Haley Buick GMC Airport
Richmond, VA
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372 Reviews of Haley Buick GMC Airport
Great buying experience Janet Pineman was very understanding to our needs. She found a car that was more than we expected. She was very helpful and professional through the Janet Pineman was very understanding to our needs. She found a car that was more than we expected. She was very helpful and professional through the whole deal. More
Best Experience Shopping For New Vehicle Well, I can definitely say I committed the ultimate shopping sin....I bought the first thing I saw. That being said, Janet Pineman and Ken Trippeer w Well, I can definitely say I committed the ultimate shopping sin....I bought the first thing I saw. That being said, Janet Pineman and Ken Trippeer were the true reasons why I stayed and committed to buying from Haley Buick GMC-Airport. Not only did Janet and Ken treat me like a valued customer, but they were upfront and truthful with me the entire time. They both made this a very simple and hassle free process....an experience I've never had when purchasing a new vehicle. So, yeah, I committed the ultimate shopping sin, but I got exactly what I was looking for at a reasonable price..... and both Janet and Ken made it all possible. Only caution I would give to potential customers, be careful with your coffee around Ken...he's more of a "slap on the back" type guy when a deals been made! I highly recommend this dealership to anyone looking to purchase a vehicle! More
Awesome! Our sales rep was very thorough, polite and explained everything throughout the process and gave us great customer service. We were impressed by his Our sales rep was very thorough, polite and explained everything throughout the process and gave us great customer service. We were impressed by his professionalism. More
GREAT experience! First time buying by myself, THANKS! Best experience! First time buying by myself and all of my questions and concerns were covered. I will admit I researched trucks for quite a while so Best experience! First time buying by myself and all of my questions and concerns were covered. I will admit I researched trucks for quite a while so I asked a TON of questions since I want to be informed about such a big decision (we are talking hours, no joke, they are saints). Brad & Ken both were very patient with me and answered all my questions, even the ones that they had never been asked before. Instead of getting frustrated when they didn't know they phoned for assistance and got the answers that I needed to feel comfortable in making this big decision. They were fair with pricing and worked for hours with me to make sure I was comfortable with everything involved and had the options I requested. Brad even sat with me for over an hour after I bought it helping to program the truck and my phone so I could use all the functions that were available and explaining how everything worked. You really couldn't ask for a more understanding and patient person to work with, never got upset with my constant "how do you x,y,z...". What I love the most is when he doesn't know an answer he will tell you he doesn't know and find out the CORRECT answer instead of trying to bluff you. Each department worked hard to get everything that I wanted and I can honestly say they bent over backwards to work with me. You couldn't ask for a better, no pressure experience with lots of laughs and joking involved. Very laid back approach which I really appreciated-especially since I was sole buyer and a women (I have found other places think this equally "dumb woman, lets try to take advantage of her" or when that doesn't work they try to pressure or bully you). I would definitely suggest anyone looking for a vehicle to check these guys out! GREAT TEAM!!! Would definitely buy from them again and am going to send friends and family their way:) More
Good experience They all worked hard in getting us into the vehicle and price we wanted. Absolutely love my Buick Verano. Have mostly been an SUV family but we love t They all worked hard in getting us into the vehicle and price we wanted. Absolutely love my Buick Verano. Have mostly been an SUV family but we love the new ride. More
Repeat customer after 10 years We purchased a 2003 Denali from Haley about 10 years ago. I have always liked the fit and quality of the GMC line, so we decided to add a truck to ou We purchased a 2003 Denali from Haley about 10 years ago. I have always liked the fit and quality of the GMC line, so we decided to add a truck to our line of vehicles. I strayed to a dealership in another part of town, but felt like my needs were not met. Follow-up calls and emails were not returned with any sense of urgency. I decided to Haley to see what they had to offer and fortunately they had the perfect truck for us on site. I was still working with the other dealership, but Janet Pineman did a fantastic job of communicating and understanding my needs. She was familiar with the trucks I was looking at and talked about all the updated features compared to my 2003 GMC. Ultimately Janet and CJ made it worth my while thus securing my business. I would highly recommend Haley to any family and friends looking for an easy and straightforward process when purchasing a vehicle. More
Excellent buying experience We worked with Janet Pineman to purchase our new Yukon. Communication was excellent, she worked with me to find exactly what we were looking for, and We worked with Janet Pineman to purchase our new Yukon. Communication was excellent, she worked with me to find exactly what we were looking for, and the overall process was smooth and easy. Great job. More
Our Sales Representative is truly a 'people' person! He made us feel very comfortable throughout the whole process, even as the time (duration) drew out. Brad Johnson never tried to pressure us. He i He made us feel very comfortable throughout the whole process, even as the time (duration) drew out. Brad Johnson never tried to pressure us. He is very knowledgeable about cars of course, but he is also very aware of people as well. He will try his best to get you a good deal and will not stop negotiating until you are happy and satisfied with the numbers. He was straightforward, honest and courteous as he helped us make up our minds ....never pushing us or trying to hurry us along. You can tell right off that he must be a good & patient man even at work. More
Great experience!!? Greg Huband made the entire buying experience very enjoyable. He was very knowledgable about the vehicle and was honest and up front about price and Greg Huband made the entire buying experience very enjoyable. He was very knowledgable about the vehicle and was honest and up front about price and options. He was able to joke with us throughout the process making the time seem to go quickly. Brian Moden assisted us with the financial part of process and again made it an enjoyable experience. The next time we are in need of a vehicle we will be checking with Greg and Haley before even looking elsewhere. More
I Never Consider Any Other Dealership or Any Other Salesman If Greg Huband were to leave Haley GMC I would go to another Dealership . Greg is very knowledgeable about the vehicles he sells and even more impor If Greg Huband were to leave Haley GMC I would go to another Dealership . Greg is very knowledgeable about the vehicles he sells and even more important he is very honest . My wife and I are completely satisfied . Don & Barbara More