Hanania Subaru of Orange Park

I purchased my car from this dealership and only used their service department for any maintenance I had done. Very satisfied. their service department for any maintenance I had done. Very satisfied. More

After promising to redo the paint on our 2020 Forester hood I took the car at the agreed date/time but our salesman just happened to be off that day. No one else knew anything about my appmt and they did hood I took the car at the agreed date/time but our salesman just happened to be off that day. No one else knew anything about my appmt and they did not have a loaner avail. Since then I have spoken to several employees but I cannot get anyone to Follow up on this. Never again.... More

I can't type my full review since this site limits, but TL;DR is: - They misled us about their 150+ inspection on used cars which didn't catch: The intermittent PCM issue (which ended up being a camshaft TL;DR is: - They misled us about their 150+ inspection on used cars which didn't catch: The intermittent PCM issue (which ended up being a camshaft sensor, not a PCM), wiper pump not working, wheel clock spring broken (steering controls not working and airbag light on) - They sold us a Powertrain Plus warranty (their highest level warranty on used cars) that doesn't cover the Powertrain Control Module. Which, as stated, wasn't even the issue. - The service department mis-diagnosed the problem as the PCM and then wanted to charge me $3k for the repairs. Despite the issue occurring the very second I picked it up the first time. - Their General Manager (who told me he was the Service Manager) raising his voice to the point I hung up on him. We bought the car for $9.5k, bought a $3k extended warranty on top of that. The day I pick it up the car almost stalls out on me just leaving the parking lot. I turn around and go back in and of course it doesn't do it when Joe, the Sales Manager, drives it. He tell me "you bought a warranty. Just bring it back if it does it again". Well, it did it again several times, and when I bring it back it I learn the $3k warranty we bought doesn't cover anything. Not even the PCM, which is literally in the name of the warranty. And it's going to be $3k to fix. Ended up fixing the wheel clock spring myself for $40 and took it to a local shop for the PCM who quoted my $1300 for the PCM. PCM ended up not being a PCM issue but rather the camshaft sensor, and the local shop charged me $460 to fix, $150 of which was their diagnostics fee. So not only did they over charge for the PCM repair, but I would have dropped $3k on that and it wasn't even the issue. Car has been driving wonderfully since the camshaft sensor repair was done. Long story short: Wouldn't buy ANY car from these guys. They mislead you and don't stand by their own cars. If I could give them 0 stars I would. More

3 weeks ago I was told that you would replace my armrest and that you would call me when it's in. I AM STILL WAITING. And I have requested numerous times for someone to show me how to work STARLINKS, But ag and that you would call me when it's in. I AM STILL WAITING. And I have requested numerous times for someone to show me how to work STARLINKS, But again NO RESPONSE More

my first dealership that didn't push me to sign a contract before I was ready. they also found the car I wanted, not one they wanted. Emmy worked hard to find my car, even when It streached out over contract before I was ready. they also found the car I wanted, not one they wanted. Emmy worked hard to find my car, even when It streached out over 4 months. I will return.\, and reccomend to ..all! D>J> More

This is my 5th Subaru and the 4th purchased fro Hanania. They have always provided excellent customer service. I highly recommend them! They have always provided excellent customer service. I highly recommend them! More

I have been going to this dealership for many years. Me and my husband bought already 3 cars from them. We always get premier customer service. The service department is awesome but Denise is our favori Me and my husband bought already 3 cars from them. We always get premier customer service. The service department is awesome but Denise is our favorite. Loyal customer here!!! More

We were very pleased with the purchase phase of our new adventure. We were taken care of in a very good and expeditious manner. Professional staff. We are very pleased with our purchase. adventure. We were taken care of in a very good and expeditious manner. Professional staff. We are very pleased with our purchase. More

We looked at several SUV options for my wife and decided the 2023 Subaru Ascent Onyx. We shopped several dealers and with ALOT of effort and determination by Sean Kelley the General Sales Mgr who called me the 2023 Subaru Ascent Onyx. We shopped several dealers and with ALOT of effort and determination by Sean Kelley the General Sales Mgr who called me late the evening before we were closing with their competitor, he spent over an hour with me to get us a better deal which made this the 3rd vehicle we have bought from Hanania Subaru over the last couple of years. We live 3 hours away and were then paired with our Sales Rep Shawn Riegel who handled the delivery and took care of us from that point on to make sure everything was handled smoothly and efficiently until we left the dealership to take our new SUV daughter Sadie yes, we name our vehicles home. I only TRUST Sean to handle our deals and he has always made sure we got the best deal possible as this in the top 3 deals I have done in 35 plus years of buying/trading/selling over 75 vehicles. He called us a little after we left the dealership heading home to make sure we were satisfied with the deal/vehicle which we both told him how SUPER EXCITED we were to be driving Sadie home. I can say this only cements our relationship as we both expressed, we feel like family even more now given again this is the 3rd deal we have closed with Sean. My wife is VERY VERY VERY HAPPY with Sadie. We thank Sean and Shawn for their very professional and caring way they took care of us. We STRONGLY RECOMMEND you give them the last opportunity to beat your best deal as you will be so pleased you did. We will continue to give them our business and grow our relationship for years to come and also refer any family/friends for their auto needs as well. More

Excellent Service, very Professional Staff, knowledgeable and expert Service Advisors, after service follow up exemplary. and expert Service Advisors, after service follow up exemplary. More