Hanania Subaru of Orange Park

Urgent repair handled professionally My 2006 Subaru Forester unexpectedly started to run rough on a Friday afternoon. I am new to the area and called this dealer as it was one of two with My 2006 Subaru Forester unexpectedly started to run rough on a Friday afternoon. I am new to the area and called this dealer as it was one of two within driving distance of my home. The service department said that I could bring the car in that evening or the following day (Saturday). I brought the vehicle in on Friday evening and Ricky Stokes told me they would work it in the following afternoon for a diagnosis and possible repair. Late the next afternoon, they called with a diagnosis that would require the repair to be completed on Monday. This was not unexpected. He had prepared a quote, and when I asked if they had any promotional discounts, Ricky promptly applied one. I authorized the repair. On Monday I went to pick up the car in the afternoon. The service manager met us and got us checked out in just a few minutes. We were so happy to get our car back so quickly and they handled everything professionally and courteously. I will be using them for service from now on. More

4 service returns in 4 months since purchasing new car The service department does not actively support the cars the showroom sells. While the staff is very friendly, they do not take the extra step to no The service department does not actively support the cars the showroom sells. While the staff is very friendly, they do not take the extra step to notify their customers when there are recalls or service advisories of vehicles that were purchased at their dealership. Since we purchased a new 2015 Subaru Outback in June 2014 and had to return to the dealership - once engine warning light - twice Eye Sight failure - once towed 40 miles when the fuel cap would not open and we could not fuel the car. Every time the service manager stated it was a known problem and knew how to fix it. Well, we were we not notified of these known problems before we experienced them out on the road???? More

Great Experience the better option in Jacksonville Ordered a 2016 Outback Limited with Katey Comstock. This process was very pleasant from order to delivery. I was up front with Katey on what I wanted Ordered a 2016 Outback Limited with Katey Comstock. This process was very pleasant from order to delivery. I was up front with Katey on what I wanted for my trade and for the new vehicle and she made it happen. Keep in mind I emailed dealerships from Atlanta, GA through Clearwater, FL and the best deal was right in my backyard. BTW the other guys close to the beach were very rude and ridiculed my trade before even seeing it. Do yourself a favor and shop with Subaru of Orange Park, From Katey Comstock to GM Tim Peeler and everyone else thanks for making this an enjoyable experiance. More

Personalized service. Roger does a great job explaining what was done and a real friendly guy. Service manager introduced himself and said if anything he can do, just call Roger does a great job explaining what was done and a real friendly guy. Service manager introduced himself and said if anything he can do, just call him at work or on his personal phone. More

Friendly and Knowledgeable Friendly and very professional staff, Very knowledgeable. The staff was very helpful, They made my purchase very enjoyable. There was no pressure, Friendly and very professional staff, Very knowledgeable. The staff was very helpful, They made my purchase very enjoyable. There was no pressure, I really like that my salesperson was there to show me the product and allow me to find the right fit. More

Always on time and do what they say. Service is very expensive today at dealerships. But you're paying for their expertise, warranty of service, genuine Subby parts, service with a smile Service is very expensive today at dealerships. But you're paying for their expertise, warranty of service, genuine Subby parts, service with a smile and a loaner if available. More

Great service from Elliot Haire Elliot didn't try and pressure us but just told us all of the facts about the car that we wanted to know and was able to get us a great deal. We ended Elliot didn't try and pressure us but just told us all of the facts about the car that we wanted to know and was able to get us a great deal. We ended up having to order the car but throughout the 4 months that it took, he contacted me several times with updates on the progress. When the car finally arrived, I was not able to show up until it was his day off from work, but he showed up anyways to make sure the everything was good with the car. More

Subaru – the best car and the best salesperson JC Matthews I had done a lot of reading about cars before I went to make the purchase of my car. So I knew that Subaru was a great car and I picked Subaru of oran I had done a lot of reading about cars before I went to make the purchase of my car. So I knew that Subaru was a great car and I picked Subaru of orange park since it is near where I live. But I was really lucky that the sales person who worked with me was JC Matthews. He was phenomenal. I would recommend using him to everyone. He was knowledgeable, patient, not pushy, and help me figure out exactly which car was the best car for me. And now I am driving that car. And he's open to my contacting him and asking him questions about the car. If you are as lucky as me, You will get a chance to work with JC Matthews. I love my new car and I locked my experience of working with JC Matthews. Thank you. Joy Carol More

Two used cars in three months A classified ad brought us to the dealership and we were met by Tyler Hopgood. We left that night with a very nice used Ford Escape and a very positi A classified ad brought us to the dealership and we were met by Tyler Hopgood. We left that night with a very nice used Ford Escape and a very positive experience at the dealership. Soon after the need arose for another used car so I contacted Tyler and asked for his help in finding a perfect one. He came through for us and we purchased a fantastic Honda Fit. The process was stress-free and we always felt comfortable with every stage of the transactions (both times). More

First-time Subaru Owner It has been 15 years since I purchased my last car and I was nervous about buying a new one, even though I had spent a lot of time researching before It has been 15 years since I purchased my last car and I was nervous about buying a new one, even though I had spent a lot of time researching before making a decision. Kyle King set my mind at ease and took me on a test drive of the Forester. There was no pressure to buy which was one of the things I was nervous about. After the test drive, I spent 2 more days deciding and then went to see Kyle. He made everything easy and was extremely courteous and helpful. He introduced me to everyone I would come in contact with and explained about service and what to do when I came in for service. I can truly say this was a pleasant car-buying experience! More