Hanania Subaru of Orange Park

First time car buyers beware As a first time car buyer, I had a bad experience at Subaru of Orange Park. Some of those are my fault, but in the end I feel like I was not a valued As a first time car buyer, I had a bad experience at Subaru of Orange Park. Some of those are my fault, but in the end I feel like I was not a valued customer. I will let you decide if I deserved the problems outlined below: I recently graduated college, was 22 years old, and purchased my first used car on my own with my own money and intentionally without my parents present. The negotiations were to be expected, but after I purchased the car, there were many issues that I did not foresee. 1. I live in Mandarin and as I am crossing the Buckman Bridge, my gas light turns on. Not a big deal, but if I am purchasing a car it would be good customer service for the light to not turn on 3 miles from the dealership. 2. My driver side mirror started to rattle to the point that I could not see the cars behind me. This was not an issue on my 40mph test drive, but on the highway it was quickly a problem. When I brought it back, the guys at the service center secured it free of charge so as far as I am concerned it wasn't too big of a deal. 3. As I am showing my parents my purchase, I notice that the back car doors do not lock properly nor do the back windows roll properly. When I was test driving and checking out the vehicle, I only checked the front doors (first-time car buying mistake). The service center agreed to replace the parts free of charge but I would have to purchase the parts that were worn out. I feel like this was a "got you" moment considering they probably knew the features did not work. I did not expect this from a car dealership. 4. I opened my glove compartment and noticed that there was mold inside. They (re)cleaned my car free of charge and assured me that it was taken care of with those who should have done it the first time. 5. As I am driving in Georgia, I get pulled over because of my window tint. I completely admit that my ignorance of the window tint laws are my fault, but I was surprised that a car dealership would sell me a car off the lot that has illegal properties without making it known. Is it a law? Debatable. Is it right? I do not think so. Again, this was my first car buying experience. It was a process I wanted to go through on my own and did so on my own. As a whole, a couple of these things could have been avoided if I had been more diligent in checking out the car before I purchased it, however I went to a "reputable" car dealership to avoid buying a car with such problems. I certainly did not read the fine print that I was purchasing the car "as-is". I highly recommend that you read everything and consider the repercussions of the "as-is" line. Side note: the service guys were fantastic when they were helping fix the offered aforementioned problems. The silver lining is that when I go to a different dealership for my next car, I will know how to check everything to make sure that it is in working order thanks to my experience at Subaru of Orange Park. More

WRX Hatchback. They put in the work for you! GREAT experience! They worked and worked to get my into the car I wanted at a price i could afford, and i drove off the lot THAT day. Very helpful, ve GREAT experience! They worked and worked to get my into the car I wanted at a price i could afford, and i drove off the lot THAT day. Very helpful, very friendly. For a first time shopper, i couldn't be happier with the service of the whole staff. More

New WRX Limited - Great Experience The salesman, Turk Mehmet Cicek, who handled my purchase of a new 2015 Subaru WRX Limited was calm, professional, and patient. There was no pressure d The salesman, Turk Mehmet Cicek, who handled my purchase of a new 2015 Subaru WRX Limited was calm, professional, and patient. There was no pressure during demonstration of the vehicle, and he answered all my questions during and after the demonstration. I wanted a particular configuration of the WRX that was not easy to find, and had specific color requirements. Mr. Cicek worked with me to find what I was looking for. I recommend that anyone considering a new vehicle confer with Mr. Cicek. More

Got it just the way I wanted it! I had done my research and knew exactly what I wanted. I selected the dealership (SoOP) primarily due to the proximity to my home. I walked in on a I had done my research and knew exactly what I wanted. I selected the dealership (SoOP) primarily due to the proximity to my home. I walked in on a weekend morning and met Brent Andrus, a warm and affable young man, who after some discussion and research determined that my Forester would need to be ordered from the factory. We struck up a deal that had me scheduled to receive my vehicle at a later date. Throughout the wait, Brent continued to followup with me and give me feedback. When the Forester arrived, we discovered that it was not as ordered. No problem, Brent AND the dealership made sure that I would be a happy customer. I am nearing my 7500 mile service and could not be happier with my Subaru. Thanks to Brent Andrus & Subaru of Orange Park. - paul w. nichols More

Good Experience My husband and I went up to Subaru to check out a used car on their lot but ended up spotting a slightly used WRX hatch on the lot, freshly traded in. My husband and I went up to Subaru to check out a used car on their lot but ended up spotting a slightly used WRX hatch on the lot, freshly traded in. Katey helped us close the deal on my first Subaru. Had a great experience, there was no hassle and she is super nice! I would definitely recommend Subaru of OP. More

great service, great people, great price. I went to the other Subaru dealer in town to see the BRZ. They wouldn't let me even sit in one! I didn't have my cosigner with me at the time so they I went to the other Subaru dealer in town to see the BRZ. They wouldn't let me even sit in one! I didn't have my cosigner with me at the time so they told me to come back when I have my cosigner and are ready to do business. I was completely turned off by the way they treated me!! That being said I left. I found the orange park location online and headed straight there. When I arrived at Subaru of Orangepark I was greeted with a smile and a friendly can shake. Michael quickly found out what I was looking for I put an excellent deal together for me! He had the paper ready quickly and went over the car in great detail. I would definitely recommend Subaru OfOrange Park More

Great people Tyler was very knolageable about my vehicle and made the entire process easy. I will be sure to recommend him to anyine looking for a new Subaru. Tyler was very knolageable about my vehicle and made the entire process easy. I will be sure to recommend him to anyine looking for a new Subaru. More

Great Experience! I have purchased two cars now from Brent and referred him to several of my friends. He is great to work with. He listens to what you need and has a ve I have purchased two cars now from Brent and referred him to several of my friends. He is great to work with. He listens to what you need and has a very client-centric sales approach. I highly recommend him! More

My first Subaru My husband negotiated the deal and I drove home in my very first Subaru. The staff were very helpful, polite and Brent was a pleasure to deal with. Th My husband negotiated the deal and I drove home in my very first Subaru. The staff were very helpful, polite and Brent was a pleasure to deal with. Thank you. More

My First Subaru I have driven Honda's since 1988 and this was my first Subaru purchase. Brent is a no nonsense sales person who is very attentive to what the customer I have driven Honda's since 1988 and this was my first Subaru purchase. Brent is a no nonsense sales person who is very attentive to what the customer needs and goes over and above to make sure your experience is a pleasant one. I have recommended Brent to many perspective car buyers and look forward to dealing with him in the future. More