Hanania Subaru of Orange Park

Awful Lies over Lies We found a car online and made an appointment to drive an hour away to see it based on its availability. The car was gone when we got there and was in We found a car online and made an appointment to drive an hour away to see it based on its availability. The car was gone when we got there and was informed that it had been traded to another dealership. They had another much higher ($10,000) priced version of the one we wanted. We asked them to search the inventory of the local dealership to our house and was told they did not have any and if we wanted one we would have to wait 8 weeks to order one, drive to Bradenton FL or buy the only one they had on sight. We were asked for our trade pay off by the salesman before they took a look at our like new condition vehicle with new tires and zero damage. They offered us exactly $2000 below its fair market dealer trade value. I asked why and was given a million excuses. I asked for proof of this document and after nearly 30 minutes I was handed some type of photoshopped document claiming that our vehicle was in "Rough" shape. Next we asked about special financing and was told that there is no special financing on this car because its an easy seller for them. Up to this point everything that has happened was basically a lie or a cheat to manipulate our purchase making decisions. We end up buying the car that had for $36,000 at a rate of 3.44% @ 84 months. The next day I found the exact car we originally wanted at Subaru of Jacksonville in the same color we asked for and they were offering it at 1.9% for 72 months, which is the same interest rate we were already paying with a credit score of 783. I reached out to Jack Hanania, the owner of Subaru and heard nothing. I left multiple messages with the sales manager and heard nothing. So finally I called Subaru Customer Care and they started a file regarding everything. Eventually I was contacted by the General Manger and we exchanged several emails and phone calls outlining the problems, concerns and exactly what I wanted to be fixed. This turned into several weeks now of a run around. At one point after reviewing the information the GM called and offered me free oil changes for a year which has a value of less than $100. Mind you you have been overcharged now in high interest to the amount of nearly $2500. Next he starts telling me that his guys are good and that one of them has been distracted because he has cancer and that it was not intentional. Seriously??? Why is that my business and why is he using that as an excuse for his sales team lying to us? In the end I would say this was the worst car buying experience we have had and I have personally owned 6 new cars in my life. My last communication from the GM was a response to an email I sent warning them to take me seriously or I would report them. The GM's response was that I was a hostel person and that he was now going to revoke any offers he had previously made and he would be turning me over to his legal team. Just to be clear I asked them specifically for three things. 1st I requested that they give us a fair offer for our trade based on its real condition. 2nd I wanted them to give us the proper interest rate. 3rd I wanted them to discount the $2000 extended 100,000 mile warranty that we purchased as compensation for the now 20 days of arguing and time wasted. To this day, none of these things have happened. Sincerely, Paul G. More

New Car Stopped at a few stores and had no luck? Then my co worker told me to check out Subaru orange park because she bought her car there and had a great e Stopped at a few stores and had no luck? Then my co worker told me to check out Subaru orange park because she bought her car there and had a great experience. Finally I decided to stop in on my way home from work. I was very impressed with the facility and the staff. They actually listened to me and seemed concerned to help.I told them I would speak to my husband and let them know. He went back a few weeks later and traded my old car for the new one. More

Don't on their word Our family purchased a vehicle from this dealership Subaru of Orange Park, a 2011 Jeep Wrangler. During our test drive I notice a light on dash whic Our family purchased a vehicle from this dealership Subaru of Orange Park, a 2011 Jeep Wrangler. During our test drive I notice a light on dash which was determined to be a tire pressure light per the associate. We weren't sure of buying the vehicle and told her we would think about it but to make sure the tire pressure light was taken care of. We gave her our number and she advised us that it was going straight to the service department in regards to the tire pressure light. We came back the following day did another test drive with the same associate while driving the tire pressure light turned on. I told her it obviously had not been taken care of, we got back to the dealership and it went back to their service department. We were advised that it was just a pressure issue and there was nothing else the matter with the tires. We decided at that point we would purchase the vehicle so we started on the paperwork and reinstated to the associate at that point to make sure that the light for the tire pressure was taken care of. Our associate advised that is was back being cleaned and would make sure with the service department again that there isn't an issue with the tires and it truly was just pressure that "we had her word" is what we were told. We swapped keys the Jeep was pulled up to the front clean as a whistle and we were ecstatic about our new purchase! We hopped in our new vehicle or new to us and drove out of the parking lot we were not even at the first stop sign and the tire pressure light came back on. I told my husband about the light I said the $@!#% thing has just turned on again he was overwhelmed with frustration at this point and we decided to take it to Discount Tire , all of our tires have been purchased from them for years and we have had a wonderful business relationship with them. I take it to them before going out of town and we were informed that there was not any sensors in the tires, all tires, including the spare! These tires were fairly new and there is no reason that the sensors shouldn't be there and Subaru of Orange Park should have certainly known what the problem was. They advised that the cost at the dealership to get them done was $60.00 a piece for five tires $300.00 plus tax and whatever stupid fees you get charged with like diagnostic. Yes, it was out mistake for not turning around immediately but we certainly didn't think it was going to be an issue with every tire on the vehicle. In September our associate called from Subaru of Orange Park to wish my husband a happy birthday she was a day late and apologized for that. Then she inquired on the satisfaction of our purchase and the company. My husband advised her that he was not satisfied at all, he explained that there were no sensors in any of the tires which is how tire pressure is read and caused the light to be on at the dash. The cost at the dealership he was told $60.00 a piece which is a $300.00 mistake that we were told by you that there were no issues at all and it was just low pressure in the tires we had " your word " it was taken care of basically it was reset and we were sent on our way. The associate told my husband she was going to pull our paperwork and take it back to the service department to find out what happened and would call him back in 20 minutes.......That was on September 7th,2015 and we are still waiting on that call. My concern is that it was just blatant behavior at a Jack Hanania dealership that we had already had an issue with Volkswagen of Orange Park another Jack Hanania dealership. At that one they quoted brake replacement from our paper work from four years earlier and we got there after the work was done the price had doubled another blatant behavior from another associate. Neither associate did as they promised nor followed through as they should have. I would be weary of either one of these Jack Hanania automotive groups. More

Exceptional service help I was traveling from north Georgia to Ormond Beach when suddenly my 2012 Subau Outback dashboard lights lit up! I pulled to the side of the road and t I was traveling from north Georgia to Ormond Beach when suddenly my 2012 Subau Outback dashboard lights lit up! I pulled to the side of the road and turned engine off. I checked my phone for nearest Subaru dealership and was directed to Subaru Of Orange Park. I called and was connected to Robert Desjadon. He quickly assessed my situation and assured me I could drive to the dealership. I got immediate service upon arrival and offered a bottle of water while I waited! Turned out it was the gas cap, I think he thought that to begin with, but he was very reassuring to me while I was on the side of the road and later at the service department! Great service! I love my Subaru, and I appreciate the service this Subaru Dealership offered with a smile, thank you Robert! More

Too long service, does NOT complete job. Today was my last free service that came along with my purchase of a 2015 Subaru forester. I have to say I am SO relieved to be done with this dealers Today was my last free service that came along with my purchase of a 2015 Subaru forester. I have to say I am SO relieved to be done with this dealership and will not bring my business back to it again. I wrote a previous review of my initial experience when purchasing the car and all the nonsense we went through, so I won't go into all that within this review. But this isn't just a one time bad experience with them, instead it has occurred all but two times. Today my oil change took an hour and 50 minutes, appointment was at 1, didn't get finished till 2:50. They said they washed AND vacuumed my car, I was especially looking forward to the vacuum because my car needed it, they rinsed the outside and that was it. The car seats nor the floor were very obviously NOT vacuumed a bit, which makes me question if they did the other services correctly, or at all. I haven't been to Jax Subaru off of Atlantic because I didn't want to make the drive, but I really wish I had reviewed this dealership more and next time I purchase a Subaru I will make sure to do my research on where I purchase it from, if you want to feel like a valued customer, and to have a satisfactory, efficient service experience DO NOT go to Subaru of Orange park, you will be left disappointed. More

Urgent repair handled professionally My 2006 Subaru Forester unexpectedly started to run rough on a Friday afternoon. I am new to the area and called this dealer as it was one of two with My 2006 Subaru Forester unexpectedly started to run rough on a Friday afternoon. I am new to the area and called this dealer as it was one of two within driving distance of my home. The service department said that I could bring the car in that evening or the following day (Saturday). I brought the vehicle in on Friday evening and Ricky Stokes told me they would work it in the following afternoon for a diagnosis and possible repair. Late the next afternoon, they called with a diagnosis that would require the repair to be completed on Monday. This was not unexpected. He had prepared a quote, and when I asked if they had any promotional discounts, Ricky promptly applied one. I authorized the repair. On Monday I went to pick up the car in the afternoon. The service manager met us and got us checked out in just a few minutes. We were so happy to get our car back so quickly and they handled everything professionally and courteously. I will be using them for service from now on. More

4 service returns in 4 months since purchasing new car The service department does not actively support the cars the showroom sells. While the staff is very friendly, they do not take the extra step to no The service department does not actively support the cars the showroom sells. While the staff is very friendly, they do not take the extra step to notify their customers when there are recalls or service advisories of vehicles that were purchased at their dealership. Since we purchased a new 2015 Subaru Outback in June 2014 and had to return to the dealership - once engine warning light - twice Eye Sight failure - once towed 40 miles when the fuel cap would not open and we could not fuel the car. Every time the service manager stated it was a known problem and knew how to fix it. Well, we were we not notified of these known problems before we experienced them out on the road???? More

Great Experience the better option in Jacksonville Ordered a 2016 Outback Limited with Katey Comstock. This process was very pleasant from order to delivery. I was up front with Katey on what I wanted Ordered a 2016 Outback Limited with Katey Comstock. This process was very pleasant from order to delivery. I was up front with Katey on what I wanted for my trade and for the new vehicle and she made it happen. Keep in mind I emailed dealerships from Atlanta, GA through Clearwater, FL and the best deal was right in my backyard. BTW the other guys close to the beach were very rude and ridiculed my trade before even seeing it. Do yourself a favor and shop with Subaru of Orange Park, From Katey Comstock to GM Tim Peeler and everyone else thanks for making this an enjoyable experiance. More

Personalized service. Roger does a great job explaining what was done and a real friendly guy. Service manager introduced himself and said if anything he can do, just call Roger does a great job explaining what was done and a real friendly guy. Service manager introduced himself and said if anything he can do, just call him at work or on his personal phone. More

Friendly and Knowledgeable Friendly and very professional staff, Very knowledgeable. The staff was very helpful, They made my purchase very enjoyable. There was no pressure, Friendly and very professional staff, Very knowledgeable. The staff was very helpful, They made my purchase very enjoyable. There was no pressure, I really like that my salesperson was there to show me the product and allow me to find the right fit. More