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Hendrick BMW

Charlotte, NC

4.8
589 Reviews

6950 E Independence Blvd

Charlotte, NC

28227

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Showing 589 reviews

November 07, 2024

I have been a customer for about 4 years at Hendrick B. MW independence and Mariano Rago is my adviser. She has been fantastic. We have had to go through several things fixing my car, but I cannot imagine More

by Thabershaw45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariana rago
Nov 10, 2024 -

Hendrick BMW responded

Thabershaw45, we are so happy to read such a great review about the Hendrick BMW team. Please don't hesitate to reach out to us if there's anything more we can do!

October 25, 2024

Thank you Conor Coughlin our salesman at Hendrick BMW. Philip Allen (finance) and the entire team work great together. I love my new car! More

by MLChoate
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Conor Coughlin
Oct 29, 2024 -

Hendrick BMW responded

Mlchoate, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 07, 2024

MARIANA RAGO IS THE BEST HANDS DOWN! SHE HAS BEEN MY SERVICE ADVISOR FOR THE PAST 5 YEARS AND I JUST ABSOLUTELY ADORE HER. HER CUSTOMER SERVICE IS IMPECCABLE. I HIGHLY RECOMMEND HER TO A More

by Belinda Fryar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MARIANA RAGO
Oct 10, 2024 -

Hendrick BMW responded

Belinda, Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

October 05, 2024

This is my second time working with, Jeff Shinn. He’s fantastic and got me the car of my dreams. More

by Montana.Greyerbiehl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Shinn
Oct 09, 2024 -

Hendrick BMW responded

Montana, we are so happy to read such a great review about Hendrick BMW and Jeff. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick BMW!

September 30, 2024

I had a great experience at Hendrick and Jeff Shinn helped me trade in my current car and purchase a 2024 crosstrek that he helped bring over from another store which was a really good find. He was sup More

by Reid Sigmon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Shinn
Oct 05, 2024 -

Hendrick BMW responded

Reid Sigmon, we are so happy to read such a great review about Hendrick BMW! We are always more than happy to assist you if anything else comes up. Take care!

September 30, 2024

Jeff Shinn searched for several males and models, brought an X3 from another location for me to drive and ultimately got me into a used 840i. Over the month leading up to my purchase he regularly checked in More

by C Wiseman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Shinn
Oct 05, 2024 -

Hendrick BMW responded

C Wiseman, we are so happy to read such a great review about Hendrick BMW! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 26, 2024

We had a great experience at Hendrick. They were very efficient with the buying process and super friendly. I highly recommend them! More

by gatrellb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Pirolo
Sep 29, 2024 -

Hendrick BMW responded

Thank you for taking the time to share your recent visit details with us. We appreciate the feedback, and would like to discuss it with you further. Please contact (Manager_Name & Phone) at your earliest convenience. Gatrellb, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick BMW.

September 26, 2024

Jose Tejeda provided me with Awesome Customer Service. I will be back to see you again! Thank You! More

by Youngwingstransit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Tejeda
Sep 29, 2024 -

Hendrick BMW responded

Youngwingstransit, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick BMW.

September 12, 2024

I have the best service rep (Saad Mubarak) at BMW ever! I have been taking my X5 to get serviced at BMW ever since I got my car 4 years ago and every time I'm treated like I am a VIP. Saad is very attenti More

by jdiacomp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saad Mubarak
Sep 21, 2024 -

Hendrick BMW responded

Hi Jdiacomp, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hendrick BMW!

September 10, 2024

Spread the word! I highly recommend Stephen in sales and John Paul in service. My family recently thought about upgrading our vehicle and wanted to explore the new BM More

by Trilaney
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Stephen, John Paul
Sep 21, 2024 -

Hendrick BMW responded

Trilaney, Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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