Hendrick BMW
Charlotte, NC
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Overall outstanding experience. Joe P. was incredibly helpful and personable throughout the entire process. The rest of the team was efficient and excellent as well. helpful and personable throughout the entire process. The rest of the team was efficient and excellent as well. More
It was a pleasure working with Ryan Armstrong who stepped in and made the purchase of my 2021 X5 absolutely effortless. Ryan was professional, friendly, attentive, and extremely helpful in securing the vehi in and made the purchase of my 2021 X5 absolutely effortless. Ryan was professional, friendly, attentive, and extremely helpful in securing the vehicle for me. He went above and beyond to ensure that I was happy! Thank you so much! More
This was my first time working with Ryan Armstrong with the purchase of my 2021 X5. I have been a Hendrick BMW customer for over 16 years and this was the 6th X5 I have leased or purchased. This particular the purchase of my 2021 X5. I have been a Hendrick BMW customer for over 16 years and this was the 6th X5 I have leased or purchased. This particular deal was a little bit complicated due to switching from ownership to a lease (and from my husband’s name to mine) so there were a lot of small details that needed attention. Ryan didn’t miss a beat and was meticulous in every aspect from start to finish. It was an absolute pleasure working with him which is consistent with the superior customer service that I have always received at Hendrick BMW. More
End to end experience was efficient and professional. Trade-in value on my 2013 vehicle was fair and new car lease met expectations. Prior experience at this dealer for Sales and service has always been Trade-in value on my 2013 vehicle was fair and new car lease met expectations. Prior experience at this dealer for Sales and service has always been excellent. More
From the start when ordering the 540i xdrive to the delivery and orientation the service was absolutely outstanding.The entire experience was outstanding and flawless delivery and orientation the service was absolutely outstanding.The entire experience was outstanding and flawless More
Car notified me I was coming due for service. Following day my service rep (John Kemp) reached out about scheduling a convenient date/time. I brought my car in and with the promised time it was completed. day my service rep (John Kemp) reached out about scheduling a convenient date/time. I brought my car in and with the promised time it was completed. More
Taylor Morrison is an excellent sales person, she helped me choose a BMW 330e, which I now can't believe I have not bought this BMW earlier, I love it. Great service and an excellent trade in and sale. Hend me choose a BMW 330e, which I now can't believe I have not bought this BMW earlier, I love it. Great service and an excellent trade in and sale. Hendrick Certified BMW was an excellent experience and I would recommend to anyone. Thanks. More
It was pleasure working with Ryan Wagner! He was very patient, had great product knowledge and all around fun to talk with. Keep up the great job stud!👍🏾 patient, had great product knowledge and all around fun to talk with. Keep up the great job stud!👍🏾 More
Courteous, fast & non pressured service. Received quickly. Processes. Loved to video inspection. Work completed. Vehicle was returned clean & complete. The courtesy car wash and vacuum is an excellen quickly. Processes. Loved to video inspection. Work completed. Vehicle was returned clean & complete. The courtesy car wash and vacuum is an excellent perk. More