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Grote Automotive - Service Center

Fort Wayne, IN

4.4
50 Reviews
Call Service Center (260) 422-5000

50 Reviews of Grote Automotive - Service Center

Sort by
July 13, 2025

They are sort of expensive for maintenance services. I would say the work done is decent, although my service light is still on. More

by micquail_kizer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
4.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 12, 2025

Appreciate you guys. Always fast efficient and do a great job thank you thank you will be buying my next vehicle from you guys as well More

by wilcoxleila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2025 -

Grote Mitsubishi responded

Leila, we appreciate you just as much! Thank you for the kind words about our service department. We’re so glad to hear you’ve had fast, efficient service and that everything was done right. We look forward to helping you with your next vehicle too!

June 26, 2025

I had to take my car in 4 different times just for them to fix a tail light harness and they charged me for an oil change that was supposed to be free. More

by storielonnie24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Burdette
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2025 -

Grote Mitsubishi responded

We sincerely apologize for the repeated visits and the billing issue — that’s frustrating, and it shouldn’t have happened. We appreciate you bringing it to our attention. Please contact us with your service info so we can review what went wrong and make sure it's corrected. Your trust matters to us, and we’d like the opportunity to restore it.

June 20, 2025

Great service. Very friendly employees and they answer all your questions. Very pleased with there work. More

by clydenumber1dog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 20, 2025

Great attitude and good communication. Very friend and is super helpful throughout the whole process even when just looking around! More

by sheabutter
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2025 -

Grote Mitsubishi responded

Thank you for the kind words! We’re thrilled to hear you had a great experience. Our team takes pride in offering friendly, helpful service—whether you’re just browsing or ready to buy. We’re always here to help and look forward to seeing you again!

June 18, 2025

Srv Advisor, Zach was amazing. There are no MItsubishi dealerships in my area so I have about a 2 hour drive and Zach couldn't have been more sympathetic. He kept in constant con More

by pbovia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2025 -

Grote Mitsubishi responded

Thank you so much for the kind words! We’re thrilled to hear that Zach provided such a thoughtful and accommodating experience, especially with the long drive you made to see us. Keeping you informed and making sure your trip was worthwhile is exactly the level of care we strive for. We’ll be sure to share your praise with Zach, Megan, and the rest of the team—they’ll really appreciate it! We’re grateful for your trust and hope to see you again (but hopefully not too soon 😊).

May 23, 2025

I come from Huntington for service to my vehicle and am always treated with respect. More

by renee.webb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2025 -

Grote Mitsubishi responded

Thank you, Renee, for trusting us all the way from Huntington! We’re glad to hear you always feel respected when you visit. Zach, Megan, and the whole team appreciate your kind words and look forward to taking care of your Mitsubishi for many years to come!

May 22, 2025

Haven't had the vehicle for 2 weeks and it's been in for repairs once and now second time coming up. Not too happy with the way vehicle is performing. Stuck with vehicle for 6 yrs and wanna make sure it's More

by studlight_cowboy46747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fred Grote
3.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Burdette
4.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnathan Driscoll
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Keller
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May 22, 2025 -

Grote Mitsubishi responded

We’re very sorry to hear about the issues you've experienced so far. That’s certainly not what we want for any of our customers—especially with a long-term purchase like this. We’d love the opportunity to make things right and explore possible solutions. Please reach out to us directly at 260-422-5000 so we can look into this further and find the best path forward. Your satisfaction and peace of mind are very important to us.

May 26, 2025 -

studlight_cowboy46747 responded

I've left a message I'm not bashing Grote by any means. I work from 7 to 330 but would like to talk to someone about the vehicle we've purchased. About what can be done to resolve the issues we're having. The car has to be driven around and put on a highway. Today the transmission kick hard on us and still having bad vibration on highway with steering wheel vibrating.

May 07, 2025

PATRICK IS SO HANSOM AND TAKES CARE OF CAR VERY WELL, ALWAYS ASKS IF WE WANT OIL! More

by autocaresolutions
Recommend Dealer
Yes
Employees Worked With
Patrick Lyons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2025 -

Grote Mitsubishi responded

Thank you to our friends at Autocare Solutions! We truly value our partnership and appreciate the kind words. Patrick is definitely a gem on our team—we’re lucky to have him! Looking forward to many more successful and smooth collaborations together!

April 29, 2025

So thrilled to be able to get a dependable vehicle to replace the one that unfortunately is undrivable. Jennifer was just amazing and helpful in every way. Y'all definitely better keep her 💯😁 More

by AmyRose8105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Driscoll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2025 -

Grote Mitsubishi responded

Thank you so much, Amy! We're thrilled to hear you found a dependable vehicle, and even more excited that Jennifer made the experience so great for you! We'll definitely hang on to her — she's a gem! 😊 Congrats on your new ride!

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