Hanania Subaru of Orange Park

Deceptive sales practices disguised as "Hanania Family Plan" and using a 3rd party to take care of the title & tag transfers so they can charge even more than what the state charges.. Pure dealer profit! Plan" and using a 3rd party to take care of the title & tag transfers so they can charge even more than what the state charges.. Pure dealer profit! Never again!! More

I had my vehicle serviced on May 21, 2022. Routine stuff. I was greeted by a guy named Lou. I told what I needed for this visit. After going inside to do the paperwork, Lou showed me this Routine stuff. I was greeted by a guy named Lou. I told what I needed for this visit. After going inside to do the paperwork, Lou showed me this homemade chart. The chart had some things that my vehicle did not need at all. So, I asked him where did this come from? He stated the service manager. It looked like something that was created to up sale customers. After this conversation was over, I had to show Lou my maintenance schedule book for him to figure out how to charge me for the service. This chart thing is not good sales manager. You need to rethink what you are doing. My service was 61 dollars. You tried to charge me 289 dollars NOT GOOD. More

We were in the market for a SUV and decided on the 22 Crosstrek Limited in part on price and resale value as well as reliability. We gave two dealers a opportunity to earn our business and Thomas Batie o Crosstrek Limited in part on price and resale value as well as reliability. We gave two dealers a opportunity to earn our business and Thomas Batie our sales rep went to above and beyond for us to beat the other deal by $750.00. We are from N Fl and I flew dwn to take delivery and Thomas was on time to pick me up at the airport and get back to the dealership for me to take delivery. We ran into a issue as there was a small ding and scratch that took place while detailing the car for delivery and thank goodness we came up with a solution to fix the issue. I met with Sean Kelley the General Sales Mgr and along with Thomas they put me in a loaner to drive home as I live 3 hrs from the dealership so they could put it in their body shop to fix the issues and would then drive the vehicle to me when completed to deliver and swap out the loaner. They executed the plan flawlessly and delivered it fixed to factory specs. I cant thank Thomas and Sean enough they were AWESOME!!! We name all our cars and our SUV daughter Scarlett is home and a part of the family her color is pure RED lol. We will give these gentlemen an opportunity to earn our business in any future auto needs as well as referring family/friends as well... More

My husband and I just bought a new 2022 Subaru crosstrek which we absolutely love. It took several weeks to get shipped here and they kept me informed every step of the way. A big shout out to Matt Toney an which we absolutely love. It took several weeks to get shipped here and they kept me informed every step of the way. A big shout out to Matt Toney and Mitchell Jackson my 2 salesmen as well as Justin one of the managers and Bob in finance. I had a very pleasant experience at this dealership. They were very knowledgeable and friendly and make you feel welcome. They got me the deal I wanted at a price I was comfortable with and even threw in some added accessories for me. I never felt pressured like I had at dealerships in the past. I would highly recommend this dealership. More

I want to Thank, Sean Kelly, Brian and Bob from finance, for All there tireless work in being able to get us both new cars. I want to give them All A 5⭐⭐⭐⭐⭐ rating. They deserve it! for All there tireless work in being able to get us both new cars. I want to give them All A 5⭐⭐⭐⭐⭐ rating. They deserve it! More

Had a fantastic experience with the team here. Wanted to specifically mention Brian McWhite our sales rep. He was great! Really gave us all of his time and attention. He was very knowledgeable abo Wanted to specifically mention Brian McWhite our sales rep. He was great! Really gave us all of his time and attention. He was very knowledgeable about the vehicle we were looking at and was more than willing to share it all. He took his time with us and wasn’t the least bit pushy. He was also very easy to reach during my hectic schedule. I also wanted to shout out to Sean Kelly the Sales Manager. He did a great job of working with me on the numbers and financing of my vehicle. Working with these individuals made it feel like they weren’t there to make money or sell me a car but rather just to help me get where I wanted to be. Thank you both. More

I bought a 2018 Subaru Crosstrek in November of 2021 from Hanania SubaruofOrangePark. This was by far the worst experience I've ever had in a dealership. Several employees got involved throughout the process Hanania SubaruofOrangePark. This was by far the worst experience I've ever had in a dealership. Several employees got involved throughout the process. They were aware I'd recently suffered from a concussion and loss of sight in one eye. My transportation to the dealership an hr from home had to leave so poor decisions occurred. I felt like prey to a pack of wild dogs. After recovering my sight I saw dents, scratches all over the vehicle, missing cargo cover, and no rear passenger headrest in place. After contacting Hanania I was told by the manager the previous owner brought in the missing headrest and cargo cover. The day I stopped in, these items had been "thrown away". After informing them I was on my way to trade in this Crosstrek 3 employees asked the same question 5 to 6 different tmes, "which dealer". An hour later I'm walking to my car and once again I get stopped by the manager & some other office guy. "How can we fix this?" My response? "You can't". I highly recommend anyone who's handicapped or vulnerable... do NOT go to Hanania alone or with your wallet. More

My elderly father went in to this dealership to buy a Forrester from them. They talked him into leaving a $500 non-refundable deposit for a TERRIBLE deal. I KNOW my dad was clear about his needs, but the Forrester from them. They talked him into leaving a $500 non-refundable deposit for a TERRIBLE deal. I KNOW my dad was clear about his needs, but they tried to sell him something WELL out of his needs. They even added a super bloated package and charged double the factory price for a trailer hitch. I called them and tried to get an OTD quote for a more appropriate vehicle. I clearly stated that I did not want the bloated "Hanania Promise" package... they STILL added a $600 package. Even with an extended warranty, the dealership across town gave a better deal with way more amenities than the crappy one they gave to my father. I called to see if I could get a price match and heard nothing back. My parents are on a fixed income, and I am super pissed about the $500 they lost to these folks. What a way to treat elderly veterans. THANK GOD I CAME HOME. Seriously, what the heck, Hanania? More

We bought a 2015 Forester from this dealership in June and had a good experience and sweet salesgirl Chloe. Our mechanic graciously said he would look the car over for us after we bought to see if he saw and had a good experience and sweet salesgirl Chloe. Our mechanic graciously said he would look the car over for us after we bought to see if he saw any potential problems. With the car up on the racks, he showed me that the struts were leaking and the rotors were going to need to be replaced soon! The whole underside was coated with clay, as the previous owners had evidently lived on a clay road and so worn out the struts… and the dealership sold the car to us like this! We had to pay $1700 to get the struts replaced. Haven’t gotten the rotors replaced yet so not sure how much that is going to cost us. Two weeks ago the window on the driver’s side went out and that will cost us $500 to fix, then last week the AC quit working so we will have to get that repaired! We are very disappointed in this car! I know some things cannot be predicted but surely someone could’ve checked the rotors and the struts! We paid $16,000 for this car and now we are having to put a lot more money into it to get it fixed. We could not with a clear conscience recommend this dealership to others. More

Super! Dominic Cutillo is a definite asset to your company. This guy didn’t leave anything undone. Quick response to questions and made sure I received all the details on the Tacoma. From pictures to company. This guy didn’t leave anything undone. Quick response to questions and made sure I received all the details on the Tacoma. From pictures to videos and contact to make sure of a smooth process. His work was to the point where I bought this vehicle without being able to see it personally. This company has got a true salesman and up the chain who helped put this deal together. Thank you guys for making this a smooth transition More