Hanania Subaru of Orange Park

Had a fantastic experience with the team here. Wanted to specifically mention Brian McWhite our sales rep. He was great! Really gave us all of his time and attention. He was very knowledgeable abo Wanted to specifically mention Brian McWhite our sales rep. He was great! Really gave us all of his time and attention. He was very knowledgeable about the vehicle we were looking at and was more than willing to share it all. He took his time with us and wasn’t the least bit pushy. He was also very easy to reach during my hectic schedule. I also wanted to shout out to Sean Kelly the Sales Manager. He did a great job of working with me on the numbers and financing of my vehicle. Working with these individuals made it feel like they weren’t there to make money or sell me a car but rather just to help me get where I wanted to be. Thank you both. More

I bought a 2018 Subaru Crosstrek in November of 2021 from Hanania SubaruofOrangePark. This was by far the worst experience I've ever had in a dealership. Several employees got involved throughout the process Hanania SubaruofOrangePark. This was by far the worst experience I've ever had in a dealership. Several employees got involved throughout the process. They were aware I'd recently suffered from a concussion and loss of sight in one eye. My transportation to the dealership an hr from home had to leave so poor decisions occurred. I felt like prey to a pack of wild dogs. After recovering my sight I saw dents, scratches all over the vehicle, missing cargo cover, and no rear passenger headrest in place. After contacting Hanania I was told by the manager the previous owner brought in the missing headrest and cargo cover. The day I stopped in, these items had been "thrown away". After informing them I was on my way to trade in this Crosstrek 3 employees asked the same question 5 to 6 different tmes, "which dealer". An hour later I'm walking to my car and once again I get stopped by the manager & some other office guy. "How can we fix this?" My response? "You can't". I highly recommend anyone who's handicapped or vulnerable... do NOT go to Hanania alone or with your wallet. More

My elderly father went in to this dealership to buy a Forrester from them. They talked him into leaving a $500 non-refundable deposit for a TERRIBLE deal. I KNOW my dad was clear about his needs, but the Forrester from them. They talked him into leaving a $500 non-refundable deposit for a TERRIBLE deal. I KNOW my dad was clear about his needs, but they tried to sell him something WELL out of his needs. They even added a super bloated package and charged double the factory price for a trailer hitch. I called them and tried to get an OTD quote for a more appropriate vehicle. I clearly stated that I did not want the bloated "Hanania Promise" package... they STILL added a $600 package. Even with an extended warranty, the dealership across town gave a better deal with way more amenities than the crappy one they gave to my father. I called to see if I could get a price match and heard nothing back. My parents are on a fixed income, and I am super pissed about the $500 they lost to these folks. What a way to treat elderly veterans. THANK GOD I CAME HOME. Seriously, what the heck, Hanania? More

We bought a 2015 Forester from this dealership in June and had a good experience and sweet salesgirl Chloe. Our mechanic graciously said he would look the car over for us after we bought to see if he saw and had a good experience and sweet salesgirl Chloe. Our mechanic graciously said he would look the car over for us after we bought to see if he saw any potential problems. With the car up on the racks, he showed me that the struts were leaking and the rotors were going to need to be replaced soon! The whole underside was coated with clay, as the previous owners had evidently lived on a clay road and so worn out the struts… and the dealership sold the car to us like this! We had to pay $1700 to get the struts replaced. Haven’t gotten the rotors replaced yet so not sure how much that is going to cost us. Two weeks ago the window on the driver’s side went out and that will cost us $500 to fix, then last week the AC quit working so we will have to get that repaired! We are very disappointed in this car! I know some things cannot be predicted but surely someone could’ve checked the rotors and the struts! We paid $16,000 for this car and now we are having to put a lot more money into it to get it fixed. We could not with a clear conscience recommend this dealership to others. More

Super! Dominic Cutillo is a definite asset to your company. This guy didn’t leave anything undone. Quick response to questions and made sure I received all the details on the Tacoma. From pictures to company. This guy didn’t leave anything undone. Quick response to questions and made sure I received all the details on the Tacoma. From pictures to videos and contact to make sure of a smooth process. His work was to the point where I bought this vehicle without being able to see it personally. This company has got a true salesman and up the chain who helped put this deal together. Thank you guys for making this a smooth transition More

Ashely Steadman and Andrew Newisiacheny are the best people in the automobile dealership industry. They made the impossible possible for me. Saturday, July 17, 2021 I drove off with a beautiful, gorgeo people in the automobile dealership industry. They made the impossible possible for me. Saturday, July 17, 2021 I drove off with a beautiful, gorgeous Subaru Forester Premium from Hanania Subaru of Orange Park Orange Park FL. This was right in the dead center of severe new car shortage when the car automobile sales skyrocketed immediately after COVID-19. I had searched for this particular vehicle in six states Florida, North Carolina, Georgia, South Carolina, Alabama, Tennessee and no one, absolutely no one had this vehicle for several months. Ashley Steadman and Andrew Neswiacheny stood by me for almost 60 days literally. They just kept searching for the perfect car at the best possible price. Each time they'll have a car ready and before I could even make a deposit on it; it will be sold but finally they made it happen. It was literally a quadruple marathon of text messages and emails between the three of us back and forth sometimes tons of text messages on a single day. They gave me the deal of a lifetime and they really, really, really worked extremely hard to make the deal happen and find the perfect vehicle. I have dealt with so many car dealers and I've never once ever even heard of a car dealer much less dealt with one who is so extremely conscientious, customer centric and determined to please the customers and find them the best possible deal at the best possible price. Do not go anywhere else to buy a car. Talk to Ashley Stedman and Andrew Neswiacheny at Subaru of Orange Park FL. Ashley Stedman and Andrew Neswiacheny are so amazing that I sincerely hope and pray that they open their own dealership one day. Thank you so very much Ashley and Andrew. You guys are absolutely the best in the industry. More

I purchase a car from Subaru of Orange Park on 20-March-2021 and still do not have my Georgia Tags. I purchased a car from Coggins Chevrolet at the Avenues on 17-April-2021 and received my Georgia 20-March-2021 and still do not have my Georgia Tags. I purchased a car from Coggins Chevrolet at the Avenues on 17-April-2021 and received my Georgia tags 27-May-2021. I check the status of the registration on the Georgia Motor Vehicle Department website using the VIN and for the vehicle I purchased from them it said "We could not find your vehicle". When I put the VIN in for the vehicle I purchased from Coggins, it said "Registration active since: 11-May-2021" which is less than a month. The service I am receiving from your company has been very unsatisfactory and it took over a month before you sent the information to Georgia DMV by the screenshot Justin Mckittrick sent me and it did not take them that long to cash my check. More

They made so easy and pleasant to buy my new vehicle. Adam was the best. Recommend him and this dealership to everyone. Will return in the future. Adam was the best. Recommend him and this dealership to everyone. Will return in the future. More

DO NOT PUT A DEPOSIT ON A CAR BECAUSE THEY WILL NOT REFUND IT IF FOR ANY REASON YOU DO NOT BUY THE CAR. I LEARNED THE HARD WAY. DO NOT GIVE THEM ANY MONEY UNTIL YOU ARE PHYSICALLY THERE AND READY TO REFUND IT IF FOR ANY REASON YOU DO NOT BUY THE CAR. I LEARNED THE HARD WAY. DO NOT GIVE THEM ANY MONEY UNTIL YOU ARE PHYSICALLY THERE AND READY TO TAKE OWNERSHIP. Chris Thompson is who took $500 from me and wouldn't return it. More