirrored the performance of were on point and within the predicted time. Excellent performance, This was my first service visit but the performance mirrored the performance of the sales personnel when we purchased the X3 More

Super informative, ultimate professionals & enjoyable - wow! My salesman, Abrah was super informative and helpful with all my car questions. Abrah demonstrated what my new used car could do and had a solid, no My salesman, Abrah was super informative and helpful with all my car questions. Abrah demonstrated what my new used car could do and had a solid, no a expert knowledge of my specific cars features and equipment. I also felt we agreed on a very fair price. A+ person, highly recommend Abarh. Dayne, the finance guy, took great care of me too. I was pleased to see the old fashioned 700 page finance paperwork was now mostly electronic...very easy to move though to the important aspects and focus on the items needing attention. The up-sell options were clearly displayed and explained but not in a pushy manner at all. Top notch experience. The sales Manager Jim also greeted me several times throughout the process and asked genuinely how everything was proceeding. Out the door very quickly and on to the BMW Genius...what a great idea. Melissa was also crazy knowledgeable. She was able to get my BMW's tech gadgets all set up to my liking and taught me how to customize the points I was keen on learning. Further, she offered to do it all again once i have settled into the car. I will take them up on this! I dread buying cars. Now I know the experience does not have to be horrible. Thank you Hendrick for creating an environment that is enjoyable for your customers. More

Great service and appreciated the loaner, too! Great service all around! The loaner car is very much appreciated! Thank you. All in all your staff is friendly and customer oriented. Colleen McM Great service all around! The loaner car is very much appreciated! Thank you. All in all your staff is friendly and customer oriented. Colleen McMahon More

Excellent Service The dealership was ready for me when I arrived at the scheduled appointment time. They provided a loaner car (the same model of BMW I drive). And gave The dealership was ready for me when I arrived at the scheduled appointment time. They provided a loaner car (the same model of BMW I drive). And gave an approximate time to expect my car. I give the 10,000 mile service an A plus. More

Noteworthy because sales team is so unremarkable I have owned or leased 8 BMW’s in the past 20 years. I believe that this helps qualify my comments here as I was, until this dealership experience, a I have owned or leased 8 BMW’s in the past 20 years. I believe that this helps qualify my comments here as I was, until this dealership experience, a loyal BMW client. Apparently a situation can occur between BMW USA and local dealers that prohibits a local dealer from selling the car an individual is currently leasing for any thing outside of the lease contract term. This is where my very poor experience started. I visited the Hendrick BMW sales team 3 times... as I wanted to buy my car out of the lease. My lease had 3 months left and the agreement had a residual value that was nearly $10,000 more than KBB value. I could literally go to 5 dealerships in the North and South Carolina area and buy a similarly equipped 4series for $10,000 less than BMW was requesting I pay. Since I knew if I returned the car, they would have to sell my car to someone else for something near KBB, I offered to purchase the car at a reasonable current value... I specifically told them I didn’t need it certified... just let me buy the car I really liked. Their answer was no, BMW USA would not allow that. It took 4 weeks, 3 visits, 2 sales people and a leasing manager to arrive at this conclusion. As I was over-miles on my lease, this means that each 100 miles more I drove cost me an additional $25. I was ready and had been ready to end my lease... so with each conversation, I ended the conversation with... I guess you know I have to go car shopping then, right? But these guys never took the hint. I did not get a single email, text message, or phone call of vehicles available. Even more irritating, the last sales person kept saying 2 things: 1. I have never had a single customer tell they wanted me to raise their monthly payment, and 2. Have you looked at the 3 series? Even though I repeatedly told him I didn’t like the 3 series when I had one, I didn’t want to go back into a 3-series. We had not once ever discussed money so this fellow was making an unflattering assumption about my financial concerns. I hated that. Immediately after that last visit I went car shopping and within 48-hours had purchased a new car. During those 48-hours I had multiple sales people and their managers sending me text messages, emails and video clips. I was welcomed and not “under-sold” at any of those dealerships. Do you know what I received from Hendrick BMW? Nothing. No texts, emails or phone calls. An apathetic, dis-interested sales force and no management intervention. So... I am no longer a loyal BMW enthusiast. I suppose I should thank them for giving me the chance to experience a few other car makers top-of-the-line options because I am really happy with my new car. The sales people at Hendrick BMW fell flat on this deal. They did not sell a car, and I left feeling insulted. More

Excellent Accommodating and efficient. Welcoming and friendly. Work was completed with proper focus on quality and cost and customer was kept informed. Customer Accommodating and efficient. Welcoming and friendly. Work was completed with proper focus on quality and cost and customer was kept informed. Customer lounge is great. More

oil change and check up very long wait with no comment from service dept,twice as long as promised when called for appointment.new service attendant who did not know me or of very long wait with no comment from service dept,twice as long as promised when called for appointment.new service attendant who did not know me or offered any help. no snakes to eat and i missed lunch because of all the extra time LINDA Mullis More

Outstanding Service Great place for buying, leasing and servicing of my vehicle. The people make all the difference. They care and it shows. Cam, the sales manager is Great place for buying, leasing and servicing of my vehicle. The people make all the difference. They care and it shows. Cam, the sales manager is the best. He stopped by and chatted for a while. It's nice to be remembered every time I go there. More