Hendrick BMW

Marianna Rago was absolutely fantastic! First she was very kind to me, having experienced my engine light going on when I was traveling 200+ miles from home. She kept me informed and when my car had to very kind to me, having experienced my engine light going on when I was traveling 200+ miles from home. She kept me informed and when my car had to stay for parts she even arranged for a loaner! I thought it was going to take two days and it was done in one day. Your team exceeded my expectations! More

Jesse Walsh was wonderful. Admittedly, I am very particular and could be described as difficult by some, but this individual knocked it out of the park for me. He was genuinely attentive, knowledgea particular and could be described as difficult by some, but this individual knocked it out of the park for me. He was genuinely attentive, knowledgeable, and innately kind. Hendrick BMW needs to acknowledge his excellence. More

Service Advisor Rares Golea listened attentively as I described a myriad of simultaneous, often conflicting malfunction messages reported by the ECU. Shop personnel worked diligently to sort out which described a myriad of simultaneous, often conflicting malfunction messages reported by the ECU. Shop personnel worked diligently to sort out which malfunction message had the most prominent role and proceeded to replace a singular electromagnetic sensor which resolved all of malfunctions reported by the ECU More

Perfect from start to finish! Luca is just the best, always exceeds expectations! Juan Carlos is just a pleasure at pickup & delivery of the vehicle! always exceeds expectations! Juan Carlos is just a pleasure at pickup & delivery of the vehicle! More

Very professional top notch dealership. This is my fifth BMW, great cars great dealership,great service. My sales rep is Michael Dougan, I’ve bought two vehicles from Michael and he is excellent. fifth BMW, great cars great dealership,great service. My sales rep is Michael Dougan, I’ve bought two vehicles from Michael and he is excellent. More

Indifferent and not easy to reach- that is all I have to say . I hope in future to be able to use the S. Blvd location. say . I hope in future to be able to use the S. Blvd location. More

Saad is the best service Advisor ive had in my entire life, his customer service is always supreme, his extensive knowledge with BMW is superior ***and*** his transparency with me pertaining to my car/se life, his customer service is always supreme, his extensive knowledge with BMW is superior ***and*** his transparency with me pertaining to my car/servicing etc is valued and greatly appreciated... he is EXCELLENT!!! More

I’m pleased to express our sincere appreciation for the outstanding support received from team Hendrix BMW Charlotte. I fell in love with the X5 after test driving one at a local dealer in Norfolk, VA. But outstanding support received from team Hendrix BMW Charlotte. I fell in love with the X5 after test driving one at a local dealer in Norfolk, VA. But we did not receive much attention after we expressed our interest in purchasing one to my specifications. In this crazy year of COVID-19, dealers have limited choices in stock and production of 2021 vehicles are backlogged. Luckily for us our local Hendrix Chevrolet Norfolk dealer steered us to Cam Warren at Hendrix BMW Charlotte. Cam is the absolute best! He assisted me with all the details putting together my X5 specifications. Cam was thoughtful, courteous, patient, knowledgeable, and honest. Within 30 days my custom BMW X5 was delivered to our Virginia Beach residence driveway by Hendrix BMW Charlotte team member Shawn Kollmer. Mike Weldon had the finance and order package ready to go. After a five hour drive Shawn took three hours of his time helping me understand and set up all the comfort and convenience features and the sophisticated electronics associated with this truly beautiful vehicle. Team Hendrix BMW Charlotte could not have selected a better person to deliver the vehicle. Shawn is an absolute wizard! His knowledge and patience was greatly appreciated. Also, thank you Ryan Armstrong for your part in assisting Cam. I’m so happy we discovered Team Hendrix BMW Charlotte! They could teach a course on customer appreciation. Thank you so much! Gina & Tom Wright More

Great experience Saturday with sales Taylor Morrison, Jim Story, Jim the finance guy. They definitely helped me with my trade and buying my used BMW. Jim Story, Jim the finance guy. They definitely helped me with my trade and buying my used BMW. More