Hendrick BMW

Superior customer service!! Superior customer service, friendliness, express service, nice waiting area. Amazingly beautiful cars that drive like a dream. Luca Reyner always mak Superior customer service, friendliness, express service, nice waiting area. Amazingly beautiful cars that drive like a dream. Luca Reyner always makes sure I am well taken care of. More

Efficient service Great service. Price seemed very reasonable. Good amenities while waiting for service to be complete. Ben Trask was informative and kept me updated on Great service. Price seemed very reasonable. Good amenities while waiting for service to be complete. Ben Trask was informative and kept me updated on progress. More

Excellent Customer Service! I am an avid lover of BMW, not just because it’s an amazing car with top notch handling and ride but also because of the exemplary service we receive I am an avid lover of BMW, not just because it’s an amazing car with top notch handling and ride but also because of the exemplary service we receive from BMW dealers and service. Hendrick BMW in Charlotte, NC is fantastic! They are attentive, accommodating, thorough, willing to patiently explain service needs and always stand behind everything they do. Their goal is truly to satisfy and please the client. More

The service that I received was the best ever. I have always gotten fantastic service at Hendrick BMW. But I have to say this was the best I’ve ever had. Thanks to Luca and a wonderful gentleman na I have always gotten fantastic service at Hendrick BMW. But I have to say this was the best I’ve ever had. Thanks to Luca and a wonderful gentleman named Juan Carlos Romero. I was given the “white glove” treatment by both of these exceptional people. This experience has so impressed me that I can’t wait for my next service appointment to see whether Hendrick will be able to surpass this one. I don’t think so..........can’t wait. Thank you so very much, Luca and Juan Carlo, for giving me such a wonderful day. More

All of the staff at Hendrick BMW are very professional, knowledgeable and personable! The service is easy to schedule and prompt. Outstanding service every time I visit! knowledgeable and personable! The service is easy to schedule and prompt. Outstanding service every time I visit! More

Good customer service Service rep was thorough and explained all needed service and costs. Wait time was reasonable. Comfortable customer waiting area as well. Included Service rep was thorough and explained all needed service and costs. Wait time was reasonable. Comfortable customer waiting area as well. Included complimentary wash as well. More

Samantha Keegan as Sales Associate, Mike Weldon as F&I Mgr. and Debs Hartley as a BMW Genius all did an outstanding job. I was made welcome, all took their time explaining the vehicle options and finance Mgr. and Debs Hartley as a BMW Genius all did an outstanding job. I was made welcome, all took their time explaining the vehicle options and finance terms and the dealership was comfortable and inviting. Cliff Spangler, General Manager also personally was involved in my purchase. Overall an outstanding Hendrick BMW team effort. More

Above and beyond Jesse was over the top in regards to making sure I had a very remarkable service experience. He made sure all the details were covered and convenient Jesse was over the top in regards to making sure I had a very remarkable service experience. He made sure all the details were covered and convenient for me. More

Service visit I had an appointment made several weeks in advance. I was on time and waited 35 minutes for my assigned service rep. Please stress punctuality. I had an appointment made several weeks in advance. I was on time and waited 35 minutes for my assigned service rep. Please stress punctuality. More

Very courteous staff. Even by appointment I had to wait a couple of hours. Appreciated amenities and clean facility. Will definitely consider Hendricks when ready for somet Even by appointment I had to wait a couple of hours. Appreciated amenities and clean facility. Will definitely consider Hendricks when ready for something else. Am from Fayetteville NC where I have made purchases from Hendricks before. More