Hanania Subaru of Orange Park

Wonderful experience! This is my first Subaru, my aunt had one and pushed me to make the switch from Toyota to Subaru. I absolutely love my Outback 2014! Katie was wonderfu This is my first Subaru, my aunt had one and pushed me to make the switch from Toyota to Subaru. I absolutely love my Outback 2014! Katie was wonderful and so patient with me as I looked around the lot and to find the right fit for me and my family. We spoke for about 2 weeks. This dealership has been wonderful with keeping in touch with me to make sure that I am satisfied with my purchase. The Service department is stellar as well!! I do not remember the nice gentlemen that helped me with my first service on my car but he was wonderful, informative and thorough. More

Very Pleased with Service The problem was identified and corrected in a friendly, professional manner. I could not have asked for better service. I needed a new axle on an ol The problem was identified and corrected in a friendly, professional manner. I could not have asked for better service. I needed a new axle on an old Subaru and they did it more efficiently than some oil changes I have had at other service centers. More

First Used Car Purchase Frankly I was a little uncomfortable buying a used car and am not sure if the price was too high or not, but Cher helped me through the experience. S Frankly I was a little uncomfortable buying a used car and am not sure if the price was too high or not, but Cher helped me through the experience. She was very helpful and courteous and even came over to help me transfer my tag from my old car to this one. She was one of a kind. I had to take the car back in due to a noise, which they fixed in a very timely manner. One of the best companies I have dealt with. More

Exceptional Sales Man Tyler Hopgood made our new Subaru purchase an enjoyable eexperience. Not only did he provide us with excellent customer service in the month it took f Tyler Hopgood made our new Subaru purchase an enjoyable eexperience. Not only did he provide us with excellent customer service in the month it took for my husband, toddler and I to finalize our decision. Tyler has kept an ongoing relationship with us, and he contunues to provide us with the same excellent customer service. In all honesty we feel like we have gained a new friend, and we look forward to many years of enjoyment out of our Subura Outback filled with so many wonderful memories and blessings! Keep up the excellent work, and the exceptional relationship skills you have Tyler! More

Terific dealership Purchased 2015 Forester from Katey who couldn't be more helpful, knowledgeable and nice! And our experiences with Nick and Roger h Purchased 2015 Forester from Katey who couldn't be more helpful, knowledgeable and nice! And our experiences with Nick and Roger have been the best. More

2011 Civic SI Sedan Brent Andrus is a great salesman. He was extremely helpful and answered all of my questions. I travelled down from Savannah and he made sure all my ne Brent Andrus is a great salesman. He was extremely helpful and answered all of my questions. I travelled down from Savannah and he made sure all my needs were met. He's a really personable guy and it was a pleasure working with him. I highly recommend checking out this dealership because they offer reasonable deals. Ask for Brent, you won't be disappointed. More

Best buying experience I've ever had! I purchased a new Subaru WRX from my salesperson Katey. She was very knowledgeable and friendly, also very patient as I was trying to decide which veh I purchased a new Subaru WRX from my salesperson Katey. She was very knowledgeable and friendly, also very patient as I was trying to decide which vehicle to buy. If you are looking to purchase a vehicle she is definitely the person you want to see! The manager Ian gave me a much better deal than the competitors and made it an easy choice. I will recommend this dealership to everyone I know.. Thanks again More

Are they 'liars', you be the judge. Went here on Christmas Eve to buy a new Crosstrek. When salesman brought me the price, I told him that was too much. The sales manager then came out Went here on Christmas Eve to buy a new Crosstrek. When salesman brought me the price, I told him that was too much. The sales manager then came out. He said that the price they were giving me was the lowest they could go as it was the price the dealer paid for the car. He offered to show it to me on his computer, and I told him not to bother because I thought he could show me any price he wanted to. He asked me if I was calling him a 'liar', and I said no. I told him that I just didn't think that the price he offered was the lowest they could offer. He then stood up and angrily stated that I was calling him a 'liar', and he went back to his office. I then left the showroom, and the salesman followed me outside. He offered to show me a less expensive car. I declined and left. I went to Subaru of Jacksonville the day after Christmas, and they had the exact Crosstrek on their lot. I negotiated a price $1700 less than the Orange Park dealer. I am still not calling the Orange Park Sales Manager a 'liar', but the end price does. More

not a happy customer Purchased a 2015 forester on june 30, 2014. Chose the base model, when test drove tire light was on. We had an attractive female saleswoman, she knew Purchased a 2015 forester on june 30, 2014. Chose the base model, when test drove tire light was on. We had an attractive female saleswoman, she knew the vehicle pretty well. Asked her a few times about tint, she didn't offer any arrangements to make that happen. Subaru of jax had a white forester which is the color I wanted, however, Subaru of op was quick to price match so that kept us there, saved us a drive. We proceeded with buying the vehicle, had a camry to trade Iin paid the rest half cash half check. Counted the cash at home (many times) then at dealership to the new person doing the financial part of deal. We counted, he counted, got receipt then waited (& waited & waited) for the rest of paperwork to be finished, & car to be cleaned. After a long while the financial guy who had nonchalantly put cash in his front pocket came & got us asking us to count the money AGAIN. this time it came up $80 short, we shouldve walked away then, but wanting the car agreed to change the price we had agreed on (20,000) to (19,920.00) we were so ready to go after that. Didn't fix tire light & had to return to wait at least an hour for them to fix. First oil change waited an hour & a half with 2 young children. They say customer satisfaction is so important with their recorded calls& emails but they don't come close to it once you purchase your car, you are left to be very disappointed. More

2015 sti purchase I recently purchased a 2015 sti from brent andrus at subaru of orange park. I normally hate going in to dealerships but this experience was completely I recently purchased a 2015 sti from brent andrus at subaru of orange park. I normally hate going in to dealerships but this experience was completely different. He was very knowledgeable, patient, and overall very nice to work with. I wouldn't hesitate to recommend friends or family to see him about purchasing a vehicle. More