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Gurley Leep Hyundai
Mishawaka, IN
174 Reviews
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Showing 174 reviews
October 12, 2023
This dealership is a joke. Purchased a new 2023 Kona and took it to Gurley Leep for the first service visit that is covered by the manufacturer. Multi-point inspection, tire ro Purchased a new 2023 Kona and took it to Gurley Leep for the first service visit that is covered by the manufacturer. Multi-point inspection, tire rotation and oil change. You wouldn't think they could screw it up but they did. Gurley Leep did not perform the inspection or the tire rotation. Worse yet, when we checked the oil they put two quarts too much in and it had to be drained off to not ruin a brand new vehicle. I called and stopped back to get the service corrected and each time got a run around telling me they would fix it and would be in touch. They never called back. These clowns even said to me on one call "what do you care, you didn't pay for the service" when I brought it to their attention, and one service girl laughed and said "we do this all the time to our customers." I had to take the vehicle to another dealer to have the service performed correctly. Beware of this group. The bad ratings are legitimate. More
by Matt
Employees Worked With
Monica Herrera
Helpful November 02, 2021
I had a terrible experience with this service department, the advisor talked to me like I didn't know anything and was very vague about what they actually did when "diagnosing" our vehicle. When I received the advisor talked to me like I didn't know anything and was very vague about what they actually did when "diagnosing" our vehicle. When I received the final invoice there was no description of said testing that was performed even though I had asked for this to be listed. I will not return. More
by TM
Employees Worked With
Monica Herrera
November 14, 2018
Service Excellent service and speedy service. Staff very knowledgable and kind. Their quote was fair and they were very prompt with getting me my car back. Excellent service and speedy service. Staff very knowledgable and kind. Their quote was fair and they were very prompt with getting me my car back. Highly recommend More
by Carmom
Employees Worked With
Josh
September 13, 2018
Great Experience !! Kirk Gregory was very friendly and professional in the way he handled our purchasing of a new vehicle. It was a pleasure working with him. Kirk Gregory was very friendly and professional in the way he handled our purchasing of a new vehicle. It was a pleasure working with him. More
by Bill
Employees Worked With
Kirk Gregory
September 08, 2018
complimentary oil change This was the first oil change for my new vehicle. The service was complimentary. All of the service employees were very courteous and provided excel This was the first oil change for my new vehicle. The service was complimentary. All of the service employees were very courteous and provided excellent service. More
by Grandma of 11
Employees Worked With
Kelly
September 07, 2018
So glad I found this dealership Friendly, professional, quality service, caring, trusted. Justin has always been so helpful when we bring our car in for service. We live several hour Friendly, professional, quality service, caring, trusted. Justin has always been so helpful when we bring our car in for service. We live several hours away and he always manages to fit us in for service. We trust his opinions/advice regarding our Legacy. More
by Love My Legacy
Employees Worked With
Justin Neff
September 06, 2018
Price reduction I expected the final price to be a little lower from the dealer since it was the end of the month, and near the end of the model year, even though Hyu I expected the final price to be a little lower from the dealer since it was the end of the month, and near the end of the model year, even though Hyundai did give a generous discount. More
by apple
Employees Worked With
Rpb Burns
September 06, 2018
oil change I WAS taken care right away gave my information for oil change employee very friendly told me how long it will take show me to waiting lounge . I WAS taken care right away gave my information for oil change employee very friendly told me how long it will take show me to waiting lounge . More
by Refugio39
Employees Worked With
dont remember his name
September 06, 2018
Fast, Accurate, Friendly. I have always received great service from Gurley Leep service department. They are very efficient in getting obtaining your goals. Also the waiting a I have always received great service from Gurley Leep service department. They are very efficient in getting obtaining your goals. Also the waiting area is very clean and the coffee is good as well. More
by lloyd.3
Employees Worked With
Justin Neff
September 06, 2018
Good service Very good job with a tricky issue! I appreciate their thoroughness yet concern for minimizing customer experience. I always have a good service exp Very good job with a tricky issue! I appreciate their thoroughness yet concern for minimizing customer experience. I always have a good service experience here! More
by Chris C
Employees Worked With
Cindy Krause
