Group 1 Nissan Cedar Park

Love your people, your coffee machine! Did not have to wait for very long.. Check out was easy. Did not have to wait for very long.. Check out was easy. More

An awesome, caring and very much customer oriented business in Cedar park, TX. They are very knowledgeable on all the aspects of a strong dealership and they deliver on whatever they promise. I am va business in Cedar park, TX. They are very knowledgeable on all the aspects of a strong dealership and they deliver on whatever they promise. I am vary happy to know them and do business with them More

Polite and knowledgeable staff. The video was helpful from the tech to let us know what was wrong with the car. The video was helpful from the tech to let us know what was wrong with the car. More

I appreciate the professionalism of this dealship while maintaining a friendly relationship. They are quick and honest. The waiting room could use a WiFi upgrade and and an option to change channels on the maintaining a friendly relationship. They are quick and honest. The waiting room could use a WiFi upgrade and and an option to change channels on the provided big screen. More

It. Was pleasure to visit this place awesome environment and helpful staff, the beautiful lady with beautiful heart Was pleasure to visit this place awesome environment and helpful staff, the beautiful lady with beautiful heart More

I would like to give Jonny a shout out for taking good care of me! The experience was quick and easy! care of me! The experience was quick and easy! More

I am extremely disappointed with the service I received from this Nissan dealership. If there was a 0 star I would have done that. My vehicle had a check engine light related to the Mass Airflow Sensor. from this Nissan dealership. If there was a 0 star I would have done that. My vehicle had a check engine light related to the Mass Airflow Sensor. Before bringing the car in, I purchased and installed a replacement sensor myself, which cost approximately $250. When that did not resolve the issue, I brought the vehicle to the dealership for diagnosis. After their testing, they confirmed that the problem was indeed the Mass Airflow Sensor. Since the part I had purchased was still under warranty, I specifically requested two things before authorizing the repair: (1) that the old part be returned to me, and (2) documentation confirming that the Mass Airflow Sensor was the faulty component. This would have allowed me to pursue a warranty claim and recover the cost of the part or replace it. When I picked up the vehicle, my service advisor, Dylan, was not present. I asked other staff members about the part, but was told they could not access the mechanic's work area because it was the weekend. They assured me they would leave a note regarding my request. From that point forward, communication completely broke down. I called Dylan multiple times over several days with no response. I contacted the dealership's main line and was eventually connected with his manager, to whom I explained the entire situation. He promised to look into it and get back to me, but I never received a follow-up. I later emailed Dylan and received a response stating that his phone line was not working. However, as soon as I followed up regarding the part and the documentation I had requested, I again received no response. Multiple additional follow-up emails have also gone unanswered. What makes this even more frustrating is that I paid dealership rates specifically because I expected a higher level of professionalism and customer service than I would receive at an independent repair shop. Instead, I am now out the additional repair costs, potentially out $250 for the warrantied part, and unable to get a simple response from anyone at the dealership. Completely ignoring a customer after promising follow-up is unacceptable. This experience reflects a serious lack of accountability and customer care. I hope dealership management takes this feedback seriously and improves both communication and follow-through with customers and do what is right for the customer. More

I had a very hard time with the service advisor he was not very helpful he was very pushy about services I did not request and not informative about the services I did request. only half of what I wanted not very helpful he was very pushy about services I did not request and not informative about the services I did request. only half of what I wanted to get done actually got worked on and then I had other things done that weren’t a priority bc I felt I was pushed into them. It was sent through a weird link they have and not what I told them over the phone and in person at the dealer. Johnny Viera seemed to only care about his commission and not what the customer needed which I felt was being done to me More

Was very busy, but amazingly attentive. Dillon saw that I looked lost and immediately asked if I needed help. He checked me in within 5 min. Dillon saw that I looked lost and immediately asked if I needed help. He checked me in within 5 min. More

They were fast and efficient. Did all the work I had asked them to do and I was happy to see the recommendations with options to remedy other areas that had been diagnosed. Did all the work I had asked them to do and I was happy to see the recommendations with options to remedy other areas that had been diagnosed. More