Hagerstown Ford
Hagerstown, MD
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871 Reviews of Hagerstown Ford
great experience from beginning to end Very professional, knowledgeable, competent people that I worked with. I bought a new truck at a fair price. There was no push to get anything differe Very professional, knowledgeable, competent people that I worked with. I bought a new truck at a fair price. There was no push to get anything different than what I was looking for snd they had a good selection. More
Thrilled Our salesman, Julian, made our car buying experience duty free. He answered every question honestly and accurately. There were no surprises with pri Our salesman, Julian, made our car buying experience duty free. He answered every question honestly and accurately. There were no surprises with pricing. Julian did not treat us like common customers, but more like friends. There was no pressure to buy something we were not comfortable with. His knowledge of the Ford product is superb. Julian's enthusiasm was contagious as he explained all of the accessories included in the Ford Explorer we purchased! He continually met our changing needs introducing other vehicles until we were positive that the Explorer was the vehicle we loved. He never grew weary with our changing demands!! Julian clearly enjoys the people aspect of his career with Hagerstown Ford. It is our good fortune to have met him and to have been a part of his excellent service. Hagerstown Ford, you have yourself a true winner with Julian! More
2nd time purchase with this dealer-Mike Reid and Chris Black I was quite impressed at knowledgeable Mike Reid was regarding the Escape. I learned lots, and we even taught him a couple of extra things about the I was quite impressed at knowledgeable Mike Reid was regarding the Escape. I learned lots, and we even taught him a couple of extra things about the car. More
Overall the best and easiest car buying experience!!!! Buying my car was very pleasant and fun... entirely due to my salesman, Doug Taylor. He was awesome. Very informative and courteous. He made the tim Buying my car was very pleasant and fun... entirely due to my salesman, Doug Taylor. He was awesome. Very informative and courteous. He made the time with him fun and stress free, I would highly recommend anyone to go see Doug if you are looking for an enjoyable car buying experience. More
Transit Van Lease from Mike Reid Mike Reid was exceptionally responsive to our requests; he kept his appointments with us, and got our van outfitted and delivered quickly. We are ver Mike Reid was exceptionally responsive to our requests; he kept his appointments with us, and got our van outfitted and delivered quickly. We are very pleased, and will be calling Mike again should we choose to purchase another van. More
Mike Reid My wife and I have dealt with Mike Reid since buying her first car in 2004. We have since then bought another car from Mike. Saturday Oct 24 I was in My wife and I have dealt with Mike Reid since buying her first car in 2004. We have since then bought another car from Mike. Saturday Oct 24 I was in need of a car myself. I called Mike and he immediately jumped to help me with my needs. He was able to get my payments where I needed them and was able to put me in the car that day. Mike has always treated my family as one of his. I will continue to do business with Hagerstown Ford because of the warm welcome Mike always gives. He always goes above and beyond to make his customers feel important. More
Great Experience! Mike Reid was extremely helpful. I feel like he cared about my opinion and really worked to get me the car I loved. I would definitely recommend this Mike Reid was extremely helpful. I feel like he cared about my opinion and really worked to get me the car I loved. I would definitely recommend this dealership due to my experience. Eric Royer also enhanced my experience and was extremely helpful. More
excellent customer service We are on our 3rd purchase from Mike Reid. He knows what we want, finds it, and it is painless and quick. Good man, consistent, reliable and trustw We are on our 3rd purchase from Mike Reid. He knows what we want, finds it, and it is painless and quick. Good man, consistent, reliable and trustworthy.. Mike Branson was very personable and he was detail oriented. Gave us some good financial tips too!! More
Poor service and worse attitude! My F 150 cruise control was not working and my sunroof needed repaired. I was told the cruise control worked fine and maybe I didn't know how to use My F 150 cruise control was not working and my sunroof needed repaired. I was told the cruise control worked fine and maybe I didn't know how to use it. (It didn't work so I doubt was even checked) It would cost $1500 for the complete sunroof unit after they removed it. They said the part could not be ordered seperately and they wouldn't be able to put the old unit back in. After a call to another dealer a $500 option was a no brainer. They were able to put the old unit back in after a less than impressive phone call and visit with Mr. Tim Rowe. He mentioned several times my complaints would not hold up in court yet I never mentioned taking them to court only that he was rude on a voice message. I will continue to drive Fords but Mr. Rowe's dept will never work on it! More
Used truck purchase This visit has brought me with success again in finding the right vehicle for my needs with the budget that I have. In meeting with Mike Reid in 2 This visit has brought me with success again in finding the right vehicle for my needs with the budget that I have. In meeting with Mike Reid in 2007 to purchase a new commercial truck my expectations of a dealership and a salesman where exceeded. Since that time Mike has helped me with a SUV for my family,a small car for work and now a 4x4 truck. In each case I had a unique situation to tackle and it was no problem. Thanks Mike. More