Hendrick BMW

Eric is the best!!! Everything is always handled quickly and correctly!! I always look forward to what fabulous mini I get as a loaner! I’m a mini owner for life!!! and correctly!! I always look forward to what fabulous mini I get as a loaner! I’m a mini owner for life!!! More

Satisfied customer It would have been even better to have a loaner car for transportation to and from work for convenience especially for such a short time. It would have been even better to have a loaner car for transportation to and from work for convenience especially for such a short time. More

Service Manager is great, experience was not My Service manager Jesse was very nice and helpful. However, the experience at this location is not very good. I reserved a loaner car and upon arriva My Service manager Jesse was very nice and helpful. However, the experience at this location is not very good. I reserved a loaner car and upon arrival it was not ready and I had to wait for it. The car was kept over the weekend for a standard service and when Monday rolled around I had to work to get information about its' readiness. Finally, I told was it would be ready after 430 that afternoon and upon arrival I again had to wait for my car. It does not seem like there's a lot of organization or overall preparation at this location. I am hopeful that the introduction of another location will help and improve the experience. More

excellent great service technician. However, service took longer than anticipated for routine matter. Servicing facilities must be working at over full capacity great service technician. However, service took longer than anticipated for routine matter. Servicing facilities must be working at over full capacity and may need to be expanded for level of customer demand over last three years of routine visits. Thank you More

An outstanding experience. Very efficient. They were prepared for what we wanted to do. Good team approach. They made us feel like family. We were very satisfied. prepared for what we wanted to do. Good team approach. They made us feel like family. We were very satisfied. More

Excellent service I've been coming here for service since 2014; unfortunately more often than I'd like. Regardless, each time the service is spectacular and I couldn't I've been coming here for service since 2014; unfortunately more often than I'd like. Regardless, each time the service is spectacular and I couldn't find a critical word to use. If my car has to stay longer than expected, they'll always have a way to get me home. Stefanie's the best. More

Very good service. Ryan, who was my service person was very professional and considerate. He walked me through the entire process and kept me informed of the process and Ryan, who was my service person was very professional and considerate. He walked me through the entire process and kept me informed of the process and the time it would take. I really appreciated his considerate service. The waiting area was clean and had comfortable chairs and was just a nice place to wait while my car was being serviced. More

prompt, courteous and finished on time Mr. Nichols was very courteous and careful in working out my service needs. He is a good representative of your complany. I trust him with our car. Mr. Nichols was very courteous and careful in working out my service needs. He is a good representative of your complany. I trust him with our car. Dr. Al Cadenhead More

As Smooth As A Dealer Experience Can Be Dealer representative Tim Fowler is always prompt, responsive and genuine about helping me get the needed service or repair during any visit to the de Dealer representative Tim Fowler is always prompt, responsive and genuine about helping me get the needed service or repair during any visit to the dealership. More

Friendly, knowledgeable, efficient service. Stephanie was very pleasant and helped me to the right tire decision, with input from a Tire Specialist. Anticipated my concerns re cost and performa Stephanie was very pleasant and helped me to the right tire decision, with input from a Tire Specialist. Anticipated my concerns re cost and performance. Great teamwork. Knowledgeable staff. More