Hanania Subaru of Orange Park
Jacksonville, FL
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272 Reviews of Hanania Subaru of Orange Park
Sean Kelley, Ali Ansari, Domenic Cutillo, Lindsey Browning and Justin McKittrick were all amazing. Best and easiest deal we've ever done. Everyone was professional and friendly and knew their stuff a Browning and Justin McKittrick were all amazing. Best and easiest deal we've ever done. Everyone was professional and friendly and knew their stuff and extra note for Sean GO BUBBA WALLACE!!! More
Great people to work with. I flew down from MI because they beat the prices here that much. They were also great getting me at the airport, having the car ready and most import I flew down from MI because they beat the prices here that much. They were also great getting me at the airport, having the car ready and most importantly sticking to the agreed deal and making sure they honored an additional veteran discount. More
I went to Hanania Subaru of Orange Park yesterday (Sunday, 3/5/2023) to test drive a new 2023 black on java brown Ascent Touring that recently arrived to the dealership. I was also looking to trade (Sunday, 3/5/2023) to test drive a new 2023 black on java brown Ascent Touring that recently arrived to the dealership. I was also looking to trade a five month old 2023 Hyundai Santa Fe Calligraphy AWD and the process was quite nice and not confrontational at all. I have never owned a Subaru but really liked the look of the new Ascent and the large infotainment screen as well so I was willing to give it a try and test drive the vehicle. I loved the vehicle and the color combination and was ready to purchase it. I own my trade outright and do not typically take a loan to buy a new car and the dealership knew all this up front. After a long 20 mile test drive and a great learning experience from my salesperson, Ian Rossby, I just could not come to terms on the pricing of their vehicle or my trade allowance. We came up a few thousand dollars short of my OTD number to do a deal. That said, I really like the Ascent Touring and think anyone shopping a Telluride or Palisade should give this vehicle strong consideration (I have each of these other vehicles as well). The dealership experience was great, totally opposite of the Kia dealership experience across the street from them. That said, while Ian was a great salesperson and did a great job showing me all the features, Jason Proietto and I just could not come to terms as he was the sales manager on staff yesterday. I was also dealing with the General Sales Manager, Sean Kelley, via phone and Sean was great to deal with as well. I wish Sean was there yesterday as we may have been able to come to terms. I realize I was asking for a deal that would have been common prior to the COVID pandemic so my offer probably took the dealership personnel by a little surprise, but I was not just pulling their leg and tire kicking as I abhor wasting time. It would be a sin for me to go and make a deal with another local Subaru dealer after Ian and Jason spent so much time showing me the vehicle and letting me take a 20-mile test drive to really get to know the Ascent as I really don't need to take another long test drive at this point; I just need to get to my bottom line OTD number if that is possible. No matter what happens in my car hunt later this week, I would recommend anyone looking for a Subaru to give the folks at Subaru of Orange Park a fair opportunity to earn your business and trust. Again, thank you very much to Ian K. Rossby for really taking the time yesterday to show me the Ascent. More
This is the best experience that I have had with a car dealership and sales person. My salesman was Chris Thompson. He was exceptional! I'm 74 and tech challenged. He was very patient with me. Everyone at dealership and sales person. My salesman was Chris Thompson. He was exceptional! I'm 74 and tech challenged. He was very patient with me. Everyone at the dealership was kind and courteous and I love my new Suburu Crosstrek Sport model. It's my second Crosstrek. It has several safety features which is very important to me. More
We have purchased 17 cars in Jacksonville in the last 7 years. Hanania Subaru of Orange Park is hands down the best dealership experience we have EVER had. We drove 40 minutes to Hanania Subaru of Or years. Hanania Subaru of Orange Park is hands down the best dealership experience we have EVER had. We drove 40 minutes to Hanania Subaru of Orange Park bc our experience at Jacksonville Subaru was so poor (Jax Subaru is only 15 mins from our home). Hanania Subaru of Orange Park listened to our wants and needs, they were patient, kind, and friendly. They were great over the phone as well as in person. The whole purchasing process was faster than other dealership experiences. We left Hanania Subaru OP with the car we wanted, feeling respected by their team, and with great respect and admiration for the dealership and their staff and the overall experience. Looking forward to visiting them again in the future! More
My 2015 Subaru Outback was close to being a lemon, but this dealer was clearly in that category. My car was beset by repeating problems this dealer was never able to fix, though they continually found "pr this dealer was clearly in that category. My car was beset by repeating problems this dealer was never able to fix, though they continually found "problems" with associated costs, that did not actually repair the car. After the initial new car routine service period, I never had a positive experience with their service. They never returned calls and have a perfect record of not following through with promised calls. I gave them an opportunity to hear my complaints informally and was contacted by a manager who set up a time to talk. They never called, which is consistent with my years of experience with them. I enjoyed my car in many ways, except for never fixed repetitive failures. If you buy a Subaru, I wouldn't buy it here. I had not intended to write a formal review, but when they failed to follow up on an offer for an informal review, after initially requesting one, I changed my mind. More
Very good experience throughout the purchase. Car delivered on time and in perfect condition. All parties involved were professional and handled everything completely. Car delivered on time and in perfect condition. All parties involved were professional and handled everything completely. More