Gurnee Volkswagen

Rating is what it is because I wasn’t able to have my vehicle serviced. I scheduled my appointment and dropped it off. And made sure to let the service coordinator that if the was going to be kept for mo vehicle serviced. I scheduled my appointment and dropped it off. And made sure to let the service coordinator that if the was going to be kept for more than a couple days I would need a courtesy vehicle. The car wasn’t even looked at (diagnosed) within the first couple days. When I called to explain the situation again, I was left no other option than to pick up my vehicle as I had to have transportation to/from work. The repeated request for a courtesy vehicle was denied and it was suggested I rent a car. I simply require a dealership that is more accommodating with a courtesy vehicle and it doesn’t seem like that is an option at the Gurnee VW. That being said, the service coordinator at drop off was very pleasant!! More

Great service and they were very friendly! They got me in and out in hurry! They got me in and out in hurry! More

Enjoyed the exp. Sandi was nice guy. Got a good deal considering the market today. Sandi was nice guy. Got a good deal considering the market today. More

Felix in service replaced 3 malfunctioning TPMS sensors and repaired a nail stuck in my tire that another shop missed totally. I highly recommend Gurnee Volkswagen because of this experience with them. and repaired a nail stuck in my tire that another shop missed totally. I highly recommend Gurnee Volkswagen because of this experience with them. More

The new dealership was clean and organized, even through the process of moving in. Great representation of VW. the process of moving in. Great representation of VW. More

Had a diagnostic test done, but chose to take car to own mechanic who cited me a similar charge to fix car. Decided to trade car in. mechanic who cited me a similar charge to fix car. Decided to trade car in. More

The service they did was great, dine in a timely manner and provided good communication along the way. and provided good communication along the way. More

Very helpful and professional the staff was very knowledgeable about there cars and all the features knowledgeable about there cars and all the features More

The salesman Sandi was a very good help explain everything to me and was very helpful everything to me and was very helpful More

Hidden fees and deceptive practices. Would not recommend this dealership. No call back. 15 words Would not recommend this dealership. No call back. 15 words More