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Haley Buick GMC Airport

Richmond, VA

4.1
372 Reviews

5500 South Laburnum Avenue

Richmond, VA

23231

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372 Reviews of Haley Buick GMC Airport

March 07, 2015

The Search for an Acadia SLE AWD Janet Pineman is a great sales woman. She was straight to the point and provided my family with a great buying experience. There wasn't any haggling More

by Nevans1219
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janet Pineman
February 27, 2015

Great Customer Service and Great Price I had the pleasure of reaching out to Janet via email in the search for my next vehicle. Janet was very professional, friendly and sent me informatio More

by JB@richmond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
CJ Stotler, Janet Pineman
February 21, 2015

2015 Sierra 1500 Denali Overall a very unpleasant experience. I ordered a brand new 2015 Sierra 1500 Denali with a 6.2 L engine. My original purchase order had chrome wheels More

by Yankeefan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Dixon, Bill Sigler
Mar 06, 2015 -

Haley Buick GMC Airport responded

This truck was not a sold order and a deposit was never taken. We ordered the truck with the specifications that the customer wanted by email and gave the customer first right or refusal once the truck arrived. Before the truck was produced, General Motors discontinued the 20-inch chrome wheel that was on the original stock order due to a wheel plant explosion. General Motors forced the 20-inch machined aluminum wheel in order to produce the truck at all. Without the wheel change, the truck would have never been produced at all. At the time of the truck's arrival, the customer looked at the truck and decided to buy it. The price of the truck was $400.00 less than originally discussed due to the wheel credit. At that time, the customer introduced interest in buying the Borla exhaust system. The customer had been on some non-GM websites pricing the exhaust system which included the exhaust system and exhaust tips but no labor(installation). The GM website included the exhaust system with labor(installation). The two prices were very similar. However, us at the dealership failed to realize that the GM exhaust tips were sold separately at an additional expense of a couple of hundred dollars(some customers don't even want the exhaust tips). The salesman told the customer of the additional expense for the tips due to the fact the customer was on a non-GM website, not the official GM website that we were on. The customer called the sales manager and wanted the tips thrown in for free. The sales manager agreed to throw the tips in and the customer said that would make the customer completely satisfied with their purchase. We ordered a truck that we only get two of in an entire year at a tremendous price and even without a 100% commitment of their purchase. Our sales CSI(customer satisfaction Index) is a 97.3% and ranks in the top 5% of all GM dealers. We feel bad that the customer feels this way but we feel we have done everything we can to rectify the situation. Our sales performance in GMC and customer satisfaction allowed us to get this rare truck at all with it's limited availability.

February 19, 2015

Janet Pineman - Internet Sales Consultant We had the pleasure of meeting Janet Pineman on Friday, February 13. She was more than accommodating, knowledgeable, helpful and pleasant. She had t More

by chosen285
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janet Pineman
February 18, 2015

My Second Time Coming Back I love how they were able to match me with something that's my style. I purchased a car from them before so of course I had to go back. More

by leticialaster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
January 25, 2015

Great Customer Service!! Janet Pineman was very helpful with finding my specific 2015 GMC truck that I really wanted. Overall my experience was excellent and I look forward to More

by AJ Inge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janet Pineman
December 26, 2014

New Canyon My overall experience with Haley was outstanding. I had been searching for a new Canyon for 2 weeks when I found the one at Haley online and called Br More

by KAT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
December 08, 2014

My purchase of a 215 Canyon While searching on line for a 2015 GMC Canyon Crew Cab Short Box, Janet Pineman responded to my request. From that instance until she called to say t More

by Bill Berry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janet Pineman
December 06, 2014

Your employees are your greatest assets. Haley automotive group, Thank you for your work in the purchase of my 2nd vehicle from your establishment. Your customer service oriented mentality More

by Javier G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Pearson, Janet Pineman
December 01, 2014

Satisfied New Customer During an on-line search, my husband found the car we were looking for, and I am glad now it was located at Haley Airport. Brad was professional and More

by g66oat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Johnson, CJ Stotler
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