Hanania Subaru of Orange Park

Happy Impreza Girl I can't speak much for the rest of the staff, but I will say that Sean Kelley went above and beyond to make a deal work for me on my 2015 Impreza I ha I can't speak much for the rest of the staff, but I will say that Sean Kelley went above and beyond to make a deal work for me on my 2015 Impreza I had my eye on for about a month. I'm from Charleston SC and he bent over backwards to negotiate with Terry exact numbers of exactly what I would be paying for the car before I showed up in Florida to drive it off the lot. Which turned out to be almost a month process at the end of the day. Compared to other Subaru salesman nearby where i live, he was the only one who kept checking in to make sure everything was going as planned to make it a deal that works for me. When we finally agreed and I traveled down to get it, he personally picked me up from the train station (which is a significant distance from the dealership) so I didn't have to pay for a cab. When I showed up, he had my car detailed and had all his homework done on explaining every single in and out detail of the car which made the final decision very easy for me especially since we had already agreed to my numbers on what I could afford so there wasn't any wasted time haggling, which in my experience makes the car purchasing process very unpleasant when it should be exciting! He was very honest and made me feel very comfortable and not pressured at all. Given the rest of the reviews on here and a couple other people I encountered, I'm a little concerned about the other post-processes such as title and registration going smoothly especially since I live so far away, but there's no doubt in my mind that Sean is just a phone call away to help me out even though the sale is already done. Definitely a genuine guy who cares about his customers. Thanks Sean and Subaru of orange park! For getting me into the perfect car for me :) More

Awful experience. Awful Used car manager. If I could rate it a 0 stars I would. On Sunday I made an appointment to see a vehicle at 4:00pm on Monday with the sales manager Terrance, I came in If I could rate it a 0 stars I would. On Sunday I made an appointment to see a vehicle at 4:00pm on Monday with the sales manager Terrance, I came in at 2:30pm because I finished my obligation early and Terrance informed me that a family was coming in to buy the vehicle that I had made the appointment too see... he said they called and made an appointment that morning...so I said, well I made the appointment and I am here... and he shook my hand and replied, "You have nothing to worry about, you made the appointment first so you will have first shot at the vehicle, that's how we do things here at Subaru of Orange Park." So as he is saying this the family walks in and sits in the cubicle right next to me. Which was extremely awkward and unprofessional. So the guy helping me ( not Terrance) was really nice, and we went for a test drive, got back to the cubicle and worked the numbers out, while we are doing this the other sales person who was helping the family comes over and takes the keys so that the family can test drive it. So we worked the numbers up, and I said ok let me step outside and call my wife and make sure she is ok with this purchase, and if she's cool with it then we will do it. So while I am on the phone the family comes back from the test drive, walks in and sits down at the cubicle, and my sales guy who was helping me comes out and says, "they bought it." (while I am on the phone with my wife)... I said.. excuse me, Terrance told me that I had first option, and if I didn't want the vehicle, then the family would get to decide if they wanted it... he said sorry, they just told me it was sold and to come out and tell you. So I walk in and surprise, surprise Terrace is no where to be found, and didn't answer my phone calls when I tried to call him after I left. I will never do business there again, and my friends and family wont either... I suggest you stay away.. extremely shady and don't care about the customer at all. More

Waiting for resolution of complaint Ricky Stokes had good customer relations; however, missing the hubcap and lug nuts after service. No return call on request to investigate and correc Ricky Stokes had good customer relations; however, missing the hubcap and lug nuts after service. No return call on request to investigate and correct mistake. More

Bait and switch Long and the short of this...... Looking for a Subaru Outback, Orange Park Fl sent out a blast email with the 110 % price guarantee. Presented written Long and the short of this...... Looking for a Subaru Outback, Orange Park Fl sent out a blast email with the 110 % price guarantee. Presented written offer from Jax Subaru to Heath the internet manager and he came back with "can't touch that". Asked about the 110 % and he said nothing!! This is a bait and switch!!! Will never shop there again!! I went straight back to Jax Subaru and purchased a 2016 outback limited. More

Helped a damsel in distress Heading home to NJ, brake light came on constant flashing, called dealership home gave me Orange Park Subaru as i came upon Jacksonville. The Best!!!! Heading home to NJ, brake light came on constant flashing, called dealership home gave me Orange Park Subaru as i came upon Jacksonville. The Best!!!! More

Outstanding Service! My Subaru Forester needed its 60,000 mile maintenance service, requiring me to drop off the car for more than 5 hours. I am a caregiver for my husban My Subaru Forester needed its 60,000 mile maintenance service, requiring me to drop off the car for more than 5 hours. I am a caregiver for my husband who was recently in an accident and also pick my grandchildren up each day from school. I have a very limited window of time that I can be without my car and away from home. Daniel Carter at Subaru of Orange Park went above and beyond the call of duty by setting a service appointment that worked with my schedule, arranging for a loaner car for me while my car was being serviced, and staying after hours on the service date to ensure the work was completed as promised. It is rare these days to find people in business who do what they say they are going to do and I am so appreciative of Daniel Carter for doing exactly what he promised. He and his team are a great asset to Subaru of Orange Park. They are friendly, honest and great to work with, and I recommend them highly. More

Loving my new BRZ!!! I purchased my 2015 BRZ limited from JC a few weeks ago and love this car. He took the time to go over all the features and made sure I was satisfie I purchased my 2015 BRZ limited from JC a few weeks ago and love this car. He took the time to go over all the features and made sure I was satisfied with the delivery. This is my second vehicle I've purchased from Subaru of OP and I couldn't be happier! The customer service is excellent! Thanks JC and Subaru of OP! More

Awful Lies over Lies We found a car online and made an appointment to drive an hour away to see it based on its availability. The car was gone when we got there and was in We found a car online and made an appointment to drive an hour away to see it based on its availability. The car was gone when we got there and was informed that it had been traded to another dealership. They had another much higher ($10,000) priced version of the one we wanted. We asked them to search the inventory of the local dealership to our house and was told they did not have any and if we wanted one we would have to wait 8 weeks to order one, drive to Bradenton FL or buy the only one they had on sight. We were asked for our trade pay off by the salesman before they took a look at our like new condition vehicle with new tires and zero damage. They offered us exactly $2000 below its fair market dealer trade value. I asked why and was given a million excuses. I asked for proof of this document and after nearly 30 minutes I was handed some type of photoshopped document claiming that our vehicle was in "Rough" shape. Next we asked about special financing and was told that there is no special financing on this car because its an easy seller for them. Up to this point everything that has happened was basically a lie or a cheat to manipulate our purchase making decisions. We end up buying the car that had for $36,000 at a rate of 3.44% @ 84 months. The next day I found the exact car we originally wanted at Subaru of Jacksonville in the same color we asked for and they were offering it at 1.9% for 72 months, which is the same interest rate we were already paying with a credit score of 783. I reached out to Jack Hanania, the owner of Subaru and heard nothing. I left multiple messages with the sales manager and heard nothing. So finally I called Subaru Customer Care and they started a file regarding everything. Eventually I was contacted by the General Manger and we exchanged several emails and phone calls outlining the problems, concerns and exactly what I wanted to be fixed. This turned into several weeks now of a run around. At one point after reviewing the information the GM called and offered me free oil changes for a year which has a value of less than $100. Mind you you have been overcharged now in high interest to the amount of nearly $2500. Next he starts telling me that his guys are good and that one of them has been distracted because he has cancer and that it was not intentional. Seriously??? Why is that my business and why is he using that as an excuse for his sales team lying to us? In the end I would say this was the worst car buying experience we have had and I have personally owned 6 new cars in my life. My last communication from the GM was a response to an email I sent warning them to take me seriously or I would report them. The GM's response was that I was a hostel person and that he was now going to revoke any offers he had previously made and he would be turning me over to his legal team. Just to be clear I asked them specifically for three things. 1st I requested that they give us a fair offer for our trade based on its real condition. 2nd I wanted them to give us the proper interest rate. 3rd I wanted them to discount the $2000 extended 100,000 mile warranty that we purchased as compensation for the now 20 days of arguing and time wasted. To this day, none of these things have happened. Sincerely, Paul G. More

New Car Stopped at a few stores and had no luck? Then my co worker told me to check out Subaru orange park because she bought her car there and had a great e Stopped at a few stores and had no luck? Then my co worker told me to check out Subaru orange park because she bought her car there and had a great experience. Finally I decided to stop in on my way home from work. I was very impressed with the facility and the staff. They actually listened to me and seemed concerned to help.I told them I would speak to my husband and let them know. He went back a few weeks later and traded my old car for the new one. More

Don't on their word Our family purchased a vehicle from this dealership Subaru of Orange Park, a 2011 Jeep Wrangler. During our test drive I notice a light on dash whic Our family purchased a vehicle from this dealership Subaru of Orange Park, a 2011 Jeep Wrangler. During our test drive I notice a light on dash which was determined to be a tire pressure light per the associate. We weren't sure of buying the vehicle and told her we would think about it but to make sure the tire pressure light was taken care of. We gave her our number and she advised us that it was going straight to the service department in regards to the tire pressure light. We came back the following day did another test drive with the same associate while driving the tire pressure light turned on. I told her it obviously had not been taken care of, we got back to the dealership and it went back to their service department. We were advised that it was just a pressure issue and there was nothing else the matter with the tires. We decided at that point we would purchase the vehicle so we started on the paperwork and reinstated to the associate at that point to make sure that the light for the tire pressure was taken care of. Our associate advised that is was back being cleaned and would make sure with the service department again that there isn't an issue with the tires and it truly was just pressure that "we had her word" is what we were told. We swapped keys the Jeep was pulled up to the front clean as a whistle and we were ecstatic about our new purchase! We hopped in our new vehicle or new to us and drove out of the parking lot we were not even at the first stop sign and the tire pressure light came back on. I told my husband about the light I said the $@!#% thing has just turned on again he was overwhelmed with frustration at this point and we decided to take it to Discount Tire , all of our tires have been purchased from them for years and we have had a wonderful business relationship with them. I take it to them before going out of town and we were informed that there was not any sensors in the tires, all tires, including the spare! These tires were fairly new and there is no reason that the sensors shouldn't be there and Subaru of Orange Park should have certainly known what the problem was. They advised that the cost at the dealership to get them done was $60.00 a piece for five tires $300.00 plus tax and whatever stupid fees you get charged with like diagnostic. Yes, it was out mistake for not turning around immediately but we certainly didn't think it was going to be an issue with every tire on the vehicle. In September our associate called from Subaru of Orange Park to wish my husband a happy birthday she was a day late and apologized for that. Then she inquired on the satisfaction of our purchase and the company. My husband advised her that he was not satisfied at all, he explained that there were no sensors in any of the tires which is how tire pressure is read and caused the light to be on at the dash. The cost at the dealership he was told $60.00 a piece which is a $300.00 mistake that we were told by you that there were no issues at all and it was just low pressure in the tires we had " your word " it was taken care of basically it was reset and we were sent on our way. The associate told my husband she was going to pull our paperwork and take it back to the service department to find out what happened and would call him back in 20 minutes.......That was on September 7th,2015 and we are still waiting on that call. My concern is that it was just blatant behavior at a Jack Hanania dealership that we had already had an issue with Volkswagen of Orange Park another Jack Hanania dealership. At that one they quoted brake replacement from our paper work from four years earlier and we got there after the work was done the price had doubled another blatant behavior from another associate. Neither associate did as they promised nor followed through as they should have. I would be weary of either one of these Jack Hanania automotive groups. More