Hendrick BMW

Excellent customer experience working with Jeff Shinn. He was professional and took his time to go over the details. Highly recommend BMW Hendrix and Jeff Shinn! He was professional and took his time to go over the details. Highly recommend BMW Hendrix and Jeff Shinn! More

I had an excellent experience there Joe pirolo where more than amazing guest services did an incredible job Dana Dawud and Melanie highly recommend than amazing guest services did an incredible job Dana Dawud and Melanie highly recommend More

Just had my X5 into The dealership for the oil service and brake fluid flush. BEN TRASK, Excellent Service Advisor, always handles getting my GREAT BMW from the time I arrive. He is a superb Service Adv and brake fluid flush. BEN TRASK, Excellent Service Advisor, always handles getting my GREAT BMW from the time I arrive. He is a superb Service Advisor and does a wonderful job for me. Love my X5 X Drive and glad I bought it New from Michael Dugan! Hendrick BMW (Independence Blvd) is a great place with whom to do business! Thank you again Ben Trask! More

Hendrick BMW and Jeff Shin at the dealership did an excellent job in helping us find our dream car. Jeff was very patient with us and showed excellent customer service and knowledge in being able to sh excellent job in helping us find our dream car. Jeff was very patient with us and showed excellent customer service and knowledge in being able to show us the best car we wanted. The whole process was very smooth. Even Charlie at the service area was really nice and respectful and got me a loaner. Jeff really knows how to take care of his customers and he really values their comfort and expectations! Thank you Jeff and Hendrick BMW!! More

Many thanks to the Hendrick BMW team. I recently worked with Chris Quaglio as my salesperson and Tim Holowko as the sales manager. Both Chris and Tim were incredibly professional and en I recently worked with Chris Quaglio as my salesperson and Tim Holowko as the sales manager. Both Chris and Tim were incredibly professional and enjoyable to work with. Chris provided a very thorough preview of the vehicle and made the car buying process enjoyable. More

Ty was my Service Rep and she was fantastic fun and accomodating! She saw me looking for an UBER and she stepped in to tell me this was a service they provide at no charge so thank you for that! The on accomodating! She saw me looking for an UBER and she stepped in to tell me this was a service they provide at no charge so thank you for that! The only issue with the service dept at Hendrick is simply with loaner cars and scheduling. Scheduling is usually two weeks out if you want a specific day and longer if you need a loaner car. My experience with other BMW dealerships is more convenient in terms of scheduling and through them a loaner was easy to acquire. More

Everyone is always friendly and helpful. I got a great deal on a used car. Thanks Jeff Shinn! I got a great deal on a used car. Thanks Jeff Shinn! More

Appreciate the after sale customer service Duane Coffey! A man of his word. My car guy! A man of his word. My car guy! More

Amazing Customer Service. . Cris A. was helpful and attentive to my needs. Really showed interest in me!!..Great selection of vehicles!!..Will come back! . Cris A. was helpful and attentive to my needs. Really showed interest in me!!..Great selection of vehicles!!..Will come back! More

Over the years I have owned a number of BMW's and recently started considering the brand again. A few months ago I emailed the dealership inquiring about a couple of options that I had some questions recently started considering the brand again. A few months ago I emailed the dealership inquiring about a couple of options that I had some questions about. The salesman (M Dugan) emailed back and came across in the emails as I was wasting his time. I passed it off as he was having a bad day. Recently, I identified a couple of vehicles at two different locations that I wanted to see in person. One of the vehicles was already sold, as it was a pre-order, while the other had most of the options I wanted, but not all. The Salesman (S Hughes, II) worked up a quote, which had a discount which barely and I mean barely exceeded the Dealer's over-priced addons and the interest rate offer was 1% above BMW USA advertised rate. I was even told that the rate being promoted by BMW USA was the rate offered to dealers. Anyway, I decided to think the offer over and make a decision the next morning. The next morning, I emailed the salesman that I was declining the offer and noted my reasons why. I know the rep. read the email, because I received a read receipt", but never received as much as a thank you for the letting him know. So, I guess that the old Hendrick Philosophy of maintaining a good customer relationship ended a long time ago and now it's all about the sale and kiss off if you don't buy from them! More