Hanania Subaru of Orange Park

We LOVE our 23 Outback Onyx we just bought, and I took delivery of yesterday afternoon. We researched/discussed options for several weeks until we decided on the 23 Outback. We shopped several dealers and delivery of yesterday afternoon. We researched/discussed options for several weeks until we decided on the 23 Outback. We shopped several dealers and gave Hanania Subaru of Orange Park the opportunity to beat our best deal and for the second time since the first of the year they stepped up on our trade and crushed it saving us $2300. We worked with Sean Kelley a sales manager with the dealership and Shawn Riegel our sales rep. We are from N Fl so they made sure all was in order when I arrived yesterday to take delivery as it's a six-hour drive round trip. I was very pleased with the delivery it was very smooth as Sean Kelley and Shawn Riegel made sure I was taken care of from start to finish. We always name our auto daughters, and we were overjoyed to meet and take Bindi home. We so appreciate the effort made to put this deal together/close and HIGHLY RECOMMEND you give Sean Kelley/Shawn Riegel the chance to beat your best deal as they have for us on two deals since first of the year. We will always give them the final shot at any of our and family/friends future auto needs as they are now part of OUR FAMILY!!! More

Perfect hitch install on my 2022 Outback Wilderness. Erica got me all checked in and handled the paperwork quick and efficiently. At the end of the service Erica quickly completed the paperwork and coll Erica got me all checked in and handled the paperwork quick and efficiently. At the end of the service Erica quickly completed the paperwork and collected my payment. Asked Erica to assign my install to Chadd Christensen as I was told he is the best at installing the hitches on the Outback Wilderness. I was definitely told correctly; Chadd did an amazing job of installing the hitch. If I hadn't known better, I would say the bumper cover came from the factory with the hitch fascia already installed. I can tell Chadd takes pride in his work and delivers exceptional services to his customers. Chadd definitely earned and deserves this 5 Star review. More

You are great. I am really impressed with everybody than work with me but special thanks to Tyler F. I am really impressed with everybody than work with me but special thanks to Tyler F. More

Deceptive sales practices disguised as "Hanania Family Plan" and using a 3rd party to take care of the title & tag transfers so they can charge even more than what the state charges.. Pure dealer profit! Plan" and using a 3rd party to take care of the title & tag transfers so they can charge even more than what the state charges.. Pure dealer profit! Never again!! More

I had my vehicle serviced on May 21, 2022. Routine stuff. I was greeted by a guy named Lou. I told what I needed for this visit. After going inside to do the paperwork, Lou showed me this Routine stuff. I was greeted by a guy named Lou. I told what I needed for this visit. After going inside to do the paperwork, Lou showed me this homemade chart. The chart had some things that my vehicle did not need at all. So, I asked him where did this come from? He stated the service manager. It looked like something that was created to up sale customers. After this conversation was over, I had to show Lou my maintenance schedule book for him to figure out how to charge me for the service. This chart thing is not good sales manager. You need to rethink what you are doing. My service was 61 dollars. You tried to charge me 289 dollars NOT GOOD. More

We were in the market for a SUV and decided on the 22 Crosstrek Limited in part on price and resale value as well as reliability. We gave two dealers a opportunity to earn our business and Thomas Batie o Crosstrek Limited in part on price and resale value as well as reliability. We gave two dealers a opportunity to earn our business and Thomas Batie our sales rep went to above and beyond for us to beat the other deal by $750.00. We are from N Fl and I flew dwn to take delivery and Thomas was on time to pick me up at the airport and get back to the dealership for me to take delivery. We ran into a issue as there was a small ding and scratch that took place while detailing the car for delivery and thank goodness we came up with a solution to fix the issue. I met with Sean Kelley the General Sales Mgr and along with Thomas they put me in a loaner to drive home as I live 3 hrs from the dealership so they could put it in their body shop to fix the issues and would then drive the vehicle to me when completed to deliver and swap out the loaner. They executed the plan flawlessly and delivered it fixed to factory specs. I cant thank Thomas and Sean enough they were AWESOME!!! We name all our cars and our SUV daughter Scarlett is home and a part of the family her color is pure RED lol. We will give these gentlemen an opportunity to earn our business in any future auto needs as well as referring family/friends as well... More

My husband and I just bought a new 2022 Subaru crosstrek which we absolutely love. It took several weeks to get shipped here and they kept me informed every step of the way. A big shout out to Matt Toney an which we absolutely love. It took several weeks to get shipped here and they kept me informed every step of the way. A big shout out to Matt Toney and Mitchell Jackson my 2 salesmen as well as Justin one of the managers and Bob in finance. I had a very pleasant experience at this dealership. They were very knowledgeable and friendly and make you feel welcome. They got me the deal I wanted at a price I was comfortable with and even threw in some added accessories for me. I never felt pressured like I had at dealerships in the past. I would highly recommend this dealership. More

I want to Thank, Sean Kelly, Brian and Bob from finance, for All there tireless work in being able to get us both new cars. I want to give them All A 5⭐⭐⭐⭐⭐ rating. They deserve it! for All there tireless work in being able to get us both new cars. I want to give them All A 5⭐⭐⭐⭐⭐ rating. They deserve it! More

Had a fantastic experience with the team here. Wanted to specifically mention Brian McWhite our sales rep. He was great! Really gave us all of his time and attention. He was very knowledgeable abo Wanted to specifically mention Brian McWhite our sales rep. He was great! Really gave us all of his time and attention. He was very knowledgeable about the vehicle we were looking at and was more than willing to share it all. He took his time with us and wasn’t the least bit pushy. He was also very easy to reach during my hectic schedule. I also wanted to shout out to Sean Kelly the Sales Manager. He did a great job of working with me on the numbers and financing of my vehicle. Working with these individuals made it feel like they weren’t there to make money or sell me a car but rather just to help me get where I wanted to be. Thank you both. More

I bought a 2018 Subaru Crosstrek in November of 2021 from Hanania SubaruofOrangePark. This was by far the worst experience I've ever had in a dealership. Several employees got involved throughout the process Hanania SubaruofOrangePark. This was by far the worst experience I've ever had in a dealership. Several employees got involved throughout the process. They were aware I'd recently suffered from a concussion and loss of sight in one eye. My transportation to the dealership an hr from home had to leave so poor decisions occurred. I felt like prey to a pack of wild dogs. After recovering my sight I saw dents, scratches all over the vehicle, missing cargo cover, and no rear passenger headrest in place. After contacting Hanania I was told by the manager the previous owner brought in the missing headrest and cargo cover. The day I stopped in, these items had been "thrown away". After informing them I was on my way to trade in this Crosstrek 3 employees asked the same question 5 to 6 different tmes, "which dealer". An hour later I'm walking to my car and once again I get stopped by the manager & some other office guy. "How can we fix this?" My response? "You can't". I highly recommend anyone who's handicapped or vulnerable... do NOT go to Hanania alone or with your wallet. More