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Hagerstown Ford

Hagerstown, MD

3.5
871 Reviews
Call Dealership (800) 963-1100
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1714 Massey Boulevard

Hagerstown, MD

21740

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871 Reviews of Hagerstown Ford

May 01, 2017

Mike Reid is the Best!!!!! Went and saw Mike on the advice of a good friend. Got the truck I wanted at a great price with out drivng down to the city to get it. I recieved a gre More

by joe t
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reid, Jeremiah Simpson
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April 26, 2017

Easiest Truck buy ever Mike Reid made this the easiest purchase ever. He went out of his way to find what I wanted, no exception, we had been looking for 18 months and 1 cal More

by Hizho.ab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reid
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April 24, 2017

Worth the drive Andy was great to work with! This was our first Ford but not our first time dealing with the King auto group. We are always pleased with the attention More

by Tex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Branson, Andy Brewer
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April 22, 2017

just purchased 2017 f250 Apr. 21,Mike Reid ordered Mar.6 for This is the second new vehicle that I have purchased from Hagerstown Ford. The entire ordeal was pleasant and professional both times. Mike Reid and M More

by boonieman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Smittie Smith, Mike Reid, Mike Branson
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April 22, 2017

On a whim We stopped by just to look and sure enough, we ended up leaving with it. The whole transaction was as smooth as silk! Thank you Andy! More

by mwhetzel7412
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Brewer
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April 20, 2017

Worst experience at any dealership. I orderd a truck and waited 6 weeks to take delivery. Finally sat down with Jeremiah and he attempted to complain about what a great deal I got on th More

by AverageJoe
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Black, Usman Hussain, Charlie Gesford, Jeremiah Simpson
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Apr 21, 2017 -

Hagerstown Ford responded

Mr. Eyler, We at Hagerstown Ford greatly apologize for any inconvenience and displeasure that you have endured during your dealings with Hagerstown Ford. Obviously it is in no way our intent to take advantage of anyone, as that has no positive outcome for either party, ever. Being in an extremely important customer service business, where word of mouth is very, very important, never would we intentionally attempt to be "shady," as you put it, or dishonest. Could you imagine, the 99% of outstanding reviews here on Dealer Rater, would then be ALL negative. Here's what we know...All stories have two sides. This is ours respectfully. You factory ordered a vehicle that only took six weeks to deliver to you, where the average wait time on factory orders is eight plus weeks. After weeks of deliberation via emails and phone calls, a very, very nice deal was agreed upon. You drove past several Ford Stores to take delivery from Hagerstown Ford. When you did get to the dealership you signed off on the agreed paperwork, but once in Finance, according to you, the price was $20 (Twenty) off, (due to tag fees) and you walked out of Finance. You came up front and mentioned that you were ready to back out because the dealership was dishonest. We then switched you to another Finance person, as you now were distrusting of the original Finance Manager. Once the paperwork was finished you left in your new vehicle, seemingly happy and needing only your trade documents and additional rebate proof owed to Hagerstown Ford. Several days later, you began contacting the Dealership for an additional $500, for an "overcharge," based on the original agreement. Despite the lack of documentation, the dealership cut you a check immediately, and simply waited until you provided your trade and rebate documents as per promised on the delivery documents that you signed. When you finally brought the documents owed to the dealership over one month later, not only was the $500 check handed to you, but also was a much much smaller check handed to you for a slight overage on the tag fees. In closing… We were more than accommodating to you and we strive to treat you, and every customer with the utmost respect. But, sometimes, the relationship just doesn’t work. We talked about your situation several times as a management team because we were troubled by how it seemed we couldn’t get it right no matter what we did. At the end of the day… we realized we treated you with the same exact intentions that we treat a few hundred other customers each month… which 98.8 percent seem to be completely satisfied with their entire experience. We are only human and sometimes we make mistakes… but we are quick to claim those mistakes and fix them – as we did with you. I also know you shopped our price with many other Ford Stores closer to Baltimore, where you live and we obviously gave you the best price. So… to say “don’t waste your time” to other potential customers via social media is very disheartening and unfortunate. We wish you the best, never-the-less.

Jun 07, 2017 -

AverageJoe responded

Thank you for taking the time piece together my history with Hagerstown Ford. There were a few differences in your documentation and I think this is where the problem is. The customer states one thing and you guys hear and perceive what works for you. As I stated in my review the finance associate continually added different dollar figures to the deal that I spent nearly an hour deflecting the additional costs with an overage of $200 not $20. In regards to the additional $500 it was due to an overage that I did not catch due to three different pricing documents your team was using. Either way it was over what was agreed and signed on when I placed the order. Which goes back to the complaint of how the finance associates attempted to jack the price up by any means necessary and did end up charging more that what was signed and agreed on initially. I still stand by my review that I would have went to another dealer considering the amount of headaches I endured through the process and if I had not caught the numerous additional fees your team was attempting to add I would have endured additional costs.

April 16, 2017

Used 2010 Chevy Silverado Smooth transaction, Excellent service. From my personal experience with the folks at Hagerstown Ford I find them to be honest and very helpful in g More

by Charlie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Smittie Smith, Jeremiah Simpson, Brian Nussear
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April 12, 2017

Very bad experience with sales manager I just tried to trade my car in at Hagerstown Ford to purchase a 2017 Ford Escape. I talked to the Sales Manager and he said we have you approved but More

by glc1964a
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charlie Benson
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April 10, 2017

Excellent service Mike Reid did an excellent job helping me choose my new pickup. He found a truck on the lot that suited my wants and needs and showed me every detail More

by Dirtymaxx02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reid
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April 01, 2017

Bought my first car from Andy, who was very helpful Everyone there was very kind and helpful. The employees did whatever they could to make sure I was pleased with the sale and the service. More

by Kmc343
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Brewer, Jeremiah Simpson
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