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Grote Automotive - Service Center

Fort Wayne, IN

4.5
28 Reviews
Call Service Center (260) 422-5000

28 Reviews of Grote Automotive - Service Center

Sort by
December 03, 2024

kindly offered shuttle service promptly so I can get to work on time. Prompt serve. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Grote Mitsubishi responded

Thank you, Frank! We’re so glad our shuttle service helped you get to work on time. We appreciate your kind words and look forward to assisting you again in the future!

December 01, 2024

I’m thankful that dealership work with warranty company getting the most expensive repair coverage with no cost to me. More

by vanc96400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2024 -

Grote Mitsubishi responded

Thank you for your kind words! We’re thrilled we could work with your warranty company to provide you with the best repair coverage at no cost. It’s our goal to make the process as smooth and stress-free as possible. If you ever need anything in the future, don’t hesitate to reach out!

December 01, 2024

I had a great experience and would recommend seeing Matthew Micheal. Professional, friendly, and worked hard finding me a nice vehicle. The whole staff was great. More

by delaneyface7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnathan Driscoll
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2024 -

Grote Mitsubishi responded

Thank you for sharing your positive experience! It sounds like Matthew and the entire team went above and beyond to make your car-buying process enjoyable. Professionalism, friendliness, and hard work truly make a difference. Your recommendation will surely help others considering their services!

December 01, 2024

Sold me a truck with bald tires and bad brakes. 3-4 months after buying it, when I took it in for an oil change they said the shocks and struts were bad and it'd cost me 1400 to repair. I went off More

by baileykb.6413
Recommend Dealer
No
Employees Worked With
Liam
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Dec 01, 2024 -

Grote Mitsubishi responded

We sincerely apologize for the issues you’ve experienced and for the lack of follow-up on our part. Your feedback is extremely important to us, and we take these matters very seriously. It’s our goal to ensure every vehicle we sell is in safe and reliable condition, and we regret if we fell short of that standard in your case. We’d like to investigate this further to understand what happened and explore how we can make things right. Please reach out to our management team directly at 260-422-5000 so we can review your situation and work toward a resolution. Thank you for bringing this to our attention. We value your business and hope to regain your trust in us once again.

November 26, 2024

Friendly and competent service like we are used from Grothe. Thanks guys. You make a difference More

by titusz1312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2024 -

Grote Mitsubishi responded

Thank you for the kind words! We're thrilled to hear you had a great experience and felt the difference we strive to make. We truly appreciate your support! 🚗😊

November 15, 2024

I really like dealing with the service department here they always give me the best advice and help me keep my cost to a minimum and get me back on the road really appreciate these guys!!! More

by cameronmitchell462
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2024 -

Grote Mitsubishi responded

Thank you for sharing your experience! We're so glad to hear that our service department has been able to provide you with helpful advice and cost-effective solutions to keep you on the road. Your appreciation means a lot to us, and we’re always here to assist you whenever you need. Safe travels!

November 15, 2024

Setting an appointment for service on my vehicle was easy, Megan is always friendly and helpful. Zach kept me informed of the service while I waited. More

by pennylousaunders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2024 -

Grote Mitsubishi responded

Thank you for your kind words, Penny! We're so glad Megan made setting up your appointment easy and that Zach kept you informed throughout the process. Your satisfaction is our priority, and we’re here to help anytime you need us! 😊

September 17, 2023

Avoid Shawn Steven's at all costs. He smells of snake oil and cares more about maximizing profits than helping his customers. More

by christian.j.breckner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Stevens
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Sep 27, 2023 -

Grote Mitsubishi responded

Hi, Christian. Thank you for this feedback. I can assure you we care about our customers first above anything else and this is not the experience we want our customers to have at Grote Automotive. Can you please call and ask for our General Sales Manager, Kris Cossairt so we can learn more to see how this could have been a 5 star experience for you? 260-422-5000

October 25, 2020

Thank you Grote Automotive for your service. We are a family of six who desperately needed a second vehicle. You made our family so happy! More

by Marsha Johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Zoda
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October 29, 2019

Got a decent deal on a car,however, two months in we are having a multitude of problems. Ignition switch, electrical. Look elsewhere before buying here. Two stars because the staff is nice. More

by Kevikev
Recommend Dealer
No
Employees Worked With
Brett Gunn
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