Hendrick BMW

Great Service Appointment I had a number of recalls that needed updating along with an annual service appointment. I made an appointment and was told upon arrival that the pro I had a number of recalls that needed updating along with an annual service appointment. I made an appointment and was told upon arrival that the process may take through the weekend, so was given a brand new car to drive for the period mine was in the shop. Justin Love did a terrific job of explaining all that was to be done and completed a few additional tasks I requested. Car was returned clean and running great. Thanks team! More

535xi I purchased a 2016 BMW 535xi from Jeff Shinn and had a great experience. Easy to work with very knowledgeable. Super car! Hate I waited so long bef I purchased a 2016 BMW 535xi from Jeff Shinn and had a great experience. Easy to work with very knowledgeable. Super car! Hate I waited so long before purchasing a BMW. More

John-Paul Kemp, an Exceptional Service Advisor I have been taking my BMWs to Hendrick BMW for over 8 years. I have worked directly with John-Paul for most of those years. He is a great ambassad I have been taking my BMWs to Hendrick BMW for over 8 years. I have worked directly with John-Paul for most of those years. He is a great ambassador for the dealership. He is highly professional and empathetic. If you want to work with a service advisor that follows through, communicates well, and makes certain you have a voice in the maintenance of your car(s), look no further. More

Great Experience I took my car in for service and for the pre end of lease visit. They were able to do both services the same day so I didn't have to make a second tri I took my car in for service and for the pre end of lease visit. They were able to do both services the same day so I didn't have to make a second trip to Charlotte. I met with Ryan about the car I will lease next. Great selection and I plan to lease my 3rd X-5 soon. More

As usual, Saad and the service team are awesome. From greeting to leaving nothing but a wonderful experience. I’m particular and would walk out in a minute if service was sub par and take my busines greeting to leaving nothing but a wonderful experience. I’m particular and would walk out in a minute if service was sub par and take my business elsewhere. That has never been the case at BMW because of Saad and his relentless efforts to deliver quality service. 15 + years of servicing my BMWs at Hendrick with Saad at the helm. Thanks team! More

I had a great experience yesterday with the Service department. They fixed a few scratches I had on my bumper from a hit and run, I was in and out in no time. Super friendly, accommodating staff! Alway department. They fixed a few scratches I had on my bumper from a hit and run, I was in and out in no time. Super friendly, accommodating staff! Always a great experience with them. More

They didn’t reset the service warning, so the Mini is still telling me it needs service in Jan. 2020. Also, the bill was way too much for just the changing of fluids and checking air. still telling me it needs service in Jan. 2020. Also, the bill was way too much for just the changing of fluids and checking air. More

got me driving again in a day My vehicle experienced a total loss of power while driving at highway speed due to a failure of the serpentine belt. My car was towed to Hendrick on a My vehicle experienced a total loss of power while driving at highway speed due to a failure of the serpentine belt. My car was towed to Hendrick on a Friday night. I was really pleased when the service manager phoned be late morning on Saturday to say that repairs had been made and that my car was ready. It's always a plus when the car is washed and cleaned when my service is complete. More

Tremendous Experience Robert Mann, Cam Warren, Mike Weldon and Shawn Kellmer - what an amazing group they are. From first conversations to driving away in the new 2020 X3M Robert Mann, Cam Warren, Mike Weldon and Shawn Kellmer - what an amazing group they are. From first conversations to driving away in the new 2020 X3M40i, they made the process smooth and comfortable. These guys know their cars and how to make the client feel at ease. Never once did we feel pressure to make a decision. Not once did we feel that horrible "car salesman" pressure. If you're shopping for a BMW, go find these guys. More

professional, courteous and on time Very good experience, Stephanie was my advisor and she's great! Also wanted to thank Juan Carlos for providing me with a ride home that was not sched Very good experience, Stephanie was my advisor and she's great! Also wanted to thank Juan Carlos for providing me with a ride home that was not scheduled, I really enjoyed meeting him ! More