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Hendrick BMW
Charlotte, NC
654 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 654 reviews
September 12, 2025
I had just recently purchased a 2013 M5. The check engine light came on with a "Drive Train Malfunction" warning. I became very concerned that it could be something catastrophic and expensiv The check engine light came on with a "Drive Train Malfunction" warning. I became very concerned that it could be something catastrophic and expensive—the dealer we purchased from suggested taking it to Hendrick BMW. From the moment I arrived, I was greeted and quickly introduced to my Service Advisor, Devin Vargo. Devin was very polite and asked what was going on. He created a work order and asked if we had any questions. He was very thorough and also reassured us that they have the best team and equipment. I left feeling more confident, and within 20 minutes, I received a text with a video of the mechanic doing a walk-around inspection. This is a first for me, and I was very impressed! I then received another text explaining what they found wrong with my vehicle and the cost of the repair. I approved, and roughly an hour went by, and I received another text stating my vehicle service was complete. On my way there, I received a text with a link to pre-pay. It was so easy and quick, I did it at a stoplight. Best experience I have ever had with any service work. I am so glad I took my vehicle to Hendrick BMW! Devin is an outstanding representative for your company! More
by Tommy Barrett
Employees Worked With
Devin Varga
September 10, 2025
I’ve had the pleasure of working with Jeff Shinn at Hendrick BMW Charlotte for years, and I can’t recommend him enough. Jeff has supported my family and me through multiple car purchases across differe Hendrick BMW Charlotte for years, and I can’t recommend him enough. Jeff has supported my family and me through multiple car purchases across different life stages, always going above and beyond to make sure we were completely happy with our choice. Most recently, Jeff helped me find my dream car—he made the trade-in process effortless, secured unbeatable finance terms, and ensured every detail was handled smoothly. Jeff’s deep knowledge, friendly approach, and hilarious personality make the entire experience enjoyable and stress-free. With over 30 years of experience selling cars at Hendrick BMW on Independence, Jeff is truly the best in the business. If you’re in the market for a BMW, do yourself a favor and give him a call—you won’t regret it! More
by Catesn4
Employees Worked With
Jeff Shinn
September 09, 2025
Donovan Joseph was exceptional in his service of us. He made the experience enjoyable and was so patient in making sure we would have a great experience He made the experience enjoyable and was so patient in making sure we would have a great experience More
by Rick.calloway
Employees Worked With
Donovan Joseph
September 06, 2025
Very professional and knowledgeable person at this dealership. Mr. Edward Mills made me feel relaxed and appreciated. The whole staff was very pleasant and helpful. Mr. Mills is an asset to the deal dealership. Mr. Edward Mills made me feel relaxed and appreciated. The whole staff was very pleasant and helpful. Mr. Mills is an asset to the dealership. The Dealership was very clean and the cars for sale that were inside were beautifully displayed. Thank you for the best experience I have ever had while purchasing a vehicle. More
by Hoped
Employees Worked With
Mr. Edward Mills
September 04, 2025
Every Hendrick employee in interacted with from test drive to closing was great. Special recognition goes to Jacob, my sales rep. He was easy to work with every step of the way. He had outstanding kn drive to closing was great. Special recognition goes to Jacob, my sales rep. He was easy to work with every step of the way. He had outstanding knowledge about the vehicle I was considering and answered all my questions thoroughly. Would recommend him to anyone looking to purchase a BMW from Hendrick. More
by tenjr
Employees Worked With
Jacob Woods
September 04, 2025
Easiest buying process EVER. I did not expect to drive away in my dream car today but I AM!! The experience here has been the smoothest car buying event ever. I'm speechless. Edw I did not expect to drive away in my dream car today but I AM!! The experience here has been the smoothest car buying event ever. I'm speechless. Edward Mills made the whole process so easy. 10/10 HIGHLY RECOMMEND!! More
by rebeccaray31
Employees Worked With
Edward Mills
