Hendrick BMW

Chris Thomas - UNTRUSTWORTHY; OVERALL EXPERIENCE = 0 STARS Quite possibly the WORST experience ever with a dealer. 0 STARS. Two words to describe them: UNSCRUPULOUS and UNTRUSTWORTHY. I am not one to write a n Quite possibly the WORST experience ever with a dealer. 0 STARS. Two words to describe them: UNSCRUPULOUS and UNTRUSTWORTHY. I am not one to write a negative review but this experience compelled me to let you know to avoid this dealership at all costs. Contacted Hendrick BMW of Charlotte about a certified 430i convertible the day it was listed (9/17). Chris Thomas who works sales let me know I was the first to contact them about this vehicle, confirmed its availability (physically on premise) and took down my personal info. After speaking about potential financing options and my ability to pay in cash, I went on hold and he let me know that there was a "system issue" in which the car would need to get re-inspected and he would call me back in two days. At this time, I was ready to put down a deposit to secure this sale but he said I should not worry and he'd be in contact shortly. The next day, I call him to check in and leave a voicemail, but no return call. I receive a separate email two days later saying their entire system is down and he is working on numbers (it really takes two days to work on a pre-set template of amortized numbers?). I notice that the car is delisted now (48 hrs since my initial inquiry). He responds to a separate email saying he had no idea that the car was in fact sold. No apologies, no follow up. I had to actively follow up for something he should be trained to do. Very surprised about the high ratings for this shady dealership. Have spoken to my friends in the market for new cars and have told them to avoid this place as well. SUPER DISHONEST AND A COMPLETE WASTE OF TIME. More

Eugene I have never had a more professional and friendly staff when buying a car. The entire experience made me feel comfortable and excited about becoming a I have never had a more professional and friendly staff when buying a car. The entire experience made me feel comfortable and excited about becoming a part of the BMW legacy. Mr. Dickerson and Mr. Dayne Cook are super awesome. The thing I liked best is that, we were not SOLD. We were simply shown the options available according to our likes and Mr. Dickerson let us make the decision. I am so thankful for Mr. Michael Dickerson and Mr. Dayne Cook. Hendrick BMW are heads and shoulders above any other dealership. More

Relieved! The entire experience put me at ease. I was concerned about the type of service I would be given, but Kevin and his team members treated me like "fam The entire experience put me at ease. I was concerned about the type of service I would be given, but Kevin and his team members treated me like "family"! They far exceeded my expectations! I will definitely recommend this Dealership. More

Great Service Service at this dealership is impeccable. I have dealt with Mr. Saad Mubarak for the past several years, and his care is amazing and unparalleled. H Service at this dealership is impeccable. I have dealt with Mr. Saad Mubarak for the past several years, and his care is amazing and unparalleled. He is a great asset to this dealership. More

Professional Very pleased with the service and attention. It is always a pleasure to visit this dealer. The attention to detail is impressive. I've been a custo Very pleased with the service and attention. It is always a pleasure to visit this dealer. The attention to detail is impressive. I've been a customer for 20 years! More

Happy customer Cody is service did a great job communicating with me and finishing up the repair as promised. I’m very pleased and would highly recommend. Cody is service did a great job communicating with me and finishing up the repair as promised. I’m very pleased and would highly recommend. More

Great Service The service at Hendrick is great. Scheduling an appointment with the receptionist (whom is pleasantly to talk to) make it easily and fast to do. They The service at Hendrick is great. Scheduling an appointment with the receptionist (whom is pleasantly to talk to) make it easily and fast to do. They even volunteer a loaner vehicle if your repairs take hours to complete. More

Purchased an X5 coming off lease Mark was an excellent salesman, no pressure. The X5 I purchased as met my expectations and some of my friends are now considering the same purchase. Mark was an excellent salesman, no pressure. The X5 I purchased as met my expectations and some of my friends are now considering the same purchase. More

Professional and efficient Totally pleased with the professional and efficient manner in which my annual service was performed. Cody Campbell was especially attentive and helpfu Totally pleased with the professional and efficient manner in which my annual service was performed. Cody Campbell was especially attentive and helpful. Absolutely no complaints. More

Great Service Department Ryan with the service department and made sure everything was taking care that needed to be done at the time of service. As always he was awesome and Ryan with the service department and made sure everything was taking care that needed to be done at the time of service. As always he was awesome and very professional. More