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Grote Automotive - Service Center

Fort Wayne, IN

4.4
45 Reviews

45 Reviews of Grote Automotive - Service Center

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March 08, 2025

prompt service by the service personnels. Delivery and pick was vey convenient . Servie cost was well explained. Only regret that at the time of the payment additional 3% charge using credi More

by pramukhswami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Grote Mitsubishi responded

Thank you for your feedback! We're glad to hear that you were satisfied with the prompt service and convenient delivery and pickup. We apologize for the lack of clarity regarding the additional credit card fee at the time of payment. We will make sure to improve communication about this charge moving forward. We appreciate your understanding and hope to serve you again soon!

March 02, 2025

I am always happy with everything and everyone, you get in right away and are always coming out letting you know what is going on . Thank you More

by darlafaber81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Grote Mitsubishi responded

Thank you, Darla! 😊 We're so glad to hear that Zach and Megan took great care of you and kept you informed throughout the process! 🚗👏 We appreciate your kind words and loyalty. See you next time!

February 26, 2025

They said that my rotors are just fine. But 2 other mechanics,have told me they need replaced.... when I got the jeep. It had 7 chips in the windshield, the repaired one , that is now spr More

by ilovepigs782020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cayler Miner
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2025

Zach and Megan made me feel like family yet again. The service department is always clean and welcoming. Zach explains all recommendations clearly so I can make an informed decision. Megan always has More

by 2019Jeep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2025 -

Grote Mitsubishi responded

Thank you for sharing such a wonderful experience! Zach and Megan take great pride in creating a top notch guest experience every day. Thank you for your continued support, we look forward to working with you at your next service appointment.

February 18, 2025

It was all good. Greeted me nicely recommend the service. Cleaner my car up nicely More

by menifeemiguel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Grote Mitsubishi responded

Glad to hear you had a great experience! 😊 Our team always strives to provide top-notch service and make sure your car leaves looking its best. Thanks for your recommendation—we appreciate you!

February 01, 2025

Enjoyed the experience. Meagan made me feel at home. Zacks Welcome warm and friendly. Thanks More

by jrschmidt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Grote Mitsubishi responded

Thank you for your feedback! We're delighted to hear that Megan and Zach provided such a welcoming and friendly experience in our service department. We appreciate your support and look forward to serving you again in the future!

January 27, 2025

Zach is a pleasure to work with anytime I have to do business with Grote. And the young lady at the service desk is as well. The quality of the service dept is fantastic too. Grote is a business that un More

by lsuel2990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2025 -

Grote Mitsubishi responded

Thank you for your thoughtful review! We're delighted to hear that Zach and Megan made your experience so positive. Our team strives to provide exceptional service, and we're thrilled to know you appreciate the quality and care from our service department. We'll be sure to share your kind words with them. Thank you for choosing Grote Automotive—we’re always here for you!

January 17, 2025

The repairs took a lot longer than expected, but it was over the holidays, so understood. The car interior was cleaned when returned; exceeding my expectations. Zach has always been very friendly and expla More

by gretmachlan
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Grote Mitsubishi responded

Thank you for sharing your feedback! It’s great to hear that the cleanliness of your car and Zach’s friendly and clear communication exceeded your expectations. We appreciate your understanding regarding the delay during the holiday season and look forward to continuing to serve you in the future!

January 01, 2025

Always good service. Always friendly. Good pricing. Payment plans available if needed. Won’t go to any other spot to work on my jeep☺️ More

by g.denetra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Grote Mitsubishi responded

Denetra, Thank you for your loyalty and kind words! We’re so glad to hear that you enjoy our service and pricing. It’s always a pleasure working on your Jeep! 😊🚙 Let us know if you need anything else!

December 26, 2024

They always take great care of your vehicle I was in and out without out much of a wait More

by angiep83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Grote Mitsubishi responded

Thank you for your kind words! We’re happy to hear that you had a smooth and efficient experience. We look forward to serving you again in the future!

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