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Hanania Subaru of Orange Park
Jacksonville, FL
273 Reviews
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273 Reviews of Hanania Subaru of Orange Park
January 13, 2022
I bought a 2018 Subaru Crosstrek in November of 2021 from Hanania SubaruofOrangePark. This was by far the worst experience I've ever had in a dealership. Several employees got involved throughout the process Hanania SubaruofOrangePark. This was by far the worst experience I've ever had in a dealership. Several employees got involved throughout the process. They were aware I'd recently suffered from a concussion and loss of sight in one eye. My transportation to the dealership an hr from home had to leave so poor decisions occurred. I felt like prey to a pack of wild dogs. After recovering my sight I saw dents, scratches all over the vehicle, missing cargo cover, and no rear passenger headrest in place. After contacting Hanania I was told by the manager the previous owner brought in the missing headrest and cargo cover. The day I stopped in, these items had been "thrown away". After informing them I was on my way to trade in this Crosstrek 3 employees asked the same question 5 to 6 different tmes, "which dealer". An hour later I'm walking to my car and once again I get stopped by the manager & some other office guy. "How can we fix this?" My response? "You can't". I highly recommend anyone who's handicapped or vulnerable... do NOT go to Hanania alone or with your wallet. More
by Janet C
Employees Worked With
Shawn, Bob D'Amelio, Domonique Cox-Steer, Charles Smith, Eric Butler, Ali Ansari
January 12, 2022
My elderly father went in to this dealership to buy a Forrester from them. They talked him into leaving a $500 non-refundable deposit for a TERRIBLE deal. I KNOW my dad was clear about his needs, but the Forrester from them. They talked him into leaving a $500 non-refundable deposit for a TERRIBLE deal. I KNOW my dad was clear about his needs, but they tried to sell him something WELL out of his needs. They even added a super bloated package and charged double the factory price for a trailer hitch. I called them and tried to get an OTD quote for a more appropriate vehicle. I clearly stated that I did not want the bloated "Hanania Promise" package... they STILL added a $600 package. Even with an extended warranty, the dealership across town gave a better deal with way more amenities than the crappy one they gave to my father. I called to see if I could get a price match and heard nothing back. My parents are on a fixed income, and I am super pissed about the $500 they lost to these folks. What a way to treat elderly veterans. THANK GOD I CAME HOME. Seriously, what the heck, Hanania? More
by EbsNesha
Employees Worked With
Leo
September 20, 2021
We bought a 2015 Forester from this dealership in June and had a good experience and sweet salesgirl Chloe. Our mechanic graciously said he would look the car over for us after we bought to see if he saw and had a good experience and sweet salesgirl Chloe. Our mechanic graciously said he would look the car over for us after we bought to see if he saw any potential problems. With the car up on the racks, he showed me that the struts were leaking and the rotors were going to need to be replaced soon! The whole underside was coated with clay, as the previous owners had evidently lived on a clay road and so worn out the struts… and the dealership sold the car to us like this! We had to pay $1700 to get the struts replaced. Haven’t gotten the rotors replaced yet so not sure how much that is going to cost us. Two weeks ago the window on the driver’s side went out and that will cost us $500 to fix, then last week the AC quit working so we will have to get that repaired! We are very disappointed in this car! I know some things cannot be predicted but surely someone could’ve checked the rotors and the struts! We paid $16,000 for this car and now we are having to put a lot more money into it to get it fixed. We could not with a clear conscience recommend this dealership to others. More
by jroueche
Employees Worked With
Khloe Lemieux
September 03, 2021
Super! Dominic Cutillo is a definite asset to your company. This guy didn’t leave anything undone. Quick response to questions and made sure I received all the details on the Tacoma. From pictures to company. This guy didn’t leave anything undone. Quick response to questions and made sure I received all the details on the Tacoma. From pictures to videos and contact to make sure of a smooth process. His work was to the point where I bought this vehicle without being able to see it personally. This company has got a true salesman and up the chain who helped put this deal together. Thank you guys for making this a smooth transition More
by Tarayc777
Employees Worked With
Dominic Cutillo
July 19, 2021
Ashely Steadman and Andrew Newisiacheny are the best people in the automobile dealership industry. They made the impossible possible for me. Saturday, July 17, 2021 I drove off with a beautiful, gorgeo people in the automobile dealership industry. They made the impossible possible for me. Saturday, July 17, 2021 I drove off with a beautiful, gorgeous Subaru Forester Premium from Hanania Subaru of Orange Park Orange Park FL. This was right in the dead center of severe new car shortage when the car automobile sales skyrocketed immediately after COVID-19. I had searched for this particular vehicle in six states Florida, North Carolina, Georgia, South Carolina, Alabama, Tennessee and no one, absolutely no one had this vehicle for several months. Ashley Steadman and Andrew Neswiacheny stood by me for almost 60 days literally. They just kept searching for the perfect car at the best possible price. Each time they'll have a car ready and before I could even make a deposit on it; it will be sold but finally they made it happen. It was literally a quadruple marathon of text messages and emails between the three of us back and forth sometimes tons of text messages on a single day. They gave me the deal of a lifetime and they really, really, really worked extremely hard to make the deal happen and find the perfect vehicle. I have dealt with so many car dealers and I've never once ever even heard of a car dealer much less dealt with one who is so extremely conscientious, customer centric and determined to please the customers and find them the best possible deal at the best possible price. Do not go anywhere else to buy a car. Talk to Ashley Stedman and Andrew Neswiacheny at Subaru of Orange Park FL. Ashley Stedman and Andrew Neswiacheny are so amazing that I sincerely hope and pray that they open their own dealership one day. Thank you so very much Ashley and Andrew. You guys are absolutely the best in the industry. More
by FeedbackKing
Employees Worked With
Andrew Neswiacheny and Ashley Steadman
June 19, 2021
this was the single worst experience I have ever had with a car dealership! They essentially held me a hostage, to try and force me to buy a used car with over 60k miles on it! For $30,000! I went in around a car dealership! They essentially held me a hostage, to try and force me to buy a used car with over 60k miles on it! For $30,000! I went in around noon, purely to look at a Subaru. Not to buy that day. I had never driven one. I was was curious. I was considering buying a new car that month. But I had no intention of buying one that day. However, the dealer decided, (perhaps because I am a young woman) that he wasn't letting me leave without buying a car. After a test drive, I allowed his manager to drive my car to see what they'd pay for it (they offered me far less than id get if I crashed i just sold it for parts). They did not give me the keys back until 4 hours later, when I finally convinced them to let me leave. The estimates for what the car would cost and what they'd pay for my 4 year old car were insulting (it truly seemed like a joke). Once I got the offer, I was ready to leave. So I politely thanked them for their time and said I was leaving. I explained (to be polite) that I wasn't ready to make a decision that day and Id like to talk to my bank and wife. Thats when they became aggressive. He insisted that I let them do a credit check and call banks for me. I said no over and over. I was told I wasnt capable of negotiating with a bank as well as they could. I had to say no over and over again. It was sweltering. I was hungry. I had other things to do. I felt bullied. I wanted to leave. Every time I said no and that i had to leave, a new manager would come in and stand over me aggressively, trying to get me to to take that horrible deal. They then said I could go if I left a $500 non-refundable deposit. Of course, I said no. I finally got my keys back after swearing id return the next day. It felt like I was being held hostage. This was purely abusive. If they'd let me leave when I first tried, I very likely might have overlooked the insulting first offer, and come back. I liked the car. I would like to buy one. But not from this dealership. Not after being abused and held hostage. If they had simply let me leave when I asked , I would have probably talked to my wife, moved some money around, and then returned to make a reasonable offer, in cash. Perhaps some of the dealers are better than others at this place. But the one's we dealt with were horrible. More
by RebeccaGreeme
Employees Worked With
Andrew
June 11, 2021
I purchase a car from Subaru of Orange Park on 20-March-2021 and still do not have my Georgia Tags. I purchased a car from Coggins Chevrolet at the Avenues on 17-April-2021 and received my Georgia 20-March-2021 and still do not have my Georgia Tags. I purchased a car from Coggins Chevrolet at the Avenues on 17-April-2021 and received my Georgia tags 27-May-2021. I check the status of the registration on the Georgia Motor Vehicle Department website using the VIN and for the vehicle I purchased from them it said "We could not find your vehicle". When I put the VIN in for the vehicle I purchased from Coggins, it said "Registration active since: 11-May-2021" which is less than a month. The service I am receiving from your company has been very unsatisfactory and it took over a month before you sent the information to Georgia DMV by the screenshot Justin Mckittrick sent me and it did not take them that long to cash my check. More
by icraft
Employees Worked With
Justin Mckittrick, Domenic Cutillo, Shawn Riegel
May 18, 2021
They made so easy and pleasant to buy my new vehicle. Adam was the best. Recommend him and this dealership to everyone. Will return in the future. Adam was the best. Recommend him and this dealership to everyone. Will return in the future. More
by Dpiearson
Employees Worked With
Adam, Bob D'Amelio
May 06, 2021
DO NOT PUT A DEPOSIT ON A CAR BECAUSE THEY WILL NOT REFUND IT IF FOR ANY REASON YOU DO NOT BUY THE CAR. I LEARNED THE HARD WAY. DO NOT GIVE THEM ANY MONEY UNTIL YOU ARE PHYSICALLY THERE AND READY TO REFUND IT IF FOR ANY REASON YOU DO NOT BUY THE CAR. I LEARNED THE HARD WAY. DO NOT GIVE THEM ANY MONEY UNTIL YOU ARE PHYSICALLY THERE AND READY TO TAKE OWNERSHIP. Chris Thompson is who took $500 from me and wouldn't return it. More
by Retta
Employees Worked With
Chris Thompson, Billy Bender
April 02, 2021
I was not sure about buying a new car when I went to Hannity but I found a friendly and knowledgeable salesman. He showed me all the many features of the Outback. They also gave me a good price on the Hannity but I found a friendly and knowledgeable salesman. He showed me all the many features of the Outback. They also gave me a good price on the car. More
by kwimberly1
Employees Worked With
Sean Kelley, Bob D'Amelio
