Hendrick BMW

POOR SERVICE I came in for an oil change, and the greeting I received was very professional and friendly, I was also asked if I wanted my vehicle washed after the I came in for an oil change, and the greeting I received was very professional and friendly, I was also asked if I wanted my vehicle washed after the service was completed and I replied yes.. After 2 1/2 hours of waiting for my oil change the representative came to let me know that my car was ready and parked outside for me to pick up. He also said, we could not wash your truck because the window on the passenger side would not raise back up. I was a little curious about this because the only service I requested it was an oil change and there was no reason for my windows to be let down. When I asked him did they raise the window back up because it was off-track he said no and I told him this was unacceptable due to the fact there was no reason my window should have been raise down to begin with. At this the representative said he had to speak with the service manager and he came back 20 minutes later saying that the window had been raised up but they could not wash my truck because the bumper or other items on my truck might come off, which was extremely strange at this point. So I left a very unsatisfied customer. More

First X3 service I was signed up for fast service, that I was told would take an hour and it took 2 hours, I was not prepared to stay 2 hours so I had to change work p I was signed up for fast service, that I was told would take an hour and it took 2 hours, I was not prepared to stay 2 hours so I had to change work plans while waiting. If they give a time frame they should live with in it. My time and work is just as important as theirs More

Poor service Recently I had to take my 2016 X5 in due to a sunroof malfunction. Upon picking up the vehicle I noticed the technician left dirty fingerprints on the Recently I had to take my 2016 X5 in due to a sunroof malfunction. Upon picking up the vehicle I noticed the technician left dirty fingerprints on the headliner in several areas. Personally, I expect more attention to detail. After bringing this to the attention of my service adviser I was assured all would be handled timely, and an appointment was made for cleaning. Unfortunately, they failed to keep their appointment and also failed with communicating. In 1995 I purchased my first BMW from Hendricks, I actually sold the vehicle and purchased a Volvo because of their poor service. Seems some things never change. More

Courteous, Professional & Knowledgeable! I had the pleasure of working with a Courteous, Professional & Knowledgeable associate. The process was smooth and easy, The service center was also I had the pleasure of working with a Courteous, Professional & Knowledgeable associate. The process was smooth and easy, The service center was also very clean.I am very impressed with the service department. Thank you! More

Great Experience I had a great experience buying my X3. I was greeted outside the building and was asked how they could help. When inside I was also greeted with a smi I had a great experience buying my X3. I was greeted outside the building and was asked how they could help. When inside I was also greeted with a smile and they quickly got my sales person. Everyone was very polite and professional. More

Platinum Service Hats off to my vehicle advisers Jeff Schinn and Andres Gil for working with me and guiding me through the process. Special recognition to Kim DiBacco Hats off to my vehicle advisers Jeff Schinn and Andres Gil for working with me and guiding me through the process. Special recognition to Kim DiBacco Finance Service Manager at he location for demonstrating to me what a true financial expert can accomplish. The competence level and knowledge translating into the ability to utilize all the programs that where available to me was nothing short if impressive. Kim I will ask for you the next time I am on the market for a new car!! Thank you for making it happen and waking away with my vehicles feeling truly happy and piece of mind that i got the best deal the season had to offer, More

Great Experience Overall! Anytime my husband or I visit the dealer, we always receive great customer service. Specifically, we appreciate everything John-Paul does for us. Will Anytime my husband or I visit the dealer, we always receive great customer service. Specifically, we appreciate everything John-Paul does for us. Will definitely be back. More

Hendrick BMW Saad is a great asset to Hendrick. Service went extremely well. He went above and beyond. He has been helping me with my card for over 15 years Saad is a great asset to Hendrick. Service went extremely well. He went above and beyond. He has been helping me with my card for over 15 years More

Thank you Jeff Shinn!! Mu husband and I went only just to look at a couple of cars because I was planning on buying at the end of the year. I was given the sales associate Mu husband and I went only just to look at a couple of cars because I was planning on buying at the end of the year. I was given the sales associate "Jeff Shinn". Jeff was knowledgeable, very professional, and patient with my husband and I. He showed me and I test drove several cars and ultimately ended up buying one like the same day! Thanks Jeff for time, professionalism and just being so courteous to my family!! We appreciate you. Stacey More

Recall Bliss Took my 2006 330i for two recall jobs. JP was terrific at getting me in and done in no time. Even got to drive the new 530i for a couple of days. Tech Took my 2006 330i for two recall jobs. JP was terrific at getting me in and done in no time. Even got to drive the new 530i for a couple of days. Tech ran a diagnostic on the whole car giving me plenty to tinker with in the months ahead. Great experience. Thx. More