Hendrick BMW

I have been a customer of the Hendrick BMW dealership on Independence for almost a decade now, and their excellent service on all fronts has ensured that I will remain a customer for life. All of the team m Independence for almost a decade now, and their excellent service on all fronts has ensured that I will remain a customer for life. All of the team members I have interacted with over the years at the location have provided courteous, attentive, fair, and prompt service. I have worked with Michael Dickerson on the sales side for a number of years, and he has been so nice and helpful. Cody Campbell on the service side has been fantastic. He always goes above and beyond to be genuinely nice while being prompt, setting expectations, and explaining the service process to me (someone who doesn’t know much about the inner workings of cars). I have gone to the dealership recently (during COVID-19), and Cody and the rest of the team have made the experience pleasant with all safety measures in place. Highly recommend Hendrick BMW for your BMW car buying experience!! More

Everyone at the dealership was very professional and good to deal with. Jay Johnson was really good to deal with as a sales person and worked very hard to find us the car we were looking for (truly customer to deal with. Jay Johnson was really good to deal with as a sales person and worked very hard to find us the car we were looking for (truly customer oriented). More

Took care of maintaining my car. Always good to advise me on what needs to be done. Giving me options to choose from is most helpful. Just LOVE my mini and want to make sure we are do Always good to advise me on what needs to be done. Giving me options to choose from is most helpful. Just LOVE my mini and want to make sure we are doing all we can to keep it running for years to come. More

Katlynn was awesome to deal with! She answered all my questions and my car was completed two days earlier than expected. A real pleasure to deal with. questions and my car was completed two days earlier than expected. A real pleasure to deal with. More

Timely, efficient, professional.I needed a tire Timely, efficient, professional. I needed a tire replaced. I have course had a whole once over of the vehicle and they sent me a video report direc Timely, efficient, professional. I needed a tire replaced. I have course had a whole once over of the vehicle and they sent me a video report directly to my phone. The tire was repaired. The detail my vehicle. More

Saad is always the best! He and Santiago explained everything and took their time with me, and gave excellent service. I appreciate their attention to every detail. everything and took their time with me, and gave excellent service. I appreciate their attention to every detail. More

Great experience! Easy to work with and very knowledgeable teaching me about all the bells and whistles on my new car! This won’t be the last car we buy or lease through Hendrick BMW. They make knowledgeable teaching me about all the bells and whistles on my new car! This won’t be the last car we buy or lease through Hendrick BMW. They make is fun and painless! More

My service representative, Cody, is top notch. You should give him a raise. Everytime I bring my 7 series and my wife 5 series we are taken care of with professionalism and like family I love it there. give him a raise. Everytime I bring my 7 series and my wife 5 series we are taken care of with professionalism and like family I love it there. More

Nothing better There remains something special about owning a BMW, and that is not only driving one, but the excellent service experience, from checking in to check There remains something special about owning a BMW, and that is not only driving one, but the excellent service experience, from checking in to check out with a fully cleaned car to the loaner program...TOP ! Hendrick BMW is in a class by its own. More

Excellent customer service Shout to my advisor Tim Excellent customer service Shout to my advisor Tim Fowler He explained everything with me with honest suggestions and he offered loaner so I don’ Excellent customer service Shout to my advisor Tim Fowler He explained everything with me with honest suggestions and he offered loaner so I don’t have to wait that long More