Hanania Subaru of Orange Park

JC Matthews was very kind and knowledgeable throughout the entire car-buying process. He knew which vehicle I was interested in and did not try to sell me a different model or year. I got a good price on the entire car-buying process. He knew which vehicle I was interested in and did not try to sell me a different model or year. I got a good price on my trade-in and a fair price on the new vehicle itself. This was my first new-car buying experience...Subaru of Orange Park did a great job overall from beginning to end. I would recommend this dealership and JC. More

I went to Subaru of Orange Park looking for a new BRZ, or perhaps a WRX hatchback after selling my old Subaru. Everyone that greeted us was extremely friendly and offered refreshments. I was able to take a B perhaps a WRX hatchback after selling my old Subaru. Everyone that greeted us was extremely friendly and offered refreshments. I was able to take a BRZ on a long enough test drive to decide it just wasn't for me. Then I was able to test drive a new WRX which was such an all-around great car that I bought it that day. The ease of financing, and overall experience was a hassle-free breeze. I would definitely recommend this dealership to anyone looking for a new or used car, I even drove past another Subaru dealership to get to this one. More

We found a car online and contacted the dealership to set up an appt. Brent contacted us within 5 minutes. He was friendly and professional without being pushy which is so refreshing. Ian also was very helpf up an appt. Brent contacted us within 5 minutes. He was friendly and professional without being pushy which is so refreshing. Ian also was very helpful in answering questions along side Brent. They were very friendly and made the sale of the car easy and pleasant. They have us a great deal on the trade in of our vehicle and a great price on the purchase of the new vehicle. All in all an excellent experience! More

My son initially contacted JC Mathews at Orange Park Subaru when we were at another Subaru dealership in Ocala. My wife and I had just returned from many years overseas and had no vehicle in the US. W Subaru when we were at another Subaru dealership in Ocala. My wife and I had just returned from many years overseas and had no vehicle in the US. We spoke price and model w/ JC, and I was impressed by his openness, friendliness, and understanding of the vehicle he was selling. Next day my wife and I drove from Gainesville to Orange Park to meet with JC and see the Outback we wanted and agreed upon over the phone. JC was very thorough in going through all the features of the SUV and made us feel at home at the dealership, as did others we spoke with including the financial manager. It was a very good experience for us, and we love the Outback. Thanks. More

I am always hesitant to take a car to a dealership for repair. I do alot of my own car care and am an avid hobbyist with vehicles. I know enough to be dangerous and difficult. So I admit I entered the arr repair. I do alot of my own car care and am an avid hobbyist with vehicles. I know enough to be dangerous and difficult. So I admit I entered the arrangement with preconceptions and an attitude that may or may not have been justified. Within the first three minutes of waiting to be acknowledged by the service staff my prejudices swung to convictions. Don't leave a customer at your desk waiting, all I need is a "be right with you sir" or even a smile and friendly gesture some acknowledgement that my time is important. I explained the above personal history/disclaimer to the service counter rep he was nonplussed and couldn't care. I had a transmission issue that was inconsistent and possibly electronic in nature. We agreed on a timeline for contact and since I did not have an appointment I understood they would do there best to get the car in. At this point I was hoping to receive the benefit of brand specific technician training and support. "Yes'sir we see this problem from time to time we'll get it looked at and taken care of". Instead I received a laundry list of things that need to be corrected prior to any of my requested service/diagnosis could be completed. This list included the mileage specific service check, a very, very slight oil cooler leak. I never have to top off between oil changes, a bent wheel (had tires replaced/balanced two weeks ago and the shop made no mention of this) a split rear axle bushing which is actually the sway bar bushing. The bushing is factory split so it can be installed easily. And the $120 offer to re-flash my computer since I replaced the battery over a year ago. And no explanation as to how/why this would help. The onset of the transmission errors did not coincide with the changing of the battery. So all in all pretty poor understanding of a special needs customer and an inability to step out of the corporate mindset to help your customer. When I asked for a copy of the paperwork, the copier was broken. Irony or Karma? You b@st@rds. So instead of making a 5000 service bill happen they received a vocal pissed off customer. I hope they choke on the new printer cartridge. More

J.C. was very helpful throughout my car buying experience. This is my first car I have bought and he made the experience memorable! I thank him for his assistance and patience. experience. This is my first car I have bought and he made the experience memorable! I thank him for his assistance and patience. More

From the time I got to the dealership, I expected this would be just like all my other car buying ventures, Bad. I must admit that Henry was very eager beaver to help me and make me feel at ease. Pricing would be just like all my other car buying ventures, Bad. I must admit that Henry was very eager beaver to help me and make me feel at ease. Pricing was in line to my experience with the other Jax area Subaru dealer who only seemed concerned with showing me the invoice instead of showing me why I should buy the Outback. Henry and Alex earned my business by proving that price was second to the quality of the Outback. After all was said and done you sold me why you were the best choice by introducing me around the dealership from your General Manager to your mechanic that would be servicing my Outback. I look forward to coming back for my oil changes. Oh by the way, thanks for the water for my dog Henry!! A+++ More

My wife and I drove about 2.5 hours to Subaru of Orange Park after some intense research on the car we wanted and seeing that they had what we needed at the best price we could find. I got military orders Park after some intense research on the car we wanted and seeing that they had what we needed at the best price we could find. I got military orders to relocate to Alaska and needed a reliable family car. They accepted two trade-ins (one of which was a motorcycle) and were even able to get us a MUCH better loan rate than our own bank would give us. Jose Saldana spent the entire day (about 10am to around 5:45pm) trying to help us make this happen and I can honestly say this is the best experience I've had at a dealership. I would recommend this dealership to anyone I knew. More

salesman was a total smart alec. drove 100 miles to dealership based on internet ads for used cars. test drove one. salesman knew nothing about the car. car was dirty w/animal hair everywhere. we inqui dealership based on internet ads for used cars. test drove one. salesman knew nothing about the car. car was dirty w/animal hair everywhere. we inquired about the price advertised and were told price was with $3000 down or trade, salesman said you had to click on the picture of the car to see that. seems shifty! we left and bought a car down the street from Hyundai. a much better experience. More