Hardy Family Ford

No record of internet appointment. Service adviser stated that internet appointment system doesn't work, appointments get lost all the time. Service area filthy. Customers ignored by employees. Women usin that internet appointment system doesn't work, appointments get lost all the time. Service area filthy. Customers ignored by employees. Women using business office as a nursery, inappropriate and unprofessional. Damaged my wheel nuts. Ringing phones never answered. Request to speak to service manager and told no, too busy. Total confusion in the service area, employees had no idea how to treat customers and take service orders. Truck was returned to me filthy and smelling of some chemical. Overall impression is that of a very disorganized poorly managed service dept staff. Several customers observed milling around, trying to find an employee to help them. No price estimate given prior to service and no explanation given when car is picked up. No effort made to protect upholstery and floor carpet from damage. Tires had uneven pressure, after rotation service. More

In April, went to Hardy and purchased a used GMC truck. I'm very happy with the price and for that matter my truck. What I am unhappy with is the following: The truck had recently been brought in so it h I'm very happy with the price and for that matter my truck. What I am unhappy with is the following: The truck had recently been brought in so it had not been through the inspection, cleaning and repair process. Our salesman told us that he would schedule for us to bring it back for said process, which he did. He also told us to note anything that we found and it would be repaired. They also told us that they would transfer the registration. A few days after the purchase, my wife returned the truck to the dealership for the repairs as well as cleaning. When she returned to pick it up, some of the repairs had not been done. She pointed out what was not done and had to wait for it to be finished. The truck never got cleaned. It got washed but the inside was never cleaned. The same stains and dirt were on the dash and floor. I'm a little disappointed that so little effort was made. As for the registration, 30 days later, when we had not received any notice, we went back and got "oh it's been busy so the registration transfer has not been done, here is another 30 day temp tag." 30 days after that we found out that we had to get new registration because the car we traded was in my wife's name and the truck was sold in my name. Nice job. I'm not taking it back for the interior to be detailed, I will do it myself so that it gets done this time! More

After driving a 1999 F-150 pickup for 12.5 years that I orginally purchased from Hardy Family Ford, I returned to the dealership and purchased a 2012 Edge form James Amos. James proved himself knowledgeabl orginally purchased from Hardy Family Ford, I returned to the dealership and purchased a 2012 Edge form James Amos. James proved himself knowledgeable of the car and was helpful and friendly through out the buying process. More

James and Jon both went above and beyond to insure that I got the exact vehicle I had been searching for. Their price was unbeatable and they delivered where all the other dealers lied to me to get me on the got the exact vehicle I had been searching for. Their price was unbeatable and they delivered where all the other dealers lied to me to get me on their lot and where very pushy or never approached me after being on their lot browsing for an hour. If you are looking to buy a vehicle, go to Hardy and ask for James, he's my salesman! Tye More

I have purchased five different vehicles at various types of dealerships and this was by far my best car buying experience ever. Tom was sincere, honest, straight-forward and very easy to deal with. I neve of dealerships and this was by far my best car buying experience ever. Tom was sincere, honest, straight-forward and very easy to deal with. I never felt pressured or uneasy about the entire process. The F&I manager was very straight-forward and easy to deal with as well. Will definitely recommend this dealership to others in the area. More

Overall the service was great. Everything that needed to be done was done...and the only reason I gave them 4/5 for overall experience is that it took longer than I expected. Though on the contrary, I rath be done was done...and the only reason I gave them 4/5 for overall experience is that it took longer than I expected. Though on the contrary, I rather them take their time and do it right than rush through the servicing and actually forgetting or damaging the vehicle. The facility was clean and they took good care of my vehicle. In fact, they updated my on board computer and it gave me more horsepower to my vehicle at no cost to me. They said Ford had updated the computer system and my vehicle had not been updated...so they are keeping me up to date...which I like. Thanks guys for doing a great job! More

I purchased my Edge from Hardy Family Ford in December of 2008 and have used them exclusively for service since. Jeff has always been very helpful and friendly. I would recommend Jeff and Hardy Ford to eve 2008 and have used them exclusively for service since. Jeff has always been very helpful and friendly. I would recommend Jeff and Hardy Ford to everyone. More

Jeff always provides excellent customer service. Usually I would dread taking my SUV in for service, but the people at Hardy make it an easy experience. I would dread taking my SUV in for service, but the people at Hardy make it an easy experience. More

I have purchased two new vehicles from Hardy and have had them as well as others exclusively serviced there. Jeff Almon has always been my service rep. He has treated me as a friend and a valued customer. them as well as others exclusively serviced there. Jeff Almon has always been my service rep. He has treated me as a friend and a valued customer. I would like to recomend to everyone. More

I had an excellect experience wit the Hardy Ford Service Department. I need a new transmission for my Lexus RX300. Jeff Almon in the service department worked to get me a remanufactured transmission. He Department. I need a new transmission for my Lexus RX300. Jeff Almon in the service department worked to get me a remanufactured transmission. He was courteous, preofessional and kept me informed as the work progressed. I also saved money on the work (I had previously been quoted by a local Toyota service deparment for the same work). The work also came with a better and longer period warranty that the Toyota dealer offered. Very pleasent experience, would not hesitate to recommend to others - Jeff was great! More