Hanania Subaru of Orange Park

Exceptional service help I was traveling from north Georgia to Ormond Beach when suddenly my 2012 Subau Outback dashboard lights lit up! I pulled to the side of the road and t I was traveling from north Georgia to Ormond Beach when suddenly my 2012 Subau Outback dashboard lights lit up! I pulled to the side of the road and turned engine off. I checked my phone for nearest Subaru dealership and was directed to Subaru Of Orange Park. I called and was connected to Robert Desjadon. He quickly assessed my situation and assured me I could drive to the dealership. I got immediate service upon arrival and offered a bottle of water while I waited! Turned out it was the gas cap, I think he thought that to begin with, but he was very reassuring to me while I was on the side of the road and later at the service department! Great service! I love my Subaru, and I appreciate the service this Subaru Dealership offered with a smile, thank you Robert! More

Too long service, does NOT complete job. Today was my last free service that came along with my purchase of a 2015 Subaru forester. I have to say I am SO relieved to be done with this dealers Today was my last free service that came along with my purchase of a 2015 Subaru forester. I have to say I am SO relieved to be done with this dealership and will not bring my business back to it again. I wrote a previous review of my initial experience when purchasing the car and all the nonsense we went through, so I won't go into all that within this review. But this isn't just a one time bad experience with them, instead it has occurred all but two times. Today my oil change took an hour and 50 minutes, appointment was at 1, didn't get finished till 2:50. They said they washed AND vacuumed my car, I was especially looking forward to the vacuum because my car needed it, they rinsed the outside and that was it. The car seats nor the floor were very obviously NOT vacuumed a bit, which makes me question if they did the other services correctly, or at all. I haven't been to Jax Subaru off of Atlantic because I didn't want to make the drive, but I really wish I had reviewed this dealership more and next time I purchase a Subaru I will make sure to do my research on where I purchase it from, if you want to feel like a valued customer, and to have a satisfactory, efficient service experience DO NOT go to Subaru of Orange park, you will be left disappointed. More

Urgent repair handled professionally My 2006 Subaru Forester unexpectedly started to run rough on a Friday afternoon. I am new to the area and called this dealer as it was one of two with My 2006 Subaru Forester unexpectedly started to run rough on a Friday afternoon. I am new to the area and called this dealer as it was one of two within driving distance of my home. The service department said that I could bring the car in that evening or the following day (Saturday). I brought the vehicle in on Friday evening and Ricky Stokes told me they would work it in the following afternoon for a diagnosis and possible repair. Late the next afternoon, they called with a diagnosis that would require the repair to be completed on Monday. This was not unexpected. He had prepared a quote, and when I asked if they had any promotional discounts, Ricky promptly applied one. I authorized the repair. On Monday I went to pick up the car in the afternoon. The service manager met us and got us checked out in just a few minutes. We were so happy to get our car back so quickly and they handled everything professionally and courteously. I will be using them for service from now on. More

4 service returns in 4 months since purchasing new car The service department does not actively support the cars the showroom sells. While the staff is very friendly, they do not take the extra step to no The service department does not actively support the cars the showroom sells. While the staff is very friendly, they do not take the extra step to notify their customers when there are recalls or service advisories of vehicles that were purchased at their dealership. Since we purchased a new 2015 Subaru Outback in June 2014 and had to return to the dealership - once engine warning light - twice Eye Sight failure - once towed 40 miles when the fuel cap would not open and we could not fuel the car. Every time the service manager stated it was a known problem and knew how to fix it. Well, we were we not notified of these known problems before we experienced them out on the road???? More

Great Experience the better option in Jacksonville Ordered a 2016 Outback Limited with Katey Comstock. This process was very pleasant from order to delivery. I was up front with Katey on what I wanted Ordered a 2016 Outback Limited with Katey Comstock. This process was very pleasant from order to delivery. I was up front with Katey on what I wanted for my trade and for the new vehicle and she made it happen. Keep in mind I emailed dealerships from Atlanta, GA through Clearwater, FL and the best deal was right in my backyard. BTW the other guys close to the beach were very rude and ridiculed my trade before even seeing it. Do yourself a favor and shop with Subaru of Orange Park, From Katey Comstock to GM Tim Peeler and everyone else thanks for making this an enjoyable experiance. More

Personalized service. Roger does a great job explaining what was done and a real friendly guy. Service manager introduced himself and said if anything he can do, just call Roger does a great job explaining what was done and a real friendly guy. Service manager introduced himself and said if anything he can do, just call him at work or on his personal phone. More

Friendly and Knowledgeable Friendly and very professional staff, Very knowledgeable. The staff was very helpful, They made my purchase very enjoyable. There was no pressure, Friendly and very professional staff, Very knowledgeable. The staff was very helpful, They made my purchase very enjoyable. There was no pressure, I really like that my salesperson was there to show me the product and allow me to find the right fit. More

Always on time and do what they say. Service is very expensive today at dealerships. But you're paying for their expertise, warranty of service, genuine Subby parts, service with a smile Service is very expensive today at dealerships. But you're paying for their expertise, warranty of service, genuine Subby parts, service with a smile and a loaner if available. More

Great service from Elliot Haire Elliot didn't try and pressure us but just told us all of the facts about the car that we wanted to know and was able to get us a great deal. We ended Elliot didn't try and pressure us but just told us all of the facts about the car that we wanted to know and was able to get us a great deal. We ended up having to order the car but throughout the 4 months that it took, he contacted me several times with updates on the progress. When the car finally arrived, I was not able to show up until it was his day off from work, but he showed up anyways to make sure the everything was good with the car. More

Subaru – the best car and the best salesperson JC Matthews I had done a lot of reading about cars before I went to make the purchase of my car. So I knew that Subaru was a great car and I picked Subaru of oran I had done a lot of reading about cars before I went to make the purchase of my car. So I knew that Subaru was a great car and I picked Subaru of orange park since it is near where I live. But I was really lucky that the sales person who worked with me was JC Matthews. He was phenomenal. I would recommend using him to everyone. He was knowledgeable, patient, not pushy, and help me figure out exactly which car was the best car for me. And now I am driving that car. And he's open to my contacting him and asking him questions about the car. If you are as lucky as me, You will get a chance to work with JC Matthews. I love my new car and I locked my experience of working with JC Matthews. Thank you. Joy Carol More