Haley Buick GMC Airport
Richmond, VA
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372 Reviews of Haley Buick GMC Airport
Lisa was friendly, very helpful and knowledgeable. She came to greet me almost before I had a chance to get out of my car. She listened to my concerns that I had with my car. Service was timely and con came to greet me almost before I had a chance to get out of my car. She listened to my concerns that I had with my car. Service was timely and concerns addressed. Dealership was clean and welcoming. More
During sales process I asked about a GM program that gave During sales process I asked about a GM program that gave accessories to businesses. This was a tool box and ladder rack combo. The salesman tol During sales process I asked about a GM program that gave accessories to businesses. This was a tool box and ladder rack combo. The salesman told me I was eligible for this because of my business. During the next few days I spoke with many people, both at the dealership and GM, and was informed I could not get the accessories First they said the new truck had to be titled in the business name, they later gave me the excuse of "the program can't be combined with the college discount". Even though the dealer made their money on the sale and the access. were paid by GM, the dealer blamed GM and vice versa. When I purchased the truck I made it plain to everyone, both through email and at the showroom that I would pay all tax, title and tags. After about ten days they called to tell me they messed up and pay DMV fees for me. So it seemed to me that since they have such incompetent staff, we can trade off on the GM accessories and their mix up at DMV. I was forced to pay the DMV fees and still did not get the accessories I was entitled to. Also got short changed on the On Star and XM radio. After speaking with the owner several times, he was as rude as anyone I had dealt with. A typical used car salesman. More