Gurnee Volkswagen

I have been coming to this dealer for years now. The last couple of times they haven’t been much help. I went in for service and they didn’t work on what I came in for. I have also been waiting for The last couple of times they haven’t been much help. I went in for service and they didn’t work on what I came in for. I have also been waiting for a part to arrive since January, I have asked for a rental, since driving around without a clock spring is dangerous. They won’t give me a rental. I will not be returning to this dealer again. More

Gurnee VW already had all my information, including needed service from my purchase. I drove in, handed off my key, and had a pleasant wait for my car to be finished. It was easy and convenient. I hi needed service from my purchase. I drove in, handed off my key, and had a pleasant wait for my car to be finished. It was easy and convenient. I highly recommend the dealership and the service department at Gurnee VW! More

Awesome service very professional. I dodnt have among wait. The price was affordable I'll be coming back for all my services I dodnt have among wait. The price was affordable I'll be coming back for all my services More

Bill was great in keeping me informed of my car's service status. Everything was done timely. status. Everything was done timely. More

We drive from Kenosha for service at Gurnee VW. The staff is super nice, and we have had great experiences! The staff is super nice, and we have had great experiences! More

While out of state, this dealership turned off cruise control to update MAP sensor after a check engine light notification and never turned it back on. This was not noticed until back home. Called dealer control to update MAP sensor after a check engine light notification and never turned it back on. This was not noticed until back home. Called dealership and they said to bring to a dealership locally and they would take care of it. Have contacted via text and email several times and cannot get a straight answer on a reimbursement. More

Staff are always super friendly and helpful. They respect my time and work hard to get my VW Atlas ready for the road ASAP. They respect my time and work hard to get my VW Atlas ready for the road ASAP. More

They have always treated me very well. I've brought my Routan here it's whole life.. I've brought my Routan here it's whole life.. More

Very helpful salesman and manager. Pleasant and courteous. The only negative reason why I didn’t give it a five is because I was sold a LoJack policy and I really did not understand wh Pleasant and courteous. The only negative reason why I didn’t give it a five is because I was sold a LoJack policy and I really did not understand what I was buying. I thought it was part of the manufacture navigation system. It is still not employed. I did make an appointment with a sales person to come back to the show room and have him help me download it but I was unable to make my appointment so that part is on me. More

The people are nice, but they did not check all the basic fluids on my service. I specifically asked to fill washer fluid. It was my daughters car and she was traveling right after the service. She ended fluids on my service. I specifically asked to fill washer fluid. It was my daughters car and she was traveling right after the service. She ended up stopping and buying washer fluid on her trip. It makes me wonder if any other fluids were not checked More