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Gurnee Volkswagen

Gurnee, IL

3.9
1,180 Reviews
Call Dealership (224) 637-1498

6301 W Grand Ave

Gurnee, IL

60031

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1,180 Reviews of Gurnee Volkswagen

January 04, 2023

Very professional great customer service and smooth transaction great overall experience with salesman and finance More

by timothydaniel28
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich , Sandi Negrau, Julio Quintana
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Jan 05, 2023 -

Gurnee Volkswagen responded

Timothy, We are very happy to have provided you with such a positive experience! Rich, Sandi, and Julio sincerely value your business and look forward to your next visit.

January 03, 2023

The prices weren’t competitive, staff wasn’t friendly, and the wash was poor. Service ok More

by WPITTS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Jan 07, 2023 -

Gurnee Volkswagen responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 03, 2023

fantastic experience dealing with the service department at Gurnee VW. they always take care of me More

by esjbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont remember the womans name I dealt with but I dont think it was Amanda, apologies if it was!
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Jan 04, 2023 -

Gurnee Volkswagen responded

Thanks for sharing about your experience with Gurnee Volkswagen. We appreciate your business and hope to see you again soon!

January 03, 2023

Grateful they provided me with a loaner car while my car part was on back order and i could not drive my car. More

by alexiscremrius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Jan 04, 2023 -

Gurnee Volkswagen responded

It's great to hear that we were able to help you out, Alexis. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gurnee Volkswagen!

December 30, 2022

Listened to all my concerns. Fast and courteous service advisor. Quick and prompt service with great communication. More

by kevin.zurawski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel
Report | Print
Dec 31, 2022 -

Gurnee Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gurnee Volkswagen.

December 29, 2022

THE GREATEST CUSTOMER SERVICE EVER, RACHEL, MIKE, AND THE CASHIER WAS JUST GREAT. I HAVE TOLD ALL OF MY FAMILY AND FRIENDS ABOUT MY GREAT EXPERIENCE. More

by avonn1014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RACHEL, MIKE, AND THE CASHIER
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Dec 29, 2022 -

Gurnee Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gurnee Volkswagen, we look forward to having you as a valued customer for many years to come!

December 28, 2022

AMAZING EXPERIENCE. I’ll be recommending this dealership and Ricardo to everyone. They worked a miracle for me. More

by mayah511
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo angel
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Dec 28, 2022 -

Gurnee Volkswagen responded

Thank you for your very kind review, Mayah! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Ricardo at Gurnee Volkswagen.

December 24, 2022

I had a fast and friendly experience for being my first time at Gurnee Volkswagen. The technician found an issue that was quickly repaired while I waited for my car. More

by jsantiago13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix (Service advisor) and Adriana (Service Manager) , Amanda Raatz
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Dec 26, 2022 -

Gurnee Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gurnee Volkswagen!

December 20, 2022

They had the vehicle I wanted and the transaction went fairly smoothly. Cameron was very helpful. More

by SPECRACERX
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Owen, Nebi Denic
Report | Print
Dec 21, 2022 -

Gurnee Volkswagen responded

Thanks for your feedback on your recent visit to Gurnee Volkswagen. It's great to hear that Cameron and the team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you enjoy your new vehicle!

December 17, 2022

Everyone was nice and willing to work with us I am very happy I bought a Volkswagen with Sandy. More

by RAMZSANCHEZ23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandi Negrau
Report | Print
Dec 18, 2022 -

Gurnee Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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