
Hendrick BMW
Charlotte, NC
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Great Service Department Ryan with the service department and made sure everything was taking care that needed to be done at the time of service. As always he was awesome and Ryan with the service department and made sure everything was taking care that needed to be done at the time of service. As always he was awesome and very professional. More
Great customer service I just want to say what an outstanding customer service Mr Walsh has given me since joining the Bmw family . An excellent model of an agent for Bmw . I just want to say what an outstanding customer service Mr Walsh has given me since joining the Bmw family . An excellent model of an agent for Bmw . I rate him 10 out of 5 stars. It is people like him that make being a repeat buyer a thing to look forward to. And he is The reason why I will purchase another Bmw. Great work Walsh just keep it up and God will bless you . More
Good experience, Steve Slocum is great! Mr. Slocum is super nice, knowledgeable. We bought an X3. Great experience, great service. Steve is great! We will go to Steve for our next buy. Mr. Slocum is super nice, knowledgeable. We bought an X3. Great experience, great service. Steve is great! We will go to Steve for our next buy. Patrick More
Great Service They have the best service advisor ever! Eric is Great and goes above and beyond to help the customer!! The service work was also quick! No complaints They have the best service advisor ever! Eric is Great and goes above and beyond to help the customer!! The service work was also quick! No complaints!! More
Warning sound would not quit for spoiler issue on my car The service dept could not eliminate the incessant warning sound for the spoiler defect. I don’t blame the service department just the design team fo The service dept could not eliminate the incessant warning sound for the spoiler defect. I don’t blame the service department just the design team for the car. A warning sound for an issue that is non essential should not stay on after the initial warning particularly when the icon light for the same stays on. The seatbelt warning sound eventually goes off even when you do not fasten the seatbelt and that would be more critical in my opinion More
Buying new BMW M5 Competition My enjoyed our time spent in the dealership with both our salesman and sales-manager. We found the experience to be most professional and enjoyable. My enjoyed our time spent in the dealership with both our salesman and sales-manager. We found the experience to be most professional and enjoyable. More
Good experience This was my third purchase from this dealership (4th from a Hendrick dealership), the dealership continues to provide a good experience. They are hon This was my third purchase from this dealership (4th from a Hendrick dealership), the dealership continues to provide a good experience. They are honest as to what they can or can’t do and will work hard to make something work. Marlon was very efficient and took the time to show me what I needed to make a decision. More
Quick and Convenient My vehicle was completed early and I used the lounge to complete some work while I waited. Good WiFi and comfortable work area. My sales experience wa My vehicle was completed early and I used the lounge to complete some work while I waited. Good WiFi and comfortable work area. My sales experience was good, but it's the service experience that makes me a repeat Hendrick customer. More
Beyond expectations All people we met at BMW Hendrick went beyond expectations to make the purchase as easy as possible. Also the follow-up, as well as working on the las All people we met at BMW Hendrick went beyond expectations to make the purchase as easy as possible. Also the follow-up, as well as working on the last agreed details, were as smooth as possibly good be. We are -again- satisfied customers. More
Great experience Great, friendly staff., DeShawn was great. Everyone was helpful and listened to what I wanted. Super easy process. This is my third BMW and I could Great, friendly staff., DeShawn was great. Everyone was helpful and listened to what I wanted. Super easy process. This is my third BMW and I couldn’t be more pleased. More