Hanania Subaru of Orange Park

Are they 'liars', you be the judge. Went here on Christmas Eve to buy a new Crosstrek. When salesman brought me the price, I told him that was too much. The sales manager then came out Went here on Christmas Eve to buy a new Crosstrek. When salesman brought me the price, I told him that was too much. The sales manager then came out. He said that the price they were giving me was the lowest they could go as it was the price the dealer paid for the car. He offered to show it to me on his computer, and I told him not to bother because I thought he could show me any price he wanted to. He asked me if I was calling him a 'liar', and I said no. I told him that I just didn't think that the price he offered was the lowest they could offer. He then stood up and angrily stated that I was calling him a 'liar', and he went back to his office. I then left the showroom, and the salesman followed me outside. He offered to show me a less expensive car. I declined and left. I went to Subaru of Jacksonville the day after Christmas, and they had the exact Crosstrek on their lot. I negotiated a price $1700 less than the Orange Park dealer. I am still not calling the Orange Park Sales Manager a 'liar', but the end price does. More

not a happy customer Purchased a 2015 forester on june 30, 2014. Chose the base model, when test drove tire light was on. We had an attractive female saleswoman, she knew Purchased a 2015 forester on june 30, 2014. Chose the base model, when test drove tire light was on. We had an attractive female saleswoman, she knew the vehicle pretty well. Asked her a few times about tint, she didn't offer any arrangements to make that happen. Subaru of jax had a white forester which is the color I wanted, however, Subaru of op was quick to price match so that kept us there, saved us a drive. We proceeded with buying the vehicle, had a camry to trade Iin paid the rest half cash half check. Counted the cash at home (many times) then at dealership to the new person doing the financial part of deal. We counted, he counted, got receipt then waited (& waited & waited) for the rest of paperwork to be finished, & car to be cleaned. After a long while the financial guy who had nonchalantly put cash in his front pocket came & got us asking us to count the money AGAIN. this time it came up $80 short, we shouldve walked away then, but wanting the car agreed to change the price we had agreed on (20,000) to (19,920.00) we were so ready to go after that. Didn't fix tire light & had to return to wait at least an hour for them to fix. First oil change waited an hour & a half with 2 young children. They say customer satisfaction is so important with their recorded calls& emails but they don't come close to it once you purchase your car, you are left to be very disappointed. More

2015 sti purchase I recently purchased a 2015 sti from brent andrus at subaru of orange park. I normally hate going in to dealerships but this experience was completely I recently purchased a 2015 sti from brent andrus at subaru of orange park. I normally hate going in to dealerships but this experience was completely different. He was very knowledgeable, patient, and overall very nice to work with. I wouldn't hesitate to recommend friends or family to see him about purchasing a vehicle. More

JC Matthews was very kind and knowledgeable throughout the entire car-buying process. He knew which vehicle I was interested in and did not try to sell me a different model or year. I got a good price on the entire car-buying process. He knew which vehicle I was interested in and did not try to sell me a different model or year. I got a good price on my trade-in and a fair price on the new vehicle itself. This was my first new-car buying experience...Subaru of Orange Park did a great job overall from beginning to end. I would recommend this dealership and JC. More

I went to Subaru of Orange Park looking for a new BRZ, or perhaps a WRX hatchback after selling my old Subaru. Everyone that greeted us was extremely friendly and offered refreshments. I was able to take a B perhaps a WRX hatchback after selling my old Subaru. Everyone that greeted us was extremely friendly and offered refreshments. I was able to take a BRZ on a long enough test drive to decide it just wasn't for me. Then I was able to test drive a new WRX which was such an all-around great car that I bought it that day. The ease of financing, and overall experience was a hassle-free breeze. I would definitely recommend this dealership to anyone looking for a new or used car, I even drove past another Subaru dealership to get to this one. More

We found a car online and contacted the dealership to set up an appt. Brent contacted us within 5 minutes. He was friendly and professional without being pushy which is so refreshing. Ian also was very helpf up an appt. Brent contacted us within 5 minutes. He was friendly and professional without being pushy which is so refreshing. Ian also was very helpful in answering questions along side Brent. They were very friendly and made the sale of the car easy and pleasant. They have us a great deal on the trade in of our vehicle and a great price on the purchase of the new vehicle. All in all an excellent experience! More

My son initially contacted JC Mathews at Orange Park Subaru when we were at another Subaru dealership in Ocala. My wife and I had just returned from many years overseas and had no vehicle in the US. W Subaru when we were at another Subaru dealership in Ocala. My wife and I had just returned from many years overseas and had no vehicle in the US. We spoke price and model w/ JC, and I was impressed by his openness, friendliness, and understanding of the vehicle he was selling. Next day my wife and I drove from Gainesville to Orange Park to meet with JC and see the Outback we wanted and agreed upon over the phone. JC was very thorough in going through all the features of the SUV and made us feel at home at the dealership, as did others we spoke with including the financial manager. It was a very good experience for us, and we love the Outback. Thanks. More

I am always hesitant to take a car to a dealership for repair. I do alot of my own car care and am an avid hobbyist with vehicles. I know enough to be dangerous and difficult. So I admit I entered the arr repair. I do alot of my own car care and am an avid hobbyist with vehicles. I know enough to be dangerous and difficult. So I admit I entered the arrangement with preconceptions and an attitude that may or may not have been justified. Within the first three minutes of waiting to be acknowledged by the service staff my prejudices swung to convictions. Don't leave a customer at your desk waiting, all I need is a "be right with you sir" or even a smile and friendly gesture some acknowledgement that my time is important. I explained the above personal history/disclaimer to the service counter rep he was nonplussed and couldn't care. I had a transmission issue that was inconsistent and possibly electronic in nature. We agreed on a timeline for contact and since I did not have an appointment I understood they would do there best to get the car in. At this point I was hoping to receive the benefit of brand specific technician training and support. "Yes'sir we see this problem from time to time we'll get it looked at and taken care of". Instead I received a laundry list of things that need to be corrected prior to any of my requested service/diagnosis could be completed. This list included the mileage specific service check, a very, very slight oil cooler leak. I never have to top off between oil changes, a bent wheel (had tires replaced/balanced two weeks ago and the shop made no mention of this) a split rear axle bushing which is actually the sway bar bushing. The bushing is factory split so it can be installed easily. And the $120 offer to re-flash my computer since I replaced the battery over a year ago. And no explanation as to how/why this would help. The onset of the transmission errors did not coincide with the changing of the battery. So all in all pretty poor understanding of a special needs customer and an inability to step out of the corporate mindset to help your customer. When I asked for a copy of the paperwork, the copier was broken. Irony or Karma? You b@st@rds. So instead of making a 5000 service bill happen they received a vocal pissed off customer. I hope they choke on the new printer cartridge. More

J.C. was very helpful throughout my car buying experience. This is my first car I have bought and he made the experience memorable! I thank him for his assistance and patience. experience. This is my first car I have bought and he made the experience memorable! I thank him for his assistance and patience. More

From the time I got to the dealership, I expected this would be just like all my other car buying ventures, Bad. I must admit that Henry was very eager beaver to help me and make me feel at ease. Pricing would be just like all my other car buying ventures, Bad. I must admit that Henry was very eager beaver to help me and make me feel at ease. Pricing was in line to my experience with the other Jax area Subaru dealer who only seemed concerned with showing me the invoice instead of showing me why I should buy the Outback. Henry and Alex earned my business by proving that price was second to the quality of the Outback. After all was said and done you sold me why you were the best choice by introducing me around the dealership from your General Manager to your mechanic that would be servicing my Outback. I look forward to coming back for my oil changes. Oh by the way, thanks for the water for my dog Henry!! A+++ More