Hardin Honda

My Honda Accord would run at night, and be dead in the morning. The dash message per the owner's manual indicated it might be related to my air bag, and since I had had multiple factory recalls regarding morning. The dash message per the owner's manual indicated it might be related to my air bag, and since I had had multiple factory recalls regarding same, I brought it to Hardin Honda ... they had my vehicle for ONE MONTH, going from being told I simply needed an alternator, to then a new battery ... to a new computer part ... AND FINALLY BEING TOLD THEY HAD NO IDEA WHAT WAS WRONG WITH MY CAR. During this one month, I kept getting the feeling they were attempting to talk me into purchasing the loner they gave me after one week. (WARNING: CHECK ALL LONERS FOR DAMAGE ... THEY GAVE ME ONE WITH DAMAGE AND DID NOT NOTE IT ON THE PAPERWORK; I HAD TO BRING IT TO THEIR ATTENTION BEFORE TAKING CUSTODY; I HAVE NO DOUBT THEY WOULD HAVE HAD ME OWN THAT DAMAGE!). Once when I had not heard anything on the status of my car, they left me sitting on hold for over one hour, as I drove back from seeing patients in L.A., and when I finally left my one phone still on hold, and called them from another phone, I was told the repair department had all gone home!!!!! When I brought this to the repair manager's attention, I was merely told I should have never stayed on hold that long ----- I SHOULD HAVE HUNG UP AND CALLED BACK!!! FINALLY, after said one month, after being given a bill for over $3,000, I got my car back. HOWEVER ... my FINAL important warning: I STRONGLY advise you video record every single item working within your vehicle before handing it over to this establishment BECAUSE when I received my vehicle back, MULTIPLE items were no longer working including my sun roof, my two back windows, the lights on my dash, and my dome light; AND NOT TO FORGET my security remote device. I discovered this within 30 minutes of leaving the dealership and arriving home! When they said they did NOTHING to break those items on my vehicle (IMPLYING I WAS LYING), I filed a claim with the BBB and after an investigation, I was told Hardin Honda was issued a one and one-half page full of violations. They STILL REFUSED to take responsibility for all the items that they SOMEHOW ceased to have working on my vehicle while in their one month of custody. I had to pay over $700 for another mechanic to fix all those items Hardin Honda "TOUCHED" and still have another approximately $600-800 it will cost to fix my car so my remote works again ... (JUST GOT A Yelp pop up saying **this review is looking pretty epic! Nice!** ... REALLY???!!!!) Anyway ... I am a C.N.A., working in the medical community for almost 30 years ... I have made it a point to attempt to protect my family, friends, and all I work within the medical community with my experience with this lying, rip-off and HORRID dealership. I GIVE THIS BUSINESS ZERO STARS!!!!!!!! P.S. Honda Corporate in Torrance IS USELESS! They have absolutely no care whatsoever in customer satisfaction! NONE! More

Dishonest business practices ! They pull the oldest trick in the book, the old bait n switch tact ! Their website shows a $2,538 Hardin Discount! & when you get there , they add They pull the oldest trick in the book, the old bait n switch tact ! Their website shows a $2,538 Hardin Discount! & when you get there , they add on $ for a GPS security system @ $1,499 & + some BS coating conditioning @ $999 = $2,498 , which ADDS BACK ON $2,498 & WIPES OUT THE SO CALLED $2,538 "HARDIN DISCOUNT " I even called before driving & confirmed the Price & Chuck said nothing of any add ons & come to find out they have a policy of not discussing the #'s over the phone ! More

I bought a 2019 Honda pilot but it had many malfunctions. they never fixed anything well because I would always have the same probably over and over again. Therefore I had to return it I lost o malfunctions. they never fixed anything well because I would always have the same probably over and over again. Therefore I had to return it I lost over 20k dollars and I had to buy a 2021 Honda Pilot. And results between after a month I bought the new Pilot there was many rust between the tire breaks around the wheel and they never did anything about it and the owner of the Honda I went too said it was normal. Never buy a car from there because they always provide false information and always have problems with fixing my car because I would always have too come back everything time when I had my old Pilot. More

bunch of CROOKS! AVOID THIS PLACE..they low ball you over the phone, texts and emails and when you go there ,the price will go up! 1495.00 in our case. obviously we walked out! we were warned about this plac the phone, texts and emails and when you go there ,the price will go up! 1495.00 in our case. obviously we walked out! we were warned about this place but I thought i could handle it!!! More

Do not let yourself get sucked into paying for Honda Care by those dishonorable finance guys. A lot of confusing guidebooks and paper work to get anything done. A nightmare if you want to cancel and get your by those dishonorable finance guys. A lot of confusing guidebooks and paper work to get anything done. A nightmare if you want to cancel and get your money back. More

Bait and switch with their ads, tried to push me into a lease at nearly three times the price, gave me nothing for my trade which I wish I had back or had sold myself. Then when trying to convert the lease lease at nearly three times the price, gave me nothing for my trade which I wish I had back or had sold myself. Then when trying to convert the lease to a purchase AHF said I had to talk to them and I told them where they can go. More

i have a current lease which is going to end on dec 2021 i received a buy back offer on my honda civic giving me 10% more than kbb and lowest value on kbb was $15500 plus 10% $17500 valance on current lea i received a buy back offer on my honda civic giving me 10% more than kbb and lowest value on kbb was $15500 plus 10% $17500 valance on current lease was 14200 after taking that leaving me with $3300 to move to another lease special i had received by mail which was a honda crv ex $199 a moth and $2088 due at lease plus tax license and fees i thought wrong getting the lowest trade in on my honda did not leave anything left i show them the offer received asking them about the 110% trade in value manager got out of the office saying that that was not going to happen getting 110% saying there is no way we can make a deal it was my second car that i lease here so i went to norm reeves honda they honored what i suppose to get from car max it was $443 more than what i was getting from Harding honda received better service there More

Went ready to buy pre qualified through my credit union, I was close to upgrading but the person that “helped” me kept trying to downgrade me for an easy sale. Along with that— they attract security feature I was close to upgrading but the person that “helped” me kept trying to downgrade me for an easy sale. Along with that— they attract security features that cost $1,300 on top of everything. After wasting my time the incompetent “manager” tells me that the security feature is not removable and you cannot finance outside of Honda until 3 month later and there is a $90 fee to refinance. Shady work ethics all around I read the reviews and took a chance. Don’t make the same mistake. The salesman told me straight up that they put low prices online to get people there— and they fail to mention the secluded financing with fees and the extra security device they attach that “cannot be removed.” More

Summary: This place has gone downhill, go to a different Honda dealer. Sales: 0/5 Service: 0/5 Financial: 1/5 ---------------------------------------------------------------------- Explanation: Honda dealer. Sales: 0/5 Service: 0/5 Financial: 1/5 ---------------------------------------------------------------------- Explanation: My last lease on 2017 EX-L Honda Odyssey, which I also got from Hardin Honda back in 2017, was up during COVID, so I ended up having to come in and get a new lease. I already did my research and knew what my price point and new lease would be, so I thought I would be in and out within a couple hours... Nope, with COVID and people dragging feet as per usual, the whole ordeal took 4 hours. I saw a promo online a while back for a 2020 EX-L Honda Pilot for 3299 + 279/mo (FWD) or 299/mo (AWD) excluding tax/title/license for existing Honda owners. The salesmen here will try to scam you. I was "offered" 3000 down and $487/mo for the FWD. I told them that that was a joke. Even compared to my last lease, that was bogus. So after maybe an hour or 2 of ridiculous price haggling, we verbally "agreed" on 3250 and 35 payments of 286/mo. I wait around due to the COVID restrictions for about 30-45 minutes before getting called into wrapping up the paperwork. I go in and surprise surprise... they bumped up the payments on the paperwork to 290/mo. In the long run, it's less than $200, but on principal, you DON'T change the price you "agreed upon". I was pretty much ready to leave, but ended up getting the lease for $3250 + 300/mo (incl. tax/title/license). ---------------------------------------------------------------------- Fast forward a couple weeks, I noticed a huge scratch on the center passenger window that looked to be a manufacturing defect. I didn't catch it because the damage was on the inside and looked like a water stain from the outside, so I tried to book an appointment to have it checked out. I called, they said that I didn't have to book an appointment, and so I dropped by on Monday. I went to the service department, they said to check with Sales who sold the vehicle to me and I eventually got to the Internet Salesman, Matthew, and he said he would take care of me. We inspected it and he speculated it might've been missing some coat or something, so he'd call the window guy to swing by and fix up my vehicle. Feeling reassured they got this, I left only to be notified about 15 minutes later to come back to talk to the service department AGAIN. So I drove back and the service center took some pictures and said they'd contact me on Tuesday. That was 2 weeks ago and I still haven't heard back from them. They don't even provide updates unless you ask for it! ---------------------------------------------------------------------- Thoughts: As a lifelong fan of Hondas over Toyotas, I can strongly say Hardin Honda will change your mind. I am absolutely horrified at the level of service, honesty, and responsibility that this place offers. This place definitely went downhill since my previous lease 3 years ago. Next time I'm looking for a car, you can be sure I'm DEFINITELY not going to Hardin Honda to buy a Honda. More

be careful with these finance guys on Sept 1, 2019, i got a honda here. i was told by Angel (salesman) that Hardin honda can beat the price from Westminster honda world if i buy from t on Sept 1, 2019, i got a honda here. i was told by Angel (salesman) that Hardin honda can beat the price from Westminster honda world if i buy from them. they made me waited for 2 hours. however, at the end they COULD NOT beat it, they can only match it, but gave even me a HIGHER APR!! (4.5%vs 3.9%). i did not want to buy it, but carlos pozos (finance guy) says he can added me the "loyal customer list" for some free oil change, and told me to come back next week after i can get a lower rate from my bank, then he will honor that rate. i didn't want to go to another dealer because i waited too long here already, plus i have very good credit score and always get a better rate. So i did, and i came back 2 times in one week, he was not there,i called everyday for 1 week, no call back. i met with another finance person,and was told to bring in a cashier check. but when i finally got carlos on the phone, he says he can not honor that rate because he already have Honda finance me ( 4.5% vs 3.14% from my bank). he acts as he doesn't want to deal with me and NEVER EVER call me back again. i talked to John in finance, and he was very rude to me, basically told me that i'm at fault coz i didn't read the policy . this guy even HANG UP on me while i was waiting. im a long time Honda costumer ,and very very disappointed. these guys straight out lied to me and hide from me. i even plan to buy a honda pilot in November for my business, and i dont think it will happen. i hope someone with some sense reach out to me and fix this!! coz i have called every day this week as well and still no one calls back!! More