Gurnee Volkswagen

Professional service/good personal and friendly people responsable job and service and fair price and good places responsable job and service and fair price and good places More

I went in to get tire pressure light removed I was charged $30 for the service. Within five minutes I had to go back to service because the light came again. Not sure what they did in five minutes but charged $30 for the service. Within five minutes I had to go back to service because the light came again. Not sure what they did in five minutes but the light they did reset it. They next day the light was on again. I had to go back to dealer this time I believe they switched out my driver side tire to the passenger side. This seemed to have solved the issue thus far. I went the service 3 times before the problem was "fixed". More

Tyler, sale person was very helpful. David the financial guy was also helpful too. I would recommended buy a car from here. David the financial guy was also helpful too. I would recommended buy a car from here. More

Heidi and Richard were very helpful! I will recommend this dealership to all of my friends! I will recommend this dealership to all of my friends! More

Very professional people, they always make you feel welcome always asking if they can help, welcome always asking if they can help, More

Tyler has excellent customer service. I was happy with my purchase and appreciated all his help. I was happy with my purchase and appreciated all his help. More

Great service and great communication from my service advisor Lillian. Will be coming back soon advisor Lillian. Will be coming back soon More

You are a bunch of crooks, and you know it. We were quoted almost $4k for a repair after bumping a curb. We took it to TWO other shops, both who quoted us around $400 total. Such a shame that w We were quoted almost $4k for a repair after bumping a curb. We took it to TWO other shops, both who quoted us around $400 total. Such a shame that we cannot trust our local VW. I also asked Lillian via the text line TWICE why a line item had suddenly increased from the original quote, and she completely ignored me both times. How is that professional? More

Very unhappy with the whole transaction. Will absolutely never buy a car again from you. Most unpleasant transaction that I can remember. Will absolutely never buy a car again from you. Most unpleasant transaction that I can remember. More

Worst experience ever drove the car 3 times since I bought it kept having miss fires and the hyandai dealer said the engine was no good now they have to put a new engine and wanted to return it two wee bought it kept having miss fires and the hyandai dealer said the engine was no good now they have to put a new engine and wanted to return it two weeks ago and the finance man said no so I am filing a complaint with the bbb and called channel 2 and 5 news to investigate and the car also had a 346 day old recall for the cylinder noise detection system and I thought you guys were selling certified cars and that’s a lie More