Gurnee Volkswagen

The service department has gotten much better so far since the new manager was hired. since the new manager was hired. More

Finance guy had wrong price on car. Tried to charge me more for it. He messed up all the numbers. He DOUBLED the tax. Tried to add an extra fee. Screwed all the paper work, had the wron Tried to charge me more for it. He messed up all the numbers. He DOUBLED the tax. Tried to add an extra fee. Screwed all the paper work, had the wrong name of the car, my address wrong. Look over all the paperwork and make sure all the numbers are correct when buying a car from this place. I would recommend finding another dealer! More

Great customer service. Had a recall on a part and they switched it for me no problem. Had a recall on a part and they switched it for me no problem. More

Fantastic service advisor and staff and were very personable Highly recommend to family and friends. personable Highly recommend to family and friends. More

Very fast and professional work. will done job .Friendly people only waiting room to small will done job .Friendly people only waiting room to small More

Ron Monaco worked with me for 9 months trying to find the right vehicle. He never pressured me to purchase something that I didn’t need and always responded to text and emails quickly. He understood what I w right vehicle. He never pressured me to purchase something that I didn’t need and always responded to text and emails quickly. He understood what I was looking for and contacted me whenever a car came in that he thought I would like. Working with him was a 10/10. More

Showed me the wrong vehicle. Service department not super professional. Sales manager fired a day after I purchased my vehicle. Price quoted was not full price after they told me Service department not super professional. Sales manager fired a day after I purchased my vehicle. Price quoted was not full price after they told me about all the great things they had already added to the car. Upfront pricing and sales people that understand which vehicle they are selling you would be welcome. I think I will buy from CarMax next time. More

Great staff, helpfull, knowledgeable, inspiring, approachable, trying to do everything in their power to take care of the costumer approachable, trying to do everything in their power to take care of the costumer More

Customer service was ok, but the service provided is not worth of the money. Most of the services are more expensive than other Volkswagen dealers and didn’t complete the what they supposed to do. worth of the money. Most of the services are more expensive than other Volkswagen dealers and didn’t complete the what they supposed to do. More

Very professional service! Fast and affordable! Staff are always friendly! I am lucky to live next door :-) Fast and affordable! Staff are always friendly! I am lucky to live next door :-) More