Group 1 Toyota North Austin

Group 1 Toyota North Austin responded

Hi, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!

Group 1 Toyota North Austin responded

Dear Mike, Thank you for bringing this to our attention. We’re very sorry to hear about your frustration and understand how upsetting it must be to experience vehicle damage while your truck was in our care, along with difficulty getting clear communication during the resolution process. We take the responsibility of caring for our customers’ vehicles very seriously. Any situation involving potential damage, insurance reviews, or repair responsibility should be handled promptly, transparently, and with clear communication, and we regret that your experience did not reflect that standard. We are especially concerned by your comment regarding being asked to pay for repairs related to damage you believe occurred while your truck was at our dealership. This is not something we take lightly, and we would like the opportunity to review the details of your visit, including service records and communication history, to ensure the situation was handled appropriately. If you are open to it, we encourage you to contact our management team directly Josephine Easter at Jeaster@group1auto.com or call 512-458-2222 x1355 so we can look into this matter further and work toward a fair resolution. Your feedback is important to us and helps us improve how we communicate and support our customers. Thank you again for sharing your experience.

Group 1 Toyota North Austin responded

Hello, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

Group 1 Toyota North Austin responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

Group 1 Toyota North Austin responded

Dear Valued Guest, This is not the level of service we expect from our service team, and we regret that you felt your concerns were not addressed respectfully. We especially apologize for the confusion surrounding the coupon and for the extended wait time for your oil change. Your feedback has been shared with our service leadership so we can review what happened and ensure this is addressed moving forward. We value every customer and strive to provide clear communication, courtesy, and efficient service. We would truly appreciate the opportunity to speak with you directly and make things right. Please contact Josephine Easter, (Service Customer Relations) at Jeaster@group1auto.com or 512-458-2222 x1355 at your convenience. Again, we apologize and thank you for bringing this to our attention.

Group 1 Toyota North Austin responded

Hello, we're happy you found Pedro to be so supportive during your experience here at Group 1 Toyota North Austin. If you're ever in need of more help, please let us know!

Group 1 Toyota North Austin responded

Hello Stacey, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!

Group 1 Toyota North Austin responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota North Austin. Please let us know if there is anything else we can do for you; we are more than happy to help!

Group 1 Toyota North Austin responded

Hi, we are glad we could help. Please don't hesitate to reach out if there's anything additional we can do for you.

Group 1 Toyota North Austin responded

Dear Valued Guest, Thank you for taking the time to share your experience. We are genuinely sorry to hear that your visit left you feeling frustrated and disappointed. Being treated with courtesy and respect by every member of our team is a fundamental expectation, and we regret that this was not your experience outside of our cashier staff. Clear communication is essential, especially when a vehicle is being serviced. Having to repeatedly call for updates and receiving uncertain answers such as maybe is not acceptable, and we understand how that would lead to a lack of confidence in the process. We are addressing these concerns with our service team to reinforce consistent communication, accountability, and professionalism. Regarding the waiting area, we acknowledge that our current service lounge is limited due to our ongoing dealership-wide renovation. While construction can be disruptive, we do have additional guest accommodations available, including our main showroom and a private waiting area equipped with workspace and Wi‑Fi. We regret that these options were not clearly offered or communicated during your visit. As for the battery concern, we understand how disappointing it is to experience a failure after a recent replacement. While batteries can sometimes fail prematurely due to various factors, this is still something we would have liked the opportunity to review and explain more clearly with you at the time. Your feedback has been shared directly with our management team and will be used as a coaching opportunity to improve guest interactions and service consistency. We truly appreciate you bringing these issues to our attention. If you are open to it, we would welcome the opportunity to speak with you personally to better understand your experience and work toward restoring your confidence in our dealership. Please contact me Josephine Easter, (Service Customer Relations Manager) at Jeaster@group1auto.com or call me directly 512-458-2222 x1355.