Hanania Subaru of Orange Park

Good buying experience Saw a 2016 Legacy on line that I liked. Called and spoke to Sean Kelley who worked out all the numbers and details before I made the 3 hour trip to th Saw a 2016 Legacy on line that I liked. Called and spoke to Sean Kelley who worked out all the numbers and details before I made the 3 hour trip to the dealership. Once I arrived all the figures were correct, no last minute changes or sales pitches. Excellent price on the car (or I would not have driven 3 hours!). Met the manager, Benji, who was pleasant, straightforward and gave me a fair price on my trade. Sean was a pleasure to work with. Not pushy or aggressive and none of the "BS" you often get from salespeople. The woman who did my financing papers was very knowledgeable and found me the best lender with the best rate. Have to say it was the best car buying experience I've had and I have owned Subarus since 1983. More

Got my 2017 Outback I did not need help deciding on what Subaru I wanted, only when and for what price. Tim was very professional and knew all the car's bells and whistl I did not need help deciding on what Subaru I wanted, only when and for what price. Tim was very professional and knew all the car's bells and whistles. He was not pushy, only politely persistent. I left feeling I got a decent price for a great car. My only complaint was the time it took to complete the deal, but even the finance manager, Bob, was a pleasure to work with. Thank you for a good experience. I should mention that this is my 3rd Outback from SOP! More

Sharing a great experience This car buying experience was so easy and pleasant. There was zero pressure. Our sales rep was Sean Kelley. He was patient, friendly, helpful, inf This car buying experience was so easy and pleasant. There was zero pressure. Our sales rep was Sean Kelley. He was patient, friendly, helpful, informative and he did not possess that typical car salesman persona. He was very respectful with regard to prepurchase communication as well. He figured out what was best for me and did not harass me with communication. Bob D'Amelio, the finance manager, was extremely helpful with the financing process and helped me get a far better interest rate than what I was able to obtain myself. He also was very pleasant and we never felt any pressure. I have purchased many cars over the years, including several S-Class Mercedes, and I think this was my most positive experience. I highly recommend this dealership. More

Purchase of a 2017 Forester Sean was our first contact and made the car buying experience fun and seamless. My wife & I have had some horrific car buying experiences in the pa Sean was our first contact and made the car buying experience fun and seamless. My wife & I have had some horrific car buying experiences in the past. This was the opposite! We moved from Sean Kelley to Benjie Weber to Bob D'Amelio and everyone was professional, courteous, listened well to our needs, and provided us with exceptional service. We definitely felt appreciated and respected. Customer service was just what everyone was about. Car buying experience doesn't get any better than this. More

Deceptive Practice If you had any vehicle serviced by this area, and your service Advisor was Charles Moore he was not a qualified service manager, but the dealership a If you had any vehicle serviced by this area, and your service Advisor was Charles Moore he was not a qualified service manager, but the dealership allowed him to diagnose car problems... this was told to me by the New Service Manager "Tim" plus they have had possession of my car since sept 2016, More

Worse car buying experience ever No recommending this place to anyone. Salesman was rude, laud, and disrespectful. No respect for military or veteran. Offered me a $20.00 military reb No recommending this place to anyone. Salesman was rude, laud, and disrespectful. No respect for military or veteran. Offered me a $20.00 military rebate on a $30,000 car. A total disgrace.k More

Love my new Forester!! I had a great experience and I love my new Forester! I worked with some great people and got exactly what I wanted. Would send everyone there! I had a great experience and I love my new Forester! I worked with some great people and got exactly what I wanted. Would send everyone there! More

Another great experience! This is the second Subaru we have purchased and Robbie makes it happen! Will be a loyal customer for a long time! Love my subarus! This is the second Subaru we have purchased and Robbie makes it happen! Will be a loyal customer for a long time! Love my subarus! More

Typical Hanania It wasn't the worst experience I've ever had, by far. Some of the staff were polite, but on several visits I've not left with a good impression overal It wasn't the worst experience I've ever had, by far. Some of the staff were polite, but on several visits I've not left with a good impression overall. First was in 2014 when I accompanied a friend who was interested in a manual Impreza. After being informed that there were none in stock, the salesman requested to process a credit application. Kind of a headscratcher, considering that they had nothing he wanted to buy. In March of this year I stopped to look at Outbacks. Saleswoman was polite, but seemed a bit new and unfamiliar. The follow-up calls became excessive - to the point I was being called every day. Dealing with a family funeral at that time occupied my attention, and I had to ask to stop being called. A few months ago, a family member was looking for a new Subaru. We offered invoice plus TTT, they agreed. Pricing sheet came back with invoice plus additional profit. That went back and forth a bit, and when advised we would get back in contact after checking other state dealers, a sarcastic response was received - so no thanks, no sale. Then last month I finally was ready to buy an Outback. Inadvertently I used my ZIP code when processing a form on Subaru.com and it went to this dealer. Again with the calls, and I asked for no more emails or calls. I ended up going elsewhere to buy. Again, not the worst dealer ever, but it feels like a typical Hanania dealer (same as the environment at Volkswagen OP, Hyundai OP, or Fiat OP). If they really focused, I think it could be improved very well. More

Best Dealership I Have Ever Worked With!!! Best experience of car buying I have ever had! Larissa was my sales rep and she was amazing! She answered all of my questions and wasn't pushy at all! Best experience of car buying I have ever had! Larissa was my sales rep and she was amazing! She answered all of my questions and wasn't pushy at all!! We got the best deal and we were out of their quickly! Definitely recommend this dealer if you are going to buy a Subaru!! More