Hendrick BMW

Great customer service. In all the years I’ve been dealing with Hendricks I’ve never been disappointed. Really appreciate the valet service for my recent recall on my car. In light of the Coronaviru dealing with Hendricks I’ve never been disappointed. Really appreciate the valet service for my recent recall on my car. In light of the Coronavirus having my car picked up and delivered back to my home to keep me out of the waiting room went above and beyond! Thank you! More

Dave was extremely helpful in getting me in, identifying the issues, helping me understand them and getting the fixes done in a timely fashion Highly recommended the issues, helping me understand them and getting the fixes done in a timely fashion Highly recommended More

The whole employees here at BMW are great.....Justin always does a good job for me, very professional. The other employees are always asking if I need anything else while waiting. always does a good job for me, very professional. The other employees are always asking if I need anything else while waiting. More

Alwyas a great experience to deal w/ Hendrick BMW! Can't say enough great things about Hendrick! Saad is the best, truly a pleasure to work with. I would strong recommend these folks any time you nee Can't say enough great things about Hendrick! Saad is the best, truly a pleasure to work with. I would strong recommend these folks any time you need service. Top notch all the way around! More

Reliably Great Service We knocked off registration inspections for our 750 & X-5. During the 750 inspection they found a leak in the cooling system and corrected that, too. We knocked off registration inspections for our 750 & X-5. During the 750 inspection they found a leak in the cooling system and corrected that, too. Highly recommended. More

BMW Hendrick service is the best These guys are always on top of the details. Jesse Walsh was very professional. You can count on them to provide the best treatment to your BMW invest These guys are always on top of the details. Jesse Walsh was very professional. You can count on them to provide the best treatment to your BMW investment. More

Sarisfied with yearly service visit. Grat experience .Service work done in tim,e.Loaner car was very helpfull., my car was washed and cleaned. Ryan was helpfull in explaining the service Grat experience .Service work done in tim,e.Loaner car was very helpfull., my car was washed and cleaned. Ryan was helpfull in explaining the service requirements. More

BMW Yr 2014 Maintenance My Service Technician, was very knowledgeable and professional. He was able to guide me through using my Warranty for most of the issues that I re My Service Technician, was very knowledgeable and professional. He was able to guide me through using my Warranty for most of the issues that I reported and what they found. I LOVE my BMW and the Service I always get at the BMW shop. More

Price match My tire completely tore apart, so I had my car towed to the dealership for a new tire. I had already been checking around for tires before the inciden My tire completely tore apart, so I had my car towed to the dealership for a new tire. I had already been checking around for tires before the incident, so I was aware of the cost of new tires. The BMW dealership priced their tire much higher than what I had found at any other competitor. While working with the tire specialist, he mentioned that BMW would price match; he asked for me to send screen shots of the tires I had been researching. After he looked at the price comparison (of exact tire models), he said BMW could not match the price because the price at the competitor had a rebate included ($70). I negotiated that he just add the $70 back into the competitor's price, but he was still unable to match the price!! He then tried to offered me a "lower" price by switching to a cheaper tire! Unfortunately for him, I had also priced the tires that he offered as a back up choice and knew that they were much cheaper; and he was unable to price match that tire as well. I kind of felt like I was getting the "used car dealer" scam job. I am not happy about the service, the false advertising of price matching, or the bait and switch sales pitch. More

Best of All Worlds Whether you are in the market for a new or pre-owned BMW, your BMW is in need of service or you are hunting parts for a BMW DIY project, Hendrick BMW Whether you are in the market for a new or pre-owned BMW, your BMW is in need of service or you are hunting parts for a BMW DIY project, Hendrick BMW of Charlotte, NC is your 1 stop location to meet any and all of your needs. The facility is first class as are the folks that work there. You can tell each of them love their jobs just by the way they interact w/ customers. Highly Recommended! More