
Hendrick BMW
Charlotte, NC
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I have the best service rep (Saad Mubarak) at BMW ever! I have been taking my X5 to get serviced at BMW ever since I got my car 4 years ago and every time I'm treated like I am a VIP. Saad is very attenti I have been taking my X5 to get serviced at BMW ever since I got my car 4 years ago and every time I'm treated like I am a VIP. Saad is very attentive and accommodating because my busy work schedule. He does not sell services I don't need and makes recommendations of services I need based on the inspections report. As a woman, that is very important aspect of a true service rep. Thanks so much Saad for always taking care of me/my car whenever it needs service. You make everything easy for me and my busy work schedule. More
Spread the word! I highly recommend Stephen in sales and John Paul in service. My family recently thought about upgrading our vehicle and wanted to explore the new BM I highly recommend Stephen in sales and John Paul in service. My family recently thought about upgrading our vehicle and wanted to explore the new BMWs.....I can honestly say this is the first time I've left a review without actually purchasing a product!! Stephen sat with us and listened to our wants, showed us options we never even knew about or would have considered, and really opened our eyes to what he said "makes Hendrick BMW special." It is clear he appreciated his team and co-workers as seen while taking us for a tour through the service area and that is where we met John Paul. After seeing them in action, we know where we're getting our next vehicle. Please go see them! More
We bought a slightly pre-owned BWM 430i from Independence. Our salesperson, Jeff, Shinn, was great to work with and went above and beyond what we would have expected. We highly recommend seeing Independence. Our salesperson, Jeff, Shinn, was great to work with and went above and beyond what we would have expected. We highly recommend seeing him for your next car. The dealership and staff were also great to work with. More
Duane Coffey has the absolute BEST customer service ongoing from my 2nd purchase with Hendrick to now my 5th purchase. If you don’t have an identified salesman he’s your guy!!! He leads with compassion ongoing from my 2nd purchase with Hendrick to now my 5th purchase. If you don’t have an identified salesman he’s your guy!!! He leads with compassion and transparency. I’m so grateful for his level of expertise. He is a true example of service with FIRST CLASS no matter what you purchase I’ve had 2 BMW, 1 Hyundai, 1 Range Rover-Velar, and 1 Mini Cooper. Thanks Duane for being apart of my vehicle journey and now my daughter’s (she has the Mini Cooper). 🤘🏽 More
Excellent customer experience working with Jeff Shinn. He was professional and took his time to go over the details. Highly recommend BMW Hendrix and Jeff Shinn! He was professional and took his time to go over the details. Highly recommend BMW Hendrix and Jeff Shinn! More