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Gurnee Hyundai
Gurnee, IL
1,438 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,438 Reviews of Gurnee Hyundai
August 28, 2017
Brake job Great service. No appointment, just brought the vehicle in, they were done in about 3 hours. Best part was they were $500 less than an independent Great service. No appointment, just brought the vehicle in, they were done in about 3 hours. Best part was they were $500 less than an independent shop. More
by russclan
Employees Worked With
Jeff
August 26, 2017
Service/Sales experience First I came to the dealership with one car in mind and a payment budget. I wanted a 2017 Elantra. No fault of the dealership it was about 25% higher First I came to the dealership with one car in mind and a payment budget. I wanted a 2017 Elantra. No fault of the dealership it was about 25% higher than expected but still affordable. I worked with Wilfredo who was honest and upfront to me from the start. He did very well going through the details of the vehicle So I purchased the vehicle I also had purchased a pivotal finish coating. Service had called me to make an appointment to do the finish, I was told on 8/24 about mid morning would be best for both sides(myself and dealership) so I get a text message as a reminder, but it said 7am, which was inconvenient for me, so I switched some daily duties around and made the appointment on time. Sales said it would take about 8 hours for the application to take place, dealer gave me a loaner car at no cost to me. Jeff had informed me it would take longer, which I was ok with, asked me to come get it the next day. I said ok no problem. Then I receive a phone call from secretary saying it would be 5 pm up until 6:30 pm on 8/25(received that call at 7:21am) that day. I said ok no problem. I show up at 6:15 on 8/25. Was told that my car paperwork and key was not there. The secretary even went into shop and looked for it and was unable to find it. I was a little annoyed at that time and still had a loaner car. But walked out not understanding where my car was, so I drove the lot and couldn't find it. Went home and was gonna dig more into the situation the following day. No phone call was placed to me on 8/26 saying that my car was ready. I came to the dealership after work and they had my car front row inside of service department waiting for me, so overall I was happy in the end. I understand companies have miscommunication issues as my company does also. But they fixed the problem in the end. That's what matters to me most. Overall I am satisfied with the dealership and will come back for my next car. Thanks to all the hard work you do for your customers. More
by MatthewD
Employees Worked With
Wilfredo
August 25, 2017
Break down after work My Hyundai dashboard lit up like a Christmas tree while driving home Thank god I was close to Gurnee Hyundai. They were absolutely auesome Jeff Vlac My Hyundai dashboard lit up like a Christmas tree while driving home Thank god I was close to Gurnee Hyundai. They were absolutely auesome Jeff Vlach service Mgr. and his team turned a bad lemon day into lemonade. I wish I lived closer I would buy all my cars from them. Words can't express my pleasure. A first class operation. More
by JS breakdown day 8/17
Employees Worked With
Jeff Vlach
August 25, 2017
They finally got me a new transmission. I have a 2010 Elektra touring The gurnee dealer gave me a loaner vehicle while they worked on mine. Fine facilities for waiting, too. I am not affil I have a 2010 Elektra touring The gurnee dealer gave me a loaner vehicle while they worked on mine. Fine facilities for waiting, too. I am not affiliated with any Dealer. David was instrumental in the process. More
by Atomicdog
Employees Worked With
David
August 24, 2017
Completely satisfied with service by Rohrman Hyundai Oil change and air filter replaced on 2015 Hyundai Sonata. Appointment scheduled for 8 am and was seen promptly at 8 am. Car was promised in an hour a Oil change and air filter replaced on 2015 Hyundai Sonata. Appointment scheduled for 8 am and was seen promptly at 8 am. Car was promised in an hour and it was ready within an hour as promised. More
by Brendalee
Employees Worked With
Mark Strege
August 21, 2017
Service was great. Overall great service. Knowledgeable staff. Didn't have to leave vehicle too long to obtain service. Customer service area is also friendly and polite Overall great service. Knowledgeable staff. Didn't have to leave vehicle too long to obtain service. Customer service area is also friendly and polite. Great job! More
by Kolle4
Employees Worked With
Mark Strege
August 19, 2017
Hyundai Santa Fe Very professional staff made for a non stress experience. Everything that was promised occurred. Very strong follow up to make sure we were happy. Eri Very professional staff made for a non stress experience. Everything that was promised occurred. Very strong follow up to make sure we were happy. Erik was very thorough in his answers and if he didn't know an answer he went and found it. He was very honest and forthright More
by letchkj
Verified CustomerEmployees Worked With
Erik Schiszik
August 19, 2017
Thank you Thanks to Brian and Stephan for all your hard work! Definitely made me a happy customer with all the extra work Stephan put in to get me a better rat Thanks to Brian and Stephan for all your hard work! Definitely made me a happy customer with all the extra work Stephan put in to get me a better rate/payment. More
by hkmusich
Employees Worked With
Brian and Stephan
August 19, 2017
customer .Robert Divito was very heipful and knowable ,. help with tellin me all about the car. and new what a could afford thank you again mr. Divito .Robert Divito was very heipful and knowable ,. help with tellin me all about the car. and new what a could afford thank you again mr. Divito More
by doloresnaumann
Employees Worked With
Mark Strege
August 19, 2017
Salesman Service Salesman Leonardo gave us excellent service. gave us plenty of room to look around and while test driving car helped answer any questions that we ha Salesman Leonardo gave us excellent service. gave us plenty of room to look around and while test driving car helped answer any questions that we had. More
by nannie843
Employees Worked With
Mark Strege
