Hanania Subaru of Orange Park

I will NEVER do business with this dealership PERIOD. Back in 2010, I purchased my very first Subaru (2011 Subaru Forester) from this dealership when it was owned by Phil Porter who owned this dealership Back in 2010, I purchased my very first Subaru (2011 Subaru Forester) from this dealership when it was owned by Phil Porter who owned this dealership as well as Subaru of Orange Park. When it was owned by Phil Porter, the dealership had a well earned reputation for very good customer service, sales, etc. When the dealership was sold to Jack Hanania, everything went downhill. When I attempted to take my Forester in for scheduled maintenance service, the dealership's service reps was very uninformative and less than helpful in looking up or printing my maintenance service history. They blamed the ownership change and made it sound like what I was requesting was a hassle. When I started to do my research in upgrading/trading my Forester for the brand new 2015 Outback, I stopped by the dealership. No one greeted until a supposed sales rep came out. I asked if there was a print brochure for the new 2015 Outback. He said no and told me to go request one from Subaru's website. That was the extent of the conversation. I ended up taking my 2011 Forester to Subaru of Jacksonville for its scheduled and ongoing maintenance and ended up trading my Forester there for the new 2015 Outback. Subaru of Orange Park kept sending me print letters referring to my Forester offering incentives, etc. I called the dealership to get myself removed. The receptionist who answered the phone sounded completely indifferent and told me I had to speak with the Internet Sales Manager. I called back on three different dates and times to speak with the Internet Sales Manager. Never available and no one else to speak with. I had to post all the preceding on Yelp to supposedly get an apology and a number for the General Manager of Subaru of Orange Park. I called and supposedly the issue has been resolved (to be determined). I'll never do business with this Subaru dealership again in my lifetime. If they end up being the only Subaru dealership in the Jacksonville, FL area, then I'll drive to another county/city to do business with another Subaru dealership. Jack Hanania will never get my $ period. More

Subaru for Life! I love my new Impreza. Dominique did not rush me as I test drove about 5 vehicles trying to decide new or used and SUV, Sedan, or something sporty. I love my new Impreza. Dominique did not rush me as I test drove about 5 vehicles trying to decide new or used and SUV, Sedan, or something sporty. I fell in love with the Impreza. Working with Dominique, Stewart, and Robbie from Sales was a breeze. Cliff from Service made sure my car was washed and detailed and ready to go when I was finished with my paperwork. I will definitely be back to Subaru of OP when I need service and will refer my friends and family as well. More

I feel conned. I feel conned and wish I had read the reviews before venturing to this dealership. I spent the last few weeks doing all my research on the car I wan I feel conned and wish I had read the reviews before venturing to this dealership. I spent the last few weeks doing all my research on the car I wanted (Mini Cooper S 2012) when I came across the exact one I wanted at this dealership only to be disappointed that it was over my budget. None the less I kept my eye on it and seeing that after a few weeks of being on their lot it had not sold I thought nothing ventured, nothing gained and decided to email an offer. I immediately received an email back stating "Your offer doesn't seem unattainable as long as you like everything about the vehicle." I took this statement to mean that my offer was within reach/not too difficult to achieve and immediately texted them I would be coming to look at the vehicle and jumped in my car to make the two hour drive to their location. Upon arrival the salesman acknowledged my email, was informed that it was a good offer, and asked if I wanted to test drive it. After the test drive I did mention to the salesman that the windshield was cracked and was told that I would have to buy the car as is and make an insurance claim myself. Other than that, the car was everything I wanted so we proceeded to the office where I was completely blindsided when the manager comes back telling me that the original price was as low as he could go and my offer was never even being considered. Clearly integrity is "unattainable" for this dealership. More

Happy Impreza Girl I can't speak much for the rest of the staff, but I will say that Sean Kelley went above and beyond to make a deal work for me on my 2015 Impreza I ha I can't speak much for the rest of the staff, but I will say that Sean Kelley went above and beyond to make a deal work for me on my 2015 Impreza I had my eye on for about a month. I'm from Charleston SC and he bent over backwards to negotiate with Terry exact numbers of exactly what I would be paying for the car before I showed up in Florida to drive it off the lot. Which turned out to be almost a month process at the end of the day. Compared to other Subaru salesman nearby where i live, he was the only one who kept checking in to make sure everything was going as planned to make it a deal that works for me. When we finally agreed and I traveled down to get it, he personally picked me up from the train station (which is a significant distance from the dealership) so I didn't have to pay for a cab. When I showed up, he had my car detailed and had all his homework done on explaining every single in and out detail of the car which made the final decision very easy for me especially since we had already agreed to my numbers on what I could afford so there wasn't any wasted time haggling, which in my experience makes the car purchasing process very unpleasant when it should be exciting! He was very honest and made me feel very comfortable and not pressured at all. Given the rest of the reviews on here and a couple other people I encountered, I'm a little concerned about the other post-processes such as title and registration going smoothly especially since I live so far away, but there's no doubt in my mind that Sean is just a phone call away to help me out even though the sale is already done. Definitely a genuine guy who cares about his customers. Thanks Sean and Subaru of orange park! For getting me into the perfect car for me :) More

Awful experience. Awful Used car manager. If I could rate it a 0 stars I would. On Sunday I made an appointment to see a vehicle at 4:00pm on Monday with the sales manager Terrance, I came in If I could rate it a 0 stars I would. On Sunday I made an appointment to see a vehicle at 4:00pm on Monday with the sales manager Terrance, I came in at 2:30pm because I finished my obligation early and Terrance informed me that a family was coming in to buy the vehicle that I had made the appointment too see... he said they called and made an appointment that morning...so I said, well I made the appointment and I am here... and he shook my hand and replied, "You have nothing to worry about, you made the appointment first so you will have first shot at the vehicle, that's how we do things here at Subaru of Orange Park." So as he is saying this the family walks in and sits in the cubicle right next to me. Which was extremely awkward and unprofessional. So the guy helping me ( not Terrance) was really nice, and we went for a test drive, got back to the cubicle and worked the numbers out, while we are doing this the other sales person who was helping the family comes over and takes the keys so that the family can test drive it. So we worked the numbers up, and I said ok let me step outside and call my wife and make sure she is ok with this purchase, and if she's cool with it then we will do it. So while I am on the phone the family comes back from the test drive, walks in and sits down at the cubicle, and my sales guy who was helping me comes out and says, "they bought it." (while I am on the phone with my wife)... I said.. excuse me, Terrance told me that I had first option, and if I didn't want the vehicle, then the family would get to decide if they wanted it... he said sorry, they just told me it was sold and to come out and tell you. So I walk in and surprise, surprise Terrace is no where to be found, and didn't answer my phone calls when I tried to call him after I left. I will never do business there again, and my friends and family wont either... I suggest you stay away.. extremely shady and don't care about the customer at all. More

Waiting for resolution of complaint Ricky Stokes had good customer relations; however, missing the hubcap and lug nuts after service. No return call on request to investigate and correc Ricky Stokes had good customer relations; however, missing the hubcap and lug nuts after service. No return call on request to investigate and correct mistake. More

Bait and switch Long and the short of this...... Looking for a Subaru Outback, Orange Park Fl sent out a blast email with the 110 % price guarantee. Presented written Long and the short of this...... Looking for a Subaru Outback, Orange Park Fl sent out a blast email with the 110 % price guarantee. Presented written offer from Jax Subaru to Heath the internet manager and he came back with "can't touch that". Asked about the 110 % and he said nothing!! This is a bait and switch!!! Will never shop there again!! I went straight back to Jax Subaru and purchased a 2016 outback limited. More

Helped a damsel in distress Heading home to NJ, brake light came on constant flashing, called dealership home gave me Orange Park Subaru as i came upon Jacksonville. The Best!!!! Heading home to NJ, brake light came on constant flashing, called dealership home gave me Orange Park Subaru as i came upon Jacksonville. The Best!!!! More

Outstanding Service! My Subaru Forester needed its 60,000 mile maintenance service, requiring me to drop off the car for more than 5 hours. I am a caregiver for my husban My Subaru Forester needed its 60,000 mile maintenance service, requiring me to drop off the car for more than 5 hours. I am a caregiver for my husband who was recently in an accident and also pick my grandchildren up each day from school. I have a very limited window of time that I can be without my car and away from home. Daniel Carter at Subaru of Orange Park went above and beyond the call of duty by setting a service appointment that worked with my schedule, arranging for a loaner car for me while my car was being serviced, and staying after hours on the service date to ensure the work was completed as promised. It is rare these days to find people in business who do what they say they are going to do and I am so appreciative of Daniel Carter for doing exactly what he promised. He and his team are a great asset to Subaru of Orange Park. They are friendly, honest and great to work with, and I recommend them highly. More

Loving my new BRZ!!! I purchased my 2015 BRZ limited from JC a few weeks ago and love this car. He took the time to go over all the features and made sure I was satisfie I purchased my 2015 BRZ limited from JC a few weeks ago and love this car. He took the time to go over all the features and made sure I was satisfied with the delivery. This is my second vehicle I've purchased from Subaru of OP and I couldn't be happier! The customer service is excellent! Thanks JC and Subaru of OP! More