Hendrick BMW
Charlotte, NC
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Concierge service and staff are wonderful. Service department is efficient and very competent. I cannot be happier with my relationship with BMW for many years and I plan to continue it. department is efficient and very competent. I cannot be happier with my relationship with BMW for many years and I plan to continue it. More
Outstanding Customer Service Tim & company always do an amazing job! I'll be back! I Wouldn't buy or have my cars serviced anywhere else! They never disappoint! Tim & company always do an amazing job! I'll be back! I Wouldn't buy or have my cars serviced anywhere else! They never disappoint! More
No pressure, no silly games. Great buying experience Very friendly, helpful and cooperative sales staff. No pressure and best of all, no surprises in the purchase process. My wife and I look forward to c Very friendly, helpful and cooperative sales staff. No pressure and best of all, no surprises in the purchase process. My wife and I look forward to continued business with Hendrick BMW. More
Try as I will I can’t come up with a better combination of vehicle and dealership than BMW and Hendrick. My X3 was due for an oil change. This was accomplished with an absolute minimum of inconvenience to of vehicle and dealership than BMW and Hendrick. My X3 was due for an oil change. This was accomplished with an absolute minimum of inconvenience to me. The dealership picked up my car, dropped off a loaner and did the reverse the next day. My car was returned clean and shiny. Everyone I dealt with was very friendly and efficient. I look forward to doing business with Hendrick BMW in the future. Thank you. More
Best of All Worlds Great service, convenient scheduling, great communication. Tim Fowler does a great job representing Hendrick BMW, he is a pleasure to do business wit Great service, convenient scheduling, great communication. Tim Fowler does a great job representing Hendrick BMW, he is a pleasure to do business with. Looking forward to continuing to do business. More
Professional staff who go overboard to please you. Comfortable lounge and give nice loaner vehicles should service require overnight stay. Complimentary car wash. Relaxing to go there. Comfortable lounge and give nice loaner vehicles should service require overnight stay. Complimentary car wash. Relaxing to go there. More
Everything you need and more. Rares (Oddish) was very friendly, responsive and listened well. He took the time to explain and ensure the experience is smooth. Despite an issue for Rares (Oddish) was very friendly, responsive and listened well. He took the time to explain and ensure the experience is smooth. Despite an issue for getting the vehicle serviced for, he was very thorough and ensured that everything you knew or did not, was handled all at once. We also very much appreciated getting the vehicle cleaned and disinfected, no thanks to the current CV-19 state we are in. More
Excellent Service!! Service department was as amazing as always!!! Eric is fantastic!! It was extra easy this week!! The loaner car was brought to me by a very nice pers Service department was as amazing as always!!! Eric is fantastic!! It was extra easy this week!! The loaner car was brought to me by a very nice person who sanitized everything!! I would never owen anything but a mini and would never buy from anyone but Hendrick!!!!! More
The level of professionalism we experienced while working with Joe Pirolo was outstanding. There was never any pressure to buy; Joe was available to answer questions and then work with us to get to the pric with Joe Pirolo was outstanding. There was never any pressure to buy; Joe was available to answer questions and then work with us to get to the price point we needed. Dayne in the F & I department was extremely helpful in structuring a warranty program based on an estimated of miles traveled each year. Once again he did not pressure us to but anything; he simply shared the information and allows my wife and I to make the final decision. The overall service was top notch and best I’ve ever received when purchasing a vehicle. More
Great Dealership During this Covid 19 pandemic Hendrick BMW was very helpful in helping me to purchase my new BMW! The salesman brought the car right to my house for During this Covid 19 pandemic Hendrick BMW was very helpful in helping me to purchase my new BMW! The salesman brought the car right to my house for a test drive and explained all of the features of the car. The financial advisor was very nice and made the buying process very easy. All of the sales staff were very pleasant to work with. More