Hagerstown Ford

Our overall experience was very good. The weak spot was the finance person we dealt with - we waited entirely too long for the paperwork to be completed. Other than that, the experience was great. Jack H the finance person we dealt with - we waited entirely too long for the paperwork to be completed. Other than that, the experience was great. Jack Harris is a knowledgeable and competent sales person. He is an asset to the Hagerstown Ford organization. More

Great People Working with Jack Harris and Chris Black on the purchase of my new Ford was truly a delightful experience. They are both great gentlemen. They made m Working with Jack Harris and Chris Black on the purchase of my new Ford was truly a delightful experience. They are both great gentlemen. They made my overall experience happy and so easy. I would definitely recommend and work with them again! More

Customer Service This was the best service I ever had. We didn't! Expect to purchase a car this evening, but Charlie was not pushy at all! Took his time with us and wo This was the best service I ever had. We didn't! Expect to purchase a car this evening, but Charlie was not pushy at all! Took his time with us and worked with us till we found something we liked. More

I want to thank Jack Harris my sales consultant and manager John Smith for a great experience on the purchase of my 2011 F150. I definitely will return for future purchases. These guy's were great to w manager John Smith for a great experience on the purchase of my 2011 F150. I definitely will return for future purchases. These guy's were great to work with. More

Very Friendly!!! I had a great experience with my new car purchase. Everyone especially Trevor our salesman was very friendly and outgoing. They made sure our entire e I had a great experience with my new car purchase. Everyone especially Trevor our salesman was very friendly and outgoing. They made sure our entire experience was a good one and went out of their way to do so. Much thanks!!! More

Everyone on staff was courteous. They worked as a team. They very aware of our valuable time. The sale/trade was processed in a timely manner. Would definitely work with Charlie again! They very aware of our valuable time. The sale/trade was processed in a timely manner. Would definitely work with Charlie again! More

I came to Hagerstown Ford with no expectations of finding the right vehicle for my wife. Our minivan's transmission had just gone out three days prior, and, at the time, we were just looking around to see wh the right vehicle for my wife. Our minivan's transmission had just gone out three days prior, and, at the time, we were just looking around to see what was in our area for sale. My wife and I, along with our oldest son and daughter, were just going to drive around the lot to see if anything caught our eye. We were approached by Cheyenne Love. She wanted to see if we needed anything. I explained we were looking for a vehicle that my wife would like, that would seat 5-7 people, and that I could afford. Cheyenne suggested the Ford Explorer as a possible vehicle, so we followed her to take a closer look. My wife had already mentioned that she was interested in the Honda Pilot, and our next stop would have been the Honda dealership across town. It turned out, while looking at the Explorer's, we spotted our future vehicle, a 2010 Honda Pilot. Cheyenne was great. She helped us check it out, let us take it for a test drive, and was fantastic when it came to working through the paperwork involved for us to buy this vehicle. Cheyenne, in my opinion, couldn't have been more helpful. She is a fantastic salesperson. After working out the deal with Cheyenne, next came the Finance Department. Cheyenne introduced my family and I to Michael Branson, who was also great. Our credit history and scores have made any kind of deal like this challenging in the past. He was very understanding of our situation, worked very hard to secure the financing we needed, and got us into our new used car that very same evening. Overall, my experience with this dealership has been outstanding. Everyone is so friendly and energetic when it comes to servicing their customer. This dealership will continue to be my first stop for vehicles and service. Good customer service is hard to find anymore. The folks at Hagerstown Ford, Cheyenne Love and Michael Branson for sure, have mastered it. More

Brian He was great! He followed me around in the rain and was so pleasant. I Will definitely be back to see him soon when new inventory comes in! He was great! He followed me around in the rain and was so pleasant. I Will definitely be back to see him soon when new inventory comes in! More

Love my new Ford and Jack Harris made buying my Taurus a easy experience!!! I would recommend him as a salesman to all my friends. Thanks Jack easy experience!!! I would recommend him as a salesman to all my friends. Thanks Jack More

Doug Taylor We worked with Doug Taylor when purchasing our 2011 Honda Pilot and we could not of had a better salesman! Very helpful and made our experience as rel We worked with Doug Taylor when purchasing our 2011 Honda Pilot and we could not of had a better salesman! Very helpful and made our experience as relaxing as possible. He provided service with a smile and went above and beyond for us. His positive attitude throughout our car buying experience really assured us of that Hagerstown Ford was the best place to purchase our vehicle. Jenny & Branden Vanorsdale More