Gurnee Volkswagen

My car was there for 2 days with no one calling me or letting me know that it was ready. I spent 2 hrs on hold waiting for the service manager to call me whom never called, I was told he was too busy. I letting me know that it was ready. I spent 2 hrs on hold waiting for the service manager to call me whom never called, I was told he was too busy. I had to take an Uber and show up in person to find out where my car was. And to my surprise, I get there and the service manager was playing on his phone, sitting back with a big ole grin on his face. And then he had the audacity to give me attitude when I confronted him. Horrible place, horrible dealership, exceptionally terrible service. I am considering selling car car so that I can disassociate myself with VW altogether. More

Had a great experience Jerry Cousin was awesome as well as Cameron to find me the car I wanted. Everything went smoothly. as Cameron to find me the car I wanted. Everything went smoothly. More

Best dealership I’ve been to so far honest staff and very helpful and friendly love that moment I was there highly recommended helpful and friendly love that moment I was there highly recommended More

Treated, fairly and was in and out in about 1-1/2 hours! Thank you Thank you More

Somewhat happy. Adviser could be more attentive to the needs of the customer. Lack of communication between adviser and customer. I was told 1 hr wait but it took mo Adviser could be more attentive to the needs of the customer. Lack of communication between adviser and customer. I was told 1 hr wait but it took more than 2 hrs without notifying client on what”s the status of my car. But otherwise he did a good job ordering the parts needed. More

First time here and the experience was exceptional in the service department, will probably be coming back to this location. service department, will probably be coming back to this location. More

Very nice and friendly at time of service both with the service office and service care team. service office and service care team. More

This dealership needs to tell their customers they got thieves working for them and should take out everything out the car before service because it will get stolen this place is a joke people shouldn’t h thieves working for them and should take out everything out the car before service because it will get stolen this place is a joke people shouldn’t have to worry about getting personal items stolen every time they bring their car in for service More

Experts at adding charges after the sale. Following through on promises after? Not so much. Still waiting, and spent way more than the car's cost. Following through on promises after? Not so much. Still waiting, and spent way more than the car's cost. More

Customer service and communication at this dealership is horrible. I had an issue with my car that took three visits for resolution. Each time I experienced little to no update or status. The second visi horrible. I had an issue with my car that took three visits for resolution. Each time I experienced little to no update or status. The second visit they kept my car for three days with no loaner car offered. Third visit I had to ask for a loaner, but at this point no one would even greet me. I also used the feedback through text that the dealership requested and never heard back e.g if you need anything during your visit don’t hesitate. Poor management at its core and makes me want to switch off a VW branded car. More