Groove Ford

Safety recall I brouht my Fusion in when the power steering faulted nearly causing an accident. I tried to take it to a dealership Larry H Miller, which is much clo I brouht my Fusion in when the power steering faulted nearly causing an accident. I tried to take it to a dealership Larry H Miller, which is much closer to me and they refused to take the time or concern to help me. My service advisor Alec educated me on the problem reassured me that it would be taken care of promptly and put me in a rental car until the vehicle was fixed. He also kept me apprised of the status of the car while it was in the shop. After being treated so poorly by the the other guys, I was even more grateful for how Groove handled the situation. The other experience made me want to sell my car and move on from Ford, myself and my family have had Fords my entire life. Thanks to Alec and Groove my confidence is restored. Thank you!! More

Horrible customer service in the service dept. Alec a service rep continued to say smart remarks even though he was not involved with my car. The receptionist Jackie gives you in the service dept. Alec a service rep continued to say smart remarks even though he was not involved with my car. The receptionist Jackie gives you an attitude every time you call because you can NEVER get to a service rep. The service manager Bengy KNOWS they have phone issues however continues to make excusses. I can't believe Ford would allow for such RUDE AND UNCARING reps. All my car issues were warranty repairs. More

The worst experience ever Do yourself a favor don't bring your car here, I brought my wife's fusion here, It had and issue with reving up to 4500 - 5000 rpms on steep hills, we Do yourself a favor don't bring your car here, I brought my wife's fusion here, It had and issue with reving up to 4500 - 5000 rpms on steep hills, we told them they needed to drive the car to the mountains to diagnose the car, these idiots kept my wife's car for 5 weeks telling her all kinds of lies , they never drove the car to the mountains, and we know because they only put 20 miles in the car, how is that possible? to go to evergreen on a 20 mile round trip, all lies, my wife was very upset she cried all the way home mostly out of rage and helplessness ,they're all a bunch of liars who cover each others back More

Claimed they installed a new clutch:put the same one back in After returning from a deployment to the Middle East, I saved enough money to help my girlfriend purchase a new vehicle. We bought a 2011 vehicle from After returning from a deployment to the Middle East, I saved enough money to help my girlfriend purchase a new vehicle. We bought a 2011 vehicle from the Groove dealerships; it was one of the worst mistakes of our lives. Little did I know the frustration and shady business practices that would later ensue. I will attempt to keep this review short and to the point. When buying the vehicle, Groove guaranteed a 7 point inspection was performed on the car. This ensured the main components of the vehicle were fully functioning. 1 week later she was broken down on the side of the road. That was lie #1. We brought the vehicle in for services due to transmission issues that were covered under a Ford warranty. The clutch was malfunctioning and needed to be replaced. They informed us that they installed a brand new clutch (that they “rush ordered” the part), and the vehicle was SAFE to drive. Three weeks later, the transmission fails on a 2011 vehicle. We towed the car to a different Ford service center in Littleton. They told us the clutch was never actually replaced by Groove Ford; it was just cleaned and put back in the vehicle. This is the equivalent of getting your oil changed and when the vehicle is done, figuring out no oil was drained, no new oil was replaced, and you have the same oil filter as you did when you brought the vehicle in for services. We are currently talking to Better Business Bureau and small claims lawyers to get this issue resolved. It’s amazing this facility is still in business. They would rip off their own grandmother in order to make profit. No customer should be treated the way Groove Ford treats their customers. When we confronted them about the issue, they pretty much said were sorry there is nothing we can do about it. It’s a shame car service centers and dealerships have sunk to this level. What pisses me off most is that the money my girlfriend and I used to purchase this vehicle came from protecting the American Economy’s right and freedom to pursue a business like theirs. I guess veterans are not high on their priority list. Only capital gain. More

Horrible dealership; Poorer than poor customer service If it were possible I would have given Groove Ford on Arapahoe a -10 rating. In 2014 I purchased a Ford Focus. I should've known better than to acce If it were possible I would have given Groove Ford on Arapahoe a -10 rating. In 2014 I purchased a Ford Focus. I should've known better than to accept the deal; but I was under personal duress at the time due to a recent death in the family. I went in and specifically outlined what I wanted and that my purpose was to lower my present car payment. The guy, let's just call him "The Weasel", talked me into a 3-yr lease, and my payments went up about $75 a month. I know, I know. I'm an idiot for accepting the deal, but wait. It gets worse. I signed the papers on a Friday. The car was in Colo Spgs, and the Weasel said he would pick it up on Saturday and call me when it's ready. I didn't hear anything. When I called, the Weasel said he wouldn't be able to get it until Monday. Monday came...and went. Still no word. I called that afternoon. The Weasel nastily told me, "Alright, alright! I'll bring it up tomorrow!" Signed the papers Friday; got the car on Tuesday. As I was driving the car home, I noticed the rubber molding around the windshield had come undone and was flapping in the wind. This was about two feet of rubber molding. Once home, I called the manager about this utter ridiculousness. I wanted out of this deal and out of this car. Too late, he said. You signed the papers more than three days ago. But just call the service department. They'll fix it. And they did...eventually. Let's just say, it wasn't a priority to them. I wasn't paying for the repair, after all, so you can understand. I've tried a few times to get out of this lease. No can do. A few months ago, the car, slightly over a year old, started having problems. After researching online, I found four recalls on the 2014 Ford Focus. I called the Service Dept. The service manager told me in a rude manner that there are no recalls on my vehicle according to the VIN. I called again and spoke with someone else. I described the problem: if the car is stopped, when I try to go again, it does one of two things: It either stutters like it's going to stall; or it takes off on it's own as soon as I take my foot off the brake and before I touch the gas pedal. Right away, this guy (not the manager, mind you) knows what's causing the problem. It's the fuel pump. He told me, he told me all Ford Focus's have this problem. They fixed it. It was okay for about four months or so. And it's doing it again now...just more often and a whole lot worse. And the car swerves. Checked the recalls again. There are problems with the alignment in "most all" Ford Focus's. This is September. Last time I visited this 'dealership' was in March. See, I keep getting letters saying they can help me get out of this lease early and get into a new car. So I go in. But no, they can't help me. A few weeks later, I get an email from the Assistant Manager, wanting to know if all my questions were answered on my "recent visit". Nope. I wrote back, fully frustrated, and told the entire story of how awful it has been doing business with this dealership. The assistant manager wrote back to apologize, and said she would have the Sales Manager look into it and let me know what they can do to fix it. Waiting. Waiting. Three days later, the Assistant Manager emails me again. "Did "the manager" get in touch with you?" I wrote back, "No, I haven't heard a thing." That was in July. Still waiting. Still driving my hunk of junk. Still paying a car payment I can't afford. I have slightly less than two years left on this lease. Ugh. When the time comes, I'll return this awful car to the dealership from whence it came. Then I will maneuver my way across a very busy Arapahoe Road (on foot, because I'll never buy a car from this place again), and I'll go over to Arapahoe Kia where I know I'll get a better deal, better service, and a better car. More

Customer Service Only use this dealership if you enjoy being put on hold, want to get ripped off, or never expect a call back. I have a recall to deal with on a 2013 f Only use this dealership if you enjoy being put on hold, want to get ripped off, or never expect a call back. I have a recall to deal with on a 2013 f-150. Over a week and not even a call back to schedule a time or a length of time to expect to get in. I have been put on hold for 20 mins or longer 4X's. We have a fleet of over 130 ford trucks and vans, still not enough to get decent service. We have dealt with everyone in the service department, and noone cares. I took Groove a truck and asked for an overview of the front suspension, Grooves price $2,800.00. Three other Ford Dealers $800.00. I recommend going somewhere else. More

quick lube oil change Make sure you check your oil after they change it. I had mine changed and the light and oik pressure dropped a few days later. I checked the oil and t Make sure you check your oil after they change it. I had mine changed and the light and oik pressure dropped a few days later. I checked the oil and there was none on the stick. I put 5 quarts in to get it to the full mark. No spots on the garage floor and staying full since the event. had to be no oil put in at the dealer. More

Not so Quick - nor quality -Lane Terrible customer service in the Quick Lane at Groove Ford. Paid $120 for an oil change, car wash, and tire leak repair. Took 3 hours. Didn't wash the Terrible customer service in the Quick Lane at Groove Ford. Paid $120 for an oil change, car wash, and tire leak repair. Took 3 hours. Didn't wash the car (I let it pass instead of complaining because was in a hurry), and a day later the low tire pressure light came on again. Took it to Discount Tire who found the nail in the tire and confirmed that the tire had never been repaired. Got a call from some survey company asking about the visit to Groove QuickLane. I described my concerns and was told I would receive a return call from a service manager the next day. Call never came. Decided to go in and ask for a refund for the tire repair they never made. Waited 15 minutes to speak with someone empowered enough to give a $20 refund. When I voiced my frustration over the wait to the "receptionist" reading her novel and drinking coffee, the manager scowled at me from a distance and trotted over full of attitude. Said that he needed to do a thorough inspection before he could refund my $20. I told him I had been waiting too long already and didn't have any more time. He scoffed that "that's the only way to make certain it was "fair to the dealership." I asked what he felt was fair to the customer. He said he only knows what's fair to the dealership. I left and bought new tires from Discount. Rejecting the $20 refund request and attitude just cost Groove Ford Quicklane a $500 sale for two tires every 5,000 miles on this car and any future business I might have given them. More

THEIR PROMISES ARE FUTILE HAD NOISE IN TRANNY BACKING UP. CALLED DEALER, SEZ HAVE VEHICLE IN AT 7AM NEXT DAY. TOOK IN, SERVICE WRITER SEZ WILL CALL ABOUT NOON AND LET US KNOW HAD NOISE IN TRANNY BACKING UP. CALLED DEALER, SEZ HAVE VEHICLE IN AT 7AM NEXT DAY. TOOK IN, SERVICE WRITER SEZ WILL CALL ABOUT NOON AND LET US KNOW WHATS UP. THREE DAYS LATER FINALLY CALLED AFTER WE LEFT MESSAGE TO CALL. $6700 TO FIX, BUT HE SEZ DRIVEABLE. WIFE PICKED UP CAR AND 2 MILES FROM DEALER TRANNY WENT OUT COMPLETELY. MANY PHONE CALLS, MANY LIES...ETC. GOT FED UP, BOUGHT A 2014 TOYOTA PRIUS AT ANOTHER DEAL ACROSS TOWN NEVER EVER BUY A VEHICLE AT GROOVE OR SERVICE THERE. More

Everything was friendly and excellent until the purchase agreement was signed. Suddenly they couldn’t find the second set of keys. It took a week and countless phone calls to get the second set of keys. The agreement was signed. Suddenly they couldn’t find the second set of keys. It took a week and countless phone calls to get the second set of keys. The dealer printed an inaccurate odometer reading on the purchase paperwork. The 2,000 mile warranty was reduced to almost zero miles by the incorrect odometer listing on the paperwork. It took over a week for the dealer to fax the financing paperwork to my bank. A week after the bank paid Groove Ford, the dealer still had not paid off my trade-in. I had to call the dealer in order for them to FedEx a check. Groove Ford had listed my trade-in for sale on their website for 14 days without sending a payoff check. For being Groove certified, the car that I bought was in need of basic maintenance as soon as I got it home. Simple items like wipers, oil (wrong filter installed) and air filter had clearly not been changed in many thousands of miles. Unbelievably bad experience. More