Hanania Subaru of Orange Park

Another great experience! This is the second Subaru we have purchased and Robbie makes it happen! Will be a loyal customer for a long time! Love my subarus! This is the second Subaru we have purchased and Robbie makes it happen! Will be a loyal customer for a long time! Love my subarus! More

Typical Hanania It wasn't the worst experience I've ever had, by far. Some of the staff were polite, but on several visits I've not left with a good impression overal It wasn't the worst experience I've ever had, by far. Some of the staff were polite, but on several visits I've not left with a good impression overall. First was in 2014 when I accompanied a friend who was interested in a manual Impreza. After being informed that there were none in stock, the salesman requested to process a credit application. Kind of a headscratcher, considering that they had nothing he wanted to buy. In March of this year I stopped to look at Outbacks. Saleswoman was polite, but seemed a bit new and unfamiliar. The follow-up calls became excessive - to the point I was being called every day. Dealing with a family funeral at that time occupied my attention, and I had to ask to stop being called. A few months ago, a family member was looking for a new Subaru. We offered invoice plus TTT, they agreed. Pricing sheet came back with invoice plus additional profit. That went back and forth a bit, and when advised we would get back in contact after checking other state dealers, a sarcastic response was received - so no thanks, no sale. Then last month I finally was ready to buy an Outback. Inadvertently I used my ZIP code when processing a form on Subaru.com and it went to this dealer. Again with the calls, and I asked for no more emails or calls. I ended up going elsewhere to buy. Again, not the worst dealer ever, but it feels like a typical Hanania dealer (same as the environment at Volkswagen OP, Hyundai OP, or Fiat OP). If they really focused, I think it could be improved very well. More

Best Dealership I Have Ever Worked With!!! Best experience of car buying I have ever had! Larissa was my sales rep and she was amazing! She answered all of my questions and wasn't pushy at all! Best experience of car buying I have ever had! Larissa was my sales rep and she was amazing! She answered all of my questions and wasn't pushy at all!! We got the best deal and we were out of their quickly! Definitely recommend this dealer if you are going to buy a Subaru!! More

Amazing Service! Service was outstanding! They definitely help you get what you want and need to the best of their abilities. I personally dealt with Sean Kelley and h Service was outstanding! They definitely help you get what you want and need to the best of their abilities. I personally dealt with Sean Kelley and he was great. More

Reneged on price promise I was promised a drive off price on a new forester and vehicle was in process of being delivered to me. At last moment, the managers reneged on price I was promised a drive off price on a new forester and vehicle was in process of being delivered to me. At last moment, the managers reneged on price promised saying they wouldn't sell at promised price. I had given up good offers with other Subaru dealers to buy with this dealer. A week after their decline a sales manager named Heath called me and was blaming salesman for price given to me.. NOT TRUE,! The salesman (Steven) gave me no prices on his own . His boss (sales manager) promised the price promised to me.. It's apparent that Orange Park Subaru can't be trusted and I would never recommend this dealership to anyone. More

Couldn't be happier I walked in the other day and was greeted right away. After taking their time and finding out what I wanted and what was important to me they pulled I walked in the other day and was greeted right away. After taking their time and finding out what I wanted and what was important to me they pulled up the Forester I was wanting. It was beautiful and the rest of the deal went by without a hitch. I was in and out before I knew it. I can say these guys here know what they are doing and really listen! If you are wanting a new car, please, come by and see these guys here! More

I will NEVER do business with this dealership PERIOD. Back in 2010, I purchased my very first Subaru (2011 Subaru Forester) from this dealership when it was owned by Phil Porter who owned this dealership Back in 2010, I purchased my very first Subaru (2011 Subaru Forester) from this dealership when it was owned by Phil Porter who owned this dealership as well as Subaru of Orange Park. When it was owned by Phil Porter, the dealership had a well earned reputation for very good customer service, sales, etc. When the dealership was sold to Jack Hanania, everything went downhill. When I attempted to take my Forester in for scheduled maintenance service, the dealership's service reps was very uninformative and less than helpful in looking up or printing my maintenance service history. They blamed the ownership change and made it sound like what I was requesting was a hassle. When I started to do my research in upgrading/trading my Forester for the brand new 2015 Outback, I stopped by the dealership. No one greeted until a supposed sales rep came out. I asked if there was a print brochure for the new 2015 Outback. He said no and told me to go request one from Subaru's website. That was the extent of the conversation. I ended up taking my 2011 Forester to Subaru of Jacksonville for its scheduled and ongoing maintenance and ended up trading my Forester there for the new 2015 Outback. Subaru of Orange Park kept sending me print letters referring to my Forester offering incentives, etc. I called the dealership to get myself removed. The receptionist who answered the phone sounded completely indifferent and told me I had to speak with the Internet Sales Manager. I called back on three different dates and times to speak with the Internet Sales Manager. Never available and no one else to speak with. I had to post all the preceding on Yelp to supposedly get an apology and a number for the General Manager of Subaru of Orange Park. I called and supposedly the issue has been resolved (to be determined). I'll never do business with this Subaru dealership again in my lifetime. If they end up being the only Subaru dealership in the Jacksonville, FL area, then I'll drive to another county/city to do business with another Subaru dealership. Jack Hanania will never get my $ period. More

Subaru for Life! I love my new Impreza. Dominique did not rush me as I test drove about 5 vehicles trying to decide new or used and SUV, Sedan, or something sporty. I love my new Impreza. Dominique did not rush me as I test drove about 5 vehicles trying to decide new or used and SUV, Sedan, or something sporty. I fell in love with the Impreza. Working with Dominique, Stewart, and Robbie from Sales was a breeze. Cliff from Service made sure my car was washed and detailed and ready to go when I was finished with my paperwork. I will definitely be back to Subaru of OP when I need service and will refer my friends and family as well. More

I feel conned. I feel conned and wish I had read the reviews before venturing to this dealership. I spent the last few weeks doing all my research on the car I wan I feel conned and wish I had read the reviews before venturing to this dealership. I spent the last few weeks doing all my research on the car I wanted (Mini Cooper S 2012) when I came across the exact one I wanted at this dealership only to be disappointed that it was over my budget. None the less I kept my eye on it and seeing that after a few weeks of being on their lot it had not sold I thought nothing ventured, nothing gained and decided to email an offer. I immediately received an email back stating "Your offer doesn't seem unattainable as long as you like everything about the vehicle." I took this statement to mean that my offer was within reach/not too difficult to achieve and immediately texted them I would be coming to look at the vehicle and jumped in my car to make the two hour drive to their location. Upon arrival the salesman acknowledged my email, was informed that it was a good offer, and asked if I wanted to test drive it. After the test drive I did mention to the salesman that the windshield was cracked and was told that I would have to buy the car as is and make an insurance claim myself. Other than that, the car was everything I wanted so we proceeded to the office where I was completely blindsided when the manager comes back telling me that the original price was as low as he could go and my offer was never even being considered. Clearly integrity is "unattainable" for this dealership. More