Hendrick BMW
Charlotte, NC
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I have been a customer for about 4 years at Hendrick B. MW independence and Mariano Rago is my adviser. She has been fantastic. We have had to go through several things fixing my car, but I cannot imagine MW independence and Mariano Rago is my adviser. She has been fantastic. We have had to go through several things fixing my car, but I cannot imagine a better person to help me with my problems. Also. Big thanks to luca for his help More
MARIANA RAGO IS THE BEST HANDS DOWN! SHE HAS BEEN MY SERVICE ADVISOR FOR THE PAST 5 YEARS AND I JUST ABSOLUTELY ADORE HER. HER CUSTOMER SERVICE IS IMPECCABLE. I HIGHLY RECOMMEND HER TO A SHE HAS BEEN MY SERVICE ADVISOR FOR THE PAST 5 YEARS AND I JUST ABSOLUTELY ADORE HER. HER CUSTOMER SERVICE IS IMPECCABLE. I HIGHLY RECOMMEND HER TO ANYONE GETTING SERVICE AT HENDRICKS BMW ON INDEPENDENCE. More
I had a great experience at Hendrick and Jeff Shinn helped me trade in my current car and purchase a 2024 crosstrek that he helped bring over from another store which was a really good find. He was sup helped me trade in my current car and purchase a 2024 crosstrek that he helped bring over from another store which was a really good find. He was super helpful and friendly and made the wole process really easy. Highly recommend. More
Jeff Shinn searched for several males and models, brought an X3 from another location for me to drive and ultimately got me into a used 840i. Over the month leading up to my purchase he regularly checked in an X3 from another location for me to drive and ultimately got me into a used 840i. Over the month leading up to my purchase he regularly checked in with ideas. When it came time to test drive we tried numerous models which he patiently helped make possible, explaining the unique benefits and differences of each. The final sales process was without pressure and the deal was very fair. The finance team did a great job getting the price and financing to a great place. I recommend Jeff and the Hendrick team of you're in the market for a used BMW. More
I have the best service rep (Saad Mubarak) at BMW ever! I have been taking my X5 to get serviced at BMW ever since I got my car 4 years ago and every time I'm treated like I am a VIP. Saad is very attenti I have been taking my X5 to get serviced at BMW ever since I got my car 4 years ago and every time I'm treated like I am a VIP. Saad is very attentive and accommodating because my busy work schedule. He does not sell services I don't need and makes recommendations of services I need based on the inspections report. As a woman, that is very important aspect of a true service rep. Thanks so much Saad for always taking care of me/my car whenever it needs service. You make everything easy for me and my busy work schedule. More
Spread the word! I highly recommend Stephen in sales and John Paul in service. My family recently thought about upgrading our vehicle and wanted to explore the new BM I highly recommend Stephen in sales and John Paul in service. My family recently thought about upgrading our vehicle and wanted to explore the new BMWs.....I can honestly say this is the first time I've left a review without actually purchasing a product!! Stephen sat with us and listened to our wants, showed us options we never even knew about or would have considered, and really opened our eyes to what he said "makes Hendrick BMW special." It is clear he appreciated his team and co-workers as seen while taking us for a tour through the service area and that is where we met John Paul. After seeing them in action, we know where we're getting our next vehicle. Please go see them! More