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Haddad Subaru
Pittsfield, MA
438 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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438 Reviews of Haddad Subaru
January 16, 2024
Very straightforward and easy to deal with, my wife and I walked in on a Friday night and said "we are here to buy a car." With a general idea of what we wanted, we proceeded to quickly compare a few models walked in on a Friday night and said "we are here to buy a car." With a general idea of what we wanted, we proceeded to quickly compare a few models and learned the associated trims. We decided on a 2023 Ascent Onyx Limited that had low miles as it was a demo/corporate car. As a brief aside our particular sales rep, David, really didn't know what he was selling. I was putting $25k cash down and wanted to apply for financing for the remaining $20k. I asked what the average interest rates were and if I should include a co - signer. After a few rounds of them dodging the question they muttered that the rates were 5 - 7%. We left the dealership excited with the find and then filled out the finance app online. Good news! I was approved for financing the next morning. "What's the interest rate," I asked? "Oh, Tim has that. Come down and we will get started." I go down to the dealership and after 20 minutes of papers about the price etc (already telling me what I know) I ask again. "What is the interest rate?" "Oh, Tim has that." This is where the real entertainment starts, lol. Like Tim has all the big secrets… David sheepishly goes over to the BIG DESK with Tim, lol. I'm sorry… the comedy is just too much. It's fit for films a la Tin Men, Fargo, Boiler Room (wait, that last one gives them too much credit). I think they were trained at a discount mattress store. Are you ready?... 13% LOL. I told him I’m not paying 13%, and I can have my co - signer jump in the mix if need be. Practically hyperventilating David started in on everything he had: “Well, you are going to pay it off quickly.” “This will build your credit.” “I didn’t know what your goal was?” “Maybe you wanted to build credit.” My goal? My goal was to buy a car, as stated on Friday night. “I’m not trying to convince you not to get a co - signer.” “We didn’t even run your credit.” “Maybe at best you’ll gain 5 percent.” Which would put one at 8% with good credit, a substantial amount of money down and a co - signer with tier 1 credit? What happened to the average of 5 - 7% I ask you? In any event, I left the dealership and woke to texts, emails, phone calls, smoke signals, messages by pigeon. They were getting real jumpy down at Haddad motor group. I said I was going to pass, knowing interest rates were high per Tim, and my co - signer was now back in Boston for the week. I was not interested in paying more than 5%. Miraculously I needed to call ASAP, they can get me 4.99%. I called David and was told they could do 4.99% over 63 months for that car. I spent time on the phone with my co - signer, filling out the joint application, then drove to the dealership for a 1 pm appointment, which was forgotten about by David. “I didn’t know you were coming in” LOL. Eventually, I started all the basic paperwork at the dealership and gave a check for $25K - only awaiting my co - signers signature that would be overnighted back and forth to Boston. We decided to leave, as finance was busy, and made another appointment with finance for 4 PM- which was also forgotten about when I arrived at 4 PM. Anthony from finance eventually comes out with his post-it pad and asks “what term were you looking for?” “What term am I looking for? I was told it was 63 months. 4.99% for 63 months.” “Yeah, they gave you the rates on a new car.” One can only imagine. I was nonplussed. The rates were now 5.49 - 6.49% depending on the term. Not so bad, however, the taste in my mouth... I said I was walking. Guess what? They already deposited my check which I didn’t realize until days later. Due to the character limit on this website this part is truncated. Long story short the dealership is holding our $25k currently while hostly mocking, threatening and stalking us on email. Ben says we are down the street and we are scared. More
by Justin
Employees Worked With
Tim, Justin, Anthony, Ben, David Solis
November 22, 2023
Ally was extremely helpful and informative. She made us feel comfortable, listened to what we wanted and had to say and overall helped us make a good decision for a reasonable price. Anthony in She made us feel comfortable, listened to what we wanted and had to say and overall helped us make a good decision for a reasonable price. Anthony in finance was also extremely helpful and worked with us as well to get the monthly payment to a number we were both comfortable with. Overall a great experience! Ally and Anthony helped us get into a car suitable for Pittsfield winter and we feel much safer now! More
by kcwatson55
Employees Worked With
Ally Curley, Anthony Booth
October 06, 2023
Ally was thorough, straightforward and direct when helping me lease a car for the first time. She matched me up with exactly what I was looking for and needed. The whole process was quick and seamless helping me lease a car for the first time. She matched me up with exactly what I was looking for and needed. The whole process was quick and seamless. I highly recommend Ally and the Subaru team. More
by Simone
Employees Worked With
Ally
February 23, 2023
Our Family purchased several vehicles From this dealership in the last year. Excellent Dealership. Excellent customer service, Great leadership makes a huge difference. When it comes to buying a ca dealership in the last year. Excellent Dealership. Excellent customer service, Great leadership makes a huge difference. When it comes to buying a car salesman are salesman, but the dealership is what makes the difference and you can't have a great dealership if you don't have leaders within it with their priorities straight. If you need a Vehicle go see these guys no matter what make your looking for they own several other dealerships and I'm sure they are just as organized as this one. More
by Raymond Masse
Employees Worked With
Ben Pigott
September 30, 2022
I recently looked at getting a new car and Tim at Haddad Subaru was great, he listened to exactly what I wanted and let me know right away when their inventory changed with something that I might be interes Subaru was great, he listened to exactly what I wanted and let me know right away when their inventory changed with something that I might be interested in. I didn’t end up getting a car, but he was fun to work with and very helpful and communicative. More
by J Bean
Employees Worked With
Tim Durrin
September 20, 2022
Tim Durrin at Haddad Subaru was excellent to work with! He was very friendly & knowledgeable. He provided me with status updates as my new Crosstrek was being delivered to the dearlership, and he came in He was very friendly & knowledgeable. He provided me with status updates as my new Crosstrek was being delivered to the dearlership, and he came in early the day I picked it up to make sure everything went smoothly! Great customer service by the entire Haddad Team! More
by cmgregory10
Employees Worked With
Tim Durrin
September 16, 2022
Great experience working with Tim Durrin at Haddad Subaru on my purchase of a new vehicle. He was super knowledgable and helped guide me through the entire process. on my purchase of a new vehicle. He was super knowledgable and helped guide me through the entire process. More
by jeremy
Employees Worked With
Tim Durrin
June 20, 2022
Over the phone Brandon F. solved my car problem in under a minute! He saved me a lot of $, time and growing aggravation. One of the windows wouldn't work after the battery die solved my car problem in under a minute! He saved me a lot of $, time and growing aggravation. One of the windows wouldn't work after the battery died (and was recharged). Who knew there's a simple fix?! THANK YOU BRANDON!!! More
by crickethillfarm
Employees Worked With
Brandon F.
