Haldeman Ford

Misleading sales team selling rusty junk cars Found a car on the lot and worked out a price over Facebook. Was told the car is in great shape. Left work early yesterday just to be told it wasn’t r Found a car on the lot and worked out a price over Facebook. Was told the car is in great shape. Left work early yesterday just to be told it wasn’t ready for me to see it after being on the lot for over two weeks..things are getting sketchy at this point. They were well aware I was coming from close to 2 hours away and never mentioned to me the car is so rusty it looks like it’s been sitting on the bottom of the ocean. The pictures they provide on their website also don’t show any of this whatsoever. Very misleading and dishonest. Glad I had a friend in the area to stop and look at the car before I wasted my time. More

Failed customer service for Service Department If I could submit a negative star I would. Your service staff especially are poorly informed and provided horrendous customer service. I made an appo If I could submit a negative star I would. Your service staff especially are poorly informed and provided horrendous customer service. I made an appointment for a service appointment, dropped car off at 0730am. All that was to be done was an oil change and repair of a rearview mirror. Told the intaking service person the rearview mirror would need to be replaced and to replace same. At approximately 320pm I received a call from the service department asking me if I wanted to have the mirror replaced and if I still wanted the oil change completed. The person appeared to not have my interest of the vehicle at the best interest. He appeared to talk in a demeaning manner when asked why it took so long to respond with an estimate or update to the vehicle service. The service department handled my customer problems especially poor. I have had leased/purchased vehicle(s) here and the service department has typically delayed in acting on such issues or making contact to advise of the issue until the end of the day(well after 4pm) today was an exception, which made the problem worse and myself more upset. The service department did not meet even the lowest expectations in terms of being a good listener. They appear to not be able to deliver any type of message-- short or long, good news or bad, in a written or oral format or to any type of audience--in an effective manner. More

Good sales hob Peter was very quick in attending to mine and my mothers needs. He provided us with water and was quick in working the numbers out for our purchase. Peter was very quick in attending to mine and my mothers needs. He provided us with water and was quick in working the numbers out for our purchase. More

Useless Appointment Made an appointment for a very simple oil change service and to have new wipers put on. Made the appointment a week in advance. When I arrived, the Se Made an appointment for a very simple oil change service and to have new wipers put on. Made the appointment a week in advance. When I arrived, the Service Advisor asked if I would be waiting for the car. I told him that since it was just routine service, I would wait. He then told they were very backed up and it could take a couple of hours!!!! For an oil change!!! And new wipers!! What was the point in making an appointment?? I did not have 2 hours to spare so I left and went somewhere else. In all fairness, I must say this is the first time this has happened since I leased the vehicle with this dealer 2 and 1/2 years ago.But the experience was not a good one. Why should I return?? More

Zero Stars ZERO stars should be an option. My son recently took his truck in for service. They "repaired" the wrong part. When he took the truck back for the ZERO stars should be an option. My son recently took his truck in for service. They "repaired" the wrong part. When he took the truck back for the original problem which was never fixed, there was no talking to the service manager. After thousands of dollars paid to Haldeman over the years, this guy basically said too bad. Do NOT deal with this company. Further, check the cost of genuine ford parts with what Haldeman charges for the identical part -- unbelievable -- nearly double and that's WITHOUT the labor. Never again. More

Car I wanted My salesman Doug was great. He did not pressure me at all and was very helpful. He made the purchase of my car a smooth experience. Overall I left My salesman Doug was great. He did not pressure me at all and was very helpful. He made the purchase of my car a smooth experience. Overall I left with the car I wanted and was pleased More

Merry Christmas! Four weeks before Christmas our 2013 Focus needs $1800 worth of work. 21 days later my husband & son are driving 60 miles from home during a snowstorm Four weeks before Christmas our 2013 Focus needs $1800 worth of work. 21 days later my husband & son are driving 60 miles from home during a snowstorm and the new part fails. They get a hotel room & tow the car back to Hamilton the next day. After asking for compensation, my husband is told "stuff happens" & its not their fault the part failed. I guess it's OUR fault it failed!! Merry Christmas!!! After I complained, the manager implied that the mechanical/electrical failure/malfunctions were all unrelated but my husband said they both resulted in the exact same alarm on the dashboard, "loss of power steering". My husband & I have been driving for 35 yrs and have NEVER lost power steering once in any car we have owned- let alone twice in less then 30 days!!!! Then the manager tells us it's normal wear & tear but according to a recent lawsuit, the Ford Fusion and Ford Focus have defective electric power-assisted steering (EPAS) systems that cause drivers to lose power steering. So my guess is that if you have purchased one of these cars, chances are VERY good that you will have expensive 'power steering concerns'. These people do not stand by their cars, service or customers! More

Easy straight forward car purchase I cant speak to the service department which is what it seems most of these reviews are mentioning...but what I can speak to is the sales experience. I cant speak to the service department which is what it seems most of these reviews are mentioning...but what I can speak to is the sales experience. I am not local to this dealership but found it by looking for a very specific combo of vehicle. They had the car and I was able to do 99% of the deal over the phone and online between the salesmen Howard and Pete. All I had to do was show up and sign a few pages... all of the details on interest rates, terms, and vehicle condition had been done remotely. A few phone calls and 30 minutes in the dealership itself and I was on the road. No surprises... and everything laid out exactly as we had discussed. I got all the answers from Pete via text and photos, and phone calls... and his teammate Howard took care of me when I showed up. Its exactly the kind of experience I hope for when dealing with a dealership. Very pleased! I wouldn't hesitate to do business with them again. Thanks guys! More

Car stay in shop I brought a car used car and it has been in the shop 4 times since my daughter brought the car. She got a warranty with the car. The car wouldn't sta I brought a car used car and it has been in the shop 4 times since my daughter brought the car. She got a warranty with the car. The car wouldn't start a week after she got the car after picking it up from the shop had car tower back to dealer they said nothing was wrong with it. Took it back a week later for fuel injectors cleaning. Last Friday it started acting up again, Monday it wouldn't start again. My daughter got it to start Took it to dealer they say it was the battery and it's not covered under the warranty. So I ask why the should we have go pay for a battery and we haven't had the car a full month cause it's been in thw shop for about 2 weeks. The service manager said the used car manager said he not going to work with me with the cost. They knew the battery was bad when they sold us thw car. It's no way the battery just go dead like that. More

Great Service/Car in Excellent shape Very friendly and willing to work with your offer.Very clean facilities and professional staff. I definitely recommend this dealer. Ask for Joe, he is Very friendly and willing to work with your offer.Very clean facilities and professional staff. I definitely recommend this dealer. Ask for Joe, he is a great guy! More